Bank Street Kia

On a previous visit the service was not complete because a missing part was on back order! I was kept informed until the part arrived! Every effort was made to accommodate me for this service? I was very im a missing part was on back order! I was kept informed until the part arrived! Every effort was made to accommodate me for this service? I was very impressed with the service received! More

This was the first time that I had bought a car at a dealership so I was a bit nervous but Charbel and Sarah helped me to feel at ease and answered all of my many questions with patience and kindness. dealership so I was a bit nervous but Charbel and Sarah helped me to feel at ease and answered all of my many questions with patience and kindness. I have also never owned a KIA before, but a friend had a Rondo and said she loved hers. I love my new car and have had an excellent experience at Bank Street KIA! The few concerns that I had were dealt with quickly and thoroughly. I really appreciated the personal phone call follow ups as well. I would definitely recommend Bank Street KIA, particularly Charbel and Sarah. More

Very professional, friendly, helpful that is just a few words to describe the staff. I love my car KIA Forte 2014. Thank you all for the wonderful experience, I will continue to refer friend and family to words to describe the staff. I love my car KIA Forte 2014. Thank you all for the wonderful experience, I will continue to refer friend and family to Bank Street KIA. More

Awesome people to deal with. Very considerate of a person's wants and needs. They go above and beyond to ensure that the customer is happy. I tell all my friends that Bank street Kia is the place to g person's wants and needs. They go above and beyond to ensure that the customer is happy. I tell all my friends that Bank street Kia is the place to go to have the best possible experience. They rock!!! More

We drove a brand new Kia Sorento off the lot in Ottawa at 9pm on Friday night only to have it towed to the Kingston Dealership at 9am the very next morning. That is not what was frustrating, we fully underst 9pm on Friday night only to have it towed to the Kingston Dealership at 9am the very next morning. That is not what was frustrating, we fully understood that with a new vehicle there would be an adjustment here and there, and that's exactly what it ended up being. Kingston Kia was very professional and quickly diagnosed the problem and has us back on the road. Bank Street Kia on the other hand took a frustrated customer and turned him into a furious customer. The entire set of details are not important, but customer service 101 teaches you that telling an upset customer, and with a very indignant tone of voice, that he needs to use some common sense -15 degrees Celsius may be why your brand new vehicle won't start. I'm pretty sure Kia Canada would not accept that as a threshold for one of their signature SUV'S. Also at least half a dozen times at the dealership, being referred to as MY BROTHA, was not what one expects either. This whole bad experience revolved around one individual, and to rate a dealership on that alone may or may not be fair, but I was in sales for a lot of years and could not believe how this was handled. Living and Kingston I will have no reason for dealing with Kia Bank Str. but my experience has to be rated as very bad. Harry Witteveen More

Bought 2013 Sportage from Bank St KIA Verry happy with vehicle & service. Sarah Hattab was my rep. I was very impressed with the attention to details she provided. vehicle & service. Sarah Hattab was my rep. I was very impressed with the attention to details she provided. More

Great service and price. Product knowledge of vehicle and services offered was thorough. Lacking a little on response time and fulfilling our requests but overall a good experience. services offered was thorough. Lacking a little on response time and fulfilling our requests but overall a good experience. More

I bought a KIA Soul 2011 and upgraded to a KIA Soul 2013 because of the great product and service. I would buy again a KIA and recommend it to family and friends. because of the great product and service. I would buy again a KIA and recommend it to family and friends. More

The attitude and friendliness ... just excellent and I would recommend this dealership to anyone. I would like to say “thank you” to Mr. Holloway’s knowledge and helpful suggestions. His approach is balan would recommend this dealership to anyone. I would like to say “thank you” to Mr. Holloway’s knowledge and helpful suggestions. His approach is balanced with reasonable offers and politeness that makes any client feel good and appreciated. Service was good, as always, but human factor and smile makes it Excellent! Thank you very much Rudy Boskovic More

Sales staff unfriendly. Irresponsible with paperwork. Slow to deal with customer concerns. Shifty sales techniques. Ignore customer complaints. The only staff that are of any merit or usefulness are serv Slow to deal with customer concerns. Shifty sales techniques. Ignore customer complaints. The only staff that are of any merit or usefulness are service department staff. Service staff are top notch. Sales staff are, at best, lazy, incompetent and rude. More