Bank Street Mitsubishi

Sam was friendly, helpful and very thorough in explaining the features of the car. He helped us work out a price we were comfortable with and we are highly satisfied with the deal. The experience was overall the features of the car. He helped us work out a price we were comfortable with and we are highly satisfied with the deal. The experience was overall very good and our only minor dissatisfaction came when we needed to tie up some loose ends with the finance department. It was very difficult to reach someone from that department. More

just purchased a new rvr from Sam Amouna and was a great experience .His product knowledge was unbeatable and he took the time to explain every detail about the suv experience .His product knowledge was unbeatable and he took the time to explain every detail about the suv More

What can I say, everyone at the Bank street dealership are friendly and polite . Sam was very professional in the business end for trying to meet my demands. He even had someone pick up some TIM's coffee are friendly and polite . Sam was very professional in the business end for trying to meet my demands. He even had someone pick up some TIM's coffee :-) . With a little haggling on both ends for a good price , a deal was made. I also like that he handled my business in a timely manner. Overall , great place , great people , and a great all wheel control Lancer. More

Excellent service from Sam, friendly and knowledgeable, patient. I would definitely recommend this dealership and Sam to any new potential buyer. Sam has a way of being firm, but not "pushy", he listens an patient. I would definitely recommend this dealership and Sam to any new potential buyer. Sam has a way of being firm, but not "pushy", he listens and responds to your request. As a female, who does not know much about cars, Sam included me in the conversation, he did not only talk to my husband, which made me feel important as a customer. I appreciate great help to buy our new Mitsubishi Outlander and I love the color. Thanks Sam for a great experience. Anna Kowalski More

During our recent purchase we found Sam to be extremely professional, knowledgeable sales person who was very helpful. We felt like Sam was part of our family by his courteous and very friendly and outgoin professional, knowledgeable sales person who was very helpful. We felt like Sam was part of our family by his courteous and very friendly and outgoing personality. This is the second vehicle we have purchased from him, and will do so again in future. More

I have no problem giving this dealership a great rating because of the service I received. Sam Amouna was wonderful and took great care and time to go over the whole car showing me the features and benefi because of the service I received. Sam Amouna was wonderful and took great care and time to go over the whole car showing me the features and benefits when I first came into the dealership to look at the RVR. However his attention and dedication to show me how to use all the features when I came to pick up the car was really what impressed me. He took great care and time, and it took a good hour, to make sure I would be safe and that I knew how to work and use my new vehicle correctly. That was super and very appreciated. I felt like I wasn't just another sale as I have felt with other car buying experiences. As well the managers and finance agent were very good and helpful too. I have never had such good customer service like this from any other dealership. An over all good experience. I will highly recommend Sam and Bank St. Mitsubishi. Thank you! From a proud new owner of a "red" 2013 RVR. More

Sam was great, he had detailed knowledge of the RVR and answered all of our questions. It was a great car buying experience, I would recommend this dealership. answered all of our questions. It was a great car buying experience, I would recommend this dealership. More

A Saturday test drive turned in to a sale. Sales person SAM is great took the time to explain everything to us. We are very happy with our new RVR great mileage and ride. We given a very fair trade in allo SAM is great took the time to explain everything to us. We are very happy with our new RVR great mileage and ride. We given a very fair trade in allowance and other offers. This is our second new car in 2 years the other dealer (Dodge) could learn a lot from Sam, Moe and the team at this dealership More

I've gone to Bank Street Mitsubishi a couple of times and they've done some great work including fulfilling a repair under warranty (had an exhaust leak and needed a new manifold) as well as standard mai and they've done some great work including fulfilling a repair under warranty (had an exhaust leak and needed a new manifold) as well as standard maintenance like oil & filter. Everyone there is very friendly, including David. But with the pros has come some serious cons. The first is that their customer retention advertising via call-list and email newsletter is constant and far too repetitive. I've been constantly called and emailed since my very first service and it took me several attempts to unsubscribe from the newsletter and have never been able to remove myself from the call list. I also experienced some pretty poor service this past winter. My '08 Lancer GTS, after a cold night, had some issues with its Smart Keyless entry system. I tried to troubleshoot the problem but didn't know what was wrong. The doors and trunk unlocked and locked via key fob, so I had eliminated the key as the cause. The car would not turn over and started to give "no key" errors after a couple of attempts. I looked over the battery and the wires and had a friend try to jump start it, no luck. The parking spot I was in would cause me to get a serious ticket come the next morning, so by that night I called a tow truck and got them to bring it to Bank Street Mitsubishi (BSM), in good faith that they would know what was wrong almost right away. I was wrong, so very wrong. I explained the problem to BSM and the troubleshooting steps I had taken. I received a call near the end of the day requesting permission for 2 hours of troubleshooting in the shop at their shop rate, which I thought was a nice touch to ask, but it meant they had already wasted a day (no biggie). The next day I get a call saying they were able to fix the problem, and they car was ready for pick-up. Awesome! I told them I'd cut work off early and come out to get it and pay the bill. I do so (about $300), but when I get to my car, the door wouldn't unlock anymore (via key fob). Well xxxx. I decide it's fine as long as the car starts. No go, same exact problem as before. I walk back into the dealership and a salesman attempts to start it with the same result. The salesman is apologetic, and the sales manager (dealership manager? can't remember his name, corner office) is upset that he's wasted my time. He wants to do right by me and says he'll get them to program a fob for me the next day – pulls one identical to mine out of his desk and sets it aside for the next day and ensures me it will get done. Made me feel much better. I go home via bus one more time. The next day I'm called by a guy in service and told they can't re-program a used one, it has to be a new one, and the key + time to program will be about $700 after taxes. So much for feeling better. He says the original key was usable from the get-go and the tow was unnecessary – the key needs to be flipped around and inserted into the fob to be in contact with the Smart chip, then used as a regular key to start the car since the fob is busted. So I head out to the dealership one more time to pick-up my car, this time feeling stupid, but with the knowledge I needed from the very beginning. Expensive knowledge, stupid mistake I know, but my doors and trunk functions were still non-functional and they were before I had brought it in. A 3-day roller coaster ride and definitely the poorest experience I've had a dealership. It's not the cost, it's how it was handled. I saw nothing but glowing reviews on here and thought I'd share. Cheers More

Very pleased with professional service & advice received overall, thanks especially to Sam Amouna. He was able to fulfil my car needs in terms of cargo space and pricing by suggesting the 2013 Outl received overall, thanks especially to Sam Amouna. He was able to fulfil my car needs in terms of cargo space and pricing by suggesting the 2013 Outlander which I ended up buying. More