Bank Street Mitsubishi

The Service Department lacks organization and is terrible. Booked an appointment for 845 and returned at 1500, the vehicle wasn't ready and hadn't even been seen. I still ended up waiting and hour terrible. Booked an appointment for 845 and returned at 1500, the vehicle wasn't ready and hadn't even been seen. I still ended up waiting and hour and a half for the vehicle. In addition, the tires included in the original sale crapped out after only 24000 km. That is crap quality and crap service. More

Mitsubishi Outlander PHEV 2024 I have recently purchased this vehicle from the Bank Street dealership. I was happy with the service provided and I would like to express special thanks to Chu who showed gre this vehicle from the Bank Street dealership. I was happy with the service provided and I would like to express special thanks to Chu who showed great professionalism and attention to my questions.. More

After a decent sales experience, we brought our less than 2 week old 2024 Outlander to the Service Centre for a loud noise it was making. They told us after keeping our vehicle for 2 days that they “couldn’t 2 week old 2024 Outlander to the Service Centre for a loud noise it was making. They told us after keeping our vehicle for 2 days that they “couldn’t find anything wrong with it”(so they could charge us since they don’t value honouring warranty work). Charged us $190 for no diagnosis found. They removed our hitch and clearly worked on it, but wouldn’t own up to their installation mistake. Our car had 50+ km on it, smelled of cigarettes and a McDonald’s receipt in the front seat. SUPER UNPROFESSIONAL! I will never go back. They are lying, unethical and manipulative in the service department. I would not recommend this location! More

My hubby and I bought an Outlander, and it’s amazing. The atmosphere was very friendly and clean. The vehicle runs very smoothly, it’s quiet and very comfortable. We knew it was a very good vehicle from The atmosphere was very friendly and clean. The vehicle runs very smoothly, it’s quiet and very comfortable. We knew it was a very good vehicle from the time we took it out for a test drive. Added to that was the unbelievable warranty we couldn’t be happier, and the sunroof was a bonus for us. The salesman (Chu) was very helpful and understanding from start to finish in purchasing the vehicle. He has great customer service skills. Eli the sales manager makes you feel very relaxed and understanding. Thanks Chi & Eli! More

Good sales pitch and sale but worst service and parts department I have ever seen. Accessories ordered as part of the sale...No phone call when accessories arrived. When called the fastest they could ins department I have ever seen. Accessories ordered as part of the sale...No phone call when accessories arrived. When called the fastest they could install the accessories for 6 WEEKS. Tried to even pick up my snow tires to install them myself and had to wait 3 days to even pick them up....GOD I hope I never need real service it could take forever....Fair for sales but service and parts MAJOR fail.... More

HORRIBLE SERVICE I bought a new Outlander PHEV in July, it was a good experience, sales staff were very friendly and the day we picked it up the Rep went over everything about the vehicle - great exp July, it was a good experience, sales staff were very friendly and the day we picked it up the Rep went over everything about the vehicle - great experience. NOW, I also purchased the Platinum Maintenance service package (~$9500 taxes in for 8 years), which I thought would give me peace of mind...NOT. I called to get the first oil change scheduled and was told it would be about weeks, not what I would call 'Platinum' service, but ok...today got a call saying they couldn't accommodate me so they offered a new date, 17 DAYS AWAY? This is disgraceful and borderline negligent! I ought a new vehicle and want to get the VERY BASIC maintenance done and have to wait over a month?!? More

I appreciated my experience with the team, in particular with Sam, the salesman and Eli on the financial part. I trade my previous Toyota vehicle for a Mitsubishi . Sam is professional and know how to mak with Sam, the salesman and Eli on the financial part. I trade my previous Toyota vehicle for a Mitsubishi . Sam is professional and know how to make people comfortable. On any moment I felt pressure and/or rush. I recommend to every to go to this dealer and making business with Sam. Thanks to all of you for your professionalism. More

Sam honestly was the biggest reason we go here. Not that the dealership has anything wrong with it. Sam just feels like family, he's the guy you can text and will always answer you as soon as he ca Not that the dealership has anything wrong with it. Sam just feels like family, he's the guy you can text and will always answer you as soon as he can. I didn't feel rushed into my purchase, I don't feel like I was pressured into anything I didn't need. Sam is knowledgeable and honest, he made every part of purchasing my 2022 Outlander stress free and enjoyable. This was our second purchase here and I have zero regret. More

Sam Amouna and Eli, you can’t get a better duo for a car sale and financing.They work for the customer not just a commission.Not pushy, attentive to your needs, non judgmental, patient.Love my 2022 RVR SE, sale and financing.They work for the customer not just a commission.Not pushy, attentive to your needs, non judgmental, patient.Love my 2022 RVR SE, the best warranty on the market, a good solid and safe vehicle More

I bought a brand new Mitsubishi Eclipse Cross 2022 on December 31st, 2022. 1. There is rust on the engine and Mitsubishi doesn't want to do anything about it 2. The doors don't locked. I've been wait December 31st, 2022. 1. There is rust on the engine and Mitsubishi doesn't want to do anything about it 2. The doors don't locked. I've been waiting for the new parts since February 2022, we are now end of March 2022, I am still waiting. More