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Bank Street Hyundai
Ottawa, ON
1,574 Reviews
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1,574 Reviews of Bank Street Hyundai
March 17, 2015
Ridiculed!!! Worst buying experience, Tricky and dis-honest Monday, March 16th, 2015 I was in market to purchase a car to surprise my wife. My condition was to have the car ready for Wednesday morning so I c Monday, March 16th, 2015 I was in market to purchase a car to surprise my wife. My condition was to have the car ready for Wednesday morning so I could take it to the airport. My condition was accepted everywhere I contacted and the only other factor was the price. Here is the story: My research for purchasing a new vehicle came down to decision between a Hyundai Tucson or Mitsubishi RVR. So I started looking for dealerships close to my workplace; and there it was a Hyundai dealer and a Mitsu dealer both on bank street within a km distance. I had heard the Dilawri ads on radio that "we speak your language..." and ofcourse one of them was farsi. So I started lookin on both sites to find farsi speaking reps to go to. @ bankstreethyundai.com website I sent a call back request to Bijan Sanei and at the same time added him on Linkedin with my request to contact to purchase a new car. He accepted my Linkedin request without responding my message. and I still have not received any call backs from the dealership website! It was around 4:30 pm that I got to dealership. There were 4 sales reps standing at the entrance. Louis, came to me asking if I had an appointment with anyone and well I responded no and I was looking for Bijan. He said Bijan will not be in until 5:30 and he could help me if I was not registered in their system as Bijan's client. I told him that It was my first time in that dealership and only asked for Bijan cause he could speak farsi (so could their General Manager, Amir). Louis let his manager (GM, Amir) know that I was there, told me that they were not on commission and didn't matter if he had helped me or Bijan; and took me to his desk to be seated and process started. We went for a quick test drive with Tucson GL and went back to his desk to negotiate the price. Every 5 minutes he repeated that Amir (farsi speaking GM) will come visit shortly. After I talked about my budget and how much I think the vehicle is worth to me he started going back and forth to his manager (General Manager, Amir) to get pricing and play the middle man. Saying Amir is very busy but he insisted that Amir will be visiting in 5 minutes. And explained to me that how Hyundai suddenly reduced their interest rate from 2.99 to 0 just last week. (like I don't watch TV or surf internet!!!) It was around 6 pm. Louis brought Shahir who could also speak farsi and was more proficient in sales process. I sat down with him and finally he also went back and forth to Amir's office to get pricing. Finally we did not reach an agreement and I let him know that I wanted to leave in case he could not get better pricing. His response was that Amir is busy and himself would call me after he could work the deal with Amir. I left the dealership around 7 and went to Pathway Hyundai where I had bought my first Hyundai. I tried the same price point which got rejected as well. So I was assured that I could not possibly get a better price. I went back to bankstreet Hyundai and Shahir asked me to wait 5 minutes. It took about 40 minutes and he was finally free to see me. (It was ok cause I still was happy and hopeful to sign a deal) During that 40 minutes I had enough time to crunch some numbers an decided to even upgrade to a GLS. Shahir came back with a price point for GL and well, that was the final price he said he could give me. I asked him to price the GLS as well and he nicely went to Amir (GM) again. After going back and forth again a few times he came back with a number. I asked him if he could do any better and he was firm that it was the ultimate and lowest possible price. I ran calculations in front of him on a piece of paper to show him how I could fit it in my budget. We agreed on the price and he checked the inventory again to make sure the vehicle (GLS model) would be in stock for Wednesday delivery and YES it was. He was happy that this was the second GLS he had sold today. He went to Amir and 5 minutes later he came back to me saying that himself had made a mistake and the price of the vehicle was 2000 more than we had agreed and calculated! There was a long pause and I told him how I felt about the cards they were playing. He mentioned that he had made a mistake and even if could sell the car the commission would be for Louis! (remember that Louis said they are not on commission) I shook hands with Shahir, Thanked him for his time and left the dealership. I will not pickup my wife from the airport with a new car. It was 9:01 pm. Here are the points: first stage- I was not buying a sandwich but the first 2 hours I was treated like I'm financing a burger and I know nothing about auto market and interest rates. second stage - Coming from a developing country I have experienced many different dirty tricks in sales that are actually obsolete. The price mistake is one of them. Shahir has cards titled Sales Consultant with dates on them. some from 2008. With more than 7 years of experience and even selling the same model earlier today, how possibly he could not have known the correct price. thrid stage - Shahir's second mistake was that he offered me the GL again after he apologized for the mistaken price. all stages - Ottawa is said to have roughly less than 8,000 farsi speaking people. Not many of them are in automotive business. Amir was the man behind all pricing. He was very busy and I understand. But he knew that I was visiting specifically to get info from a farsi speaking person to become more confident in the purchase. A simple greeting would have been enough and not the promise of him visiting. After all Dilawri is advertising this on radio! Overall, I learnt not to leave the purchase of a gift for last minute, cause human factor may and will change the whole decision process. More
by informagician
Employees Worked With
Louis Bouery, Shahir Moradi
March 17, 2015
Great, Great Great Service I am so happy I went there Today, Great service, very honest and friendly, I recommend this location to everyone, 100% satisfied and happy. Great Ser I am so happy I went there Today, Great service, very honest and friendly, I recommend this location to everyone, 100% satisfied and happy. Great Service . More
by Rasool
Employees Worked With
Amir Esmailian, Shahir Moradi
March 14, 2015
Happy Customer !! When I walked in I was undecided between the Santa Fe and Tucson. Sam thoroughly went threw the differences between each vehicle, and help me pick the When I walked in I was undecided between the Santa Fe and Tucson. Sam thoroughly went threw the differences between each vehicle, and help me pick the best choice for me. Sam worked hard on getting what I wanted for a price that suited my needs, along with accommodating the necessities that I needed/wanted. Sam made this experience comfortable, bye providing amazing costumer service !! Hope to see him in many years when its time for another purchase ! I'm extremely happy with the financial services that Ashur provided. He went out of his way to ensure the payments worked for me. He provided great customer service, and ensured that I understood everything . Keep up the great work guys , and thank you so much for helping me buy my dream vehicle !! More
by Shanna
Employees Worked With
Ashur Younan, Sam Kadoura
March 12, 2015
Fastets and smoothest car purchase ever My sale was a tag team effort from the BankStreet Hyundai team and the experience was fast and smooth and courteous. I contacted the dealer early in My sale was a tag team effort from the BankStreet Hyundai team and the experience was fast and smooth and courteous. I contacted the dealer early in the morning, Shahir, from the internet for info on a Santa Fe, first thing after the open I was contacted by Shahir and he requested more detail. Once he understood my need, he spoke with the director Amir who gave me an idea of a price that the car satisfying my need would cost. He clearly explained all the details on the phone. I decide to go for a test drive at 13:00. Because I was early Juan took me for the test drive and gave me all the detailed explanations about the featured on the car. I was so impressed with the car that I successfully concluded my negotiation with Amir and I was the owner of a brand new Santa Fe 2.0T Premium at 14:00. Nice to do business with professionals. More
by dederman
Employees Worked With
Amir Esmailian, Shahir Moradi, Ernesto Lorello
March 12, 2015
Excellent Customer Service I knew what I wanted and I didn't feel pushed, they didn't put me in something I couldn't afford unlike other dealerships. Although they did sway me I knew what I wanted and I didn't feel pushed, they didn't put me in something I couldn't afford unlike other dealerships. Although they did sway me a little on the color, but I'm very happy with my choice and with the friendly faces at the Bank Street location. Looking forward to years of uncomplicated driving. Couldn't go wrong with my choices, nor would Ernesto allow that. He worked hard on getting me the price I could afford and the car I wanted. Shahir was also very excellent, explained everything in great detail. Walked in there on a Friday having done my research and knew exactly what I wanted (there was a sale, so timing was everything, I went in on the last day at 4:00) squeaked by and made the deadline due to their professionalism. First dealership I dealt with where they were not one least bit pushy and that in car sales was certainly a breath of fresh air.... More
by Satisfied Customer
Employees Worked With
Shahir Moradi, Ernesto Lorello
March 11, 2015
Excellent service Paul demonstrated the features of the car very thoroughly. Addressed my concern wrt fitting the Sonata in my garage. Made sure I understood the option Paul demonstrated the features of the car very thoroughly. Addressed my concern wrt fitting the Sonata in my garage. Made sure I understood the options for the car and most importantly stuck to my price range. Ashur showed me how the figures added up to the final price quickly and efficiently. Only way to improve the service was wrt offering to store my summer tires. Could have been discussed during the sales process rather thansortedout during the pickup process More
by Argh
Employees Worked With
Ashur Younan
March 10, 2015
Purchasing our new Hyundai Elantra 2015 We just purchase our 3rd Hyundai Elantra at Bank Street Hyundai. It was an excellent experience. The staff was fantastic from the minute we walked i We just purchase our 3rd Hyundai Elantra at Bank Street Hyundai. It was an excellent experience. The staff was fantastic from the minute we walked in the front door to making the purchase. Our salesman Paul Deek was a very pleasant and personable fellow and we instantly felt comfortable dealing with him. Obviously being our 3rd time purchasing at Bank Street Hyundai we know the dealership is reputable !!! Great experience - recommend the dealership highly ! More
by Sheila
Employees Worked With
Amir Esmailian, Mark Molleken
March 07, 2015
February 2015 Great experience at Bank St Hyundai...from the second we walked through the doors, we felt very comfortable and no pressure at all. Paul was great, v Great experience at Bank St Hyundai...from the second we walked through the doors, we felt very comfortable and no pressure at all. Paul was great, very friendly and personable, and got me the car I wanted at a great price which was most important! Ernesto was also awesome and very helpful. Would definitely recommend Bank St. Hyundai as staff is extraordinary. More
by jenna
Employees Worked With
Ernesto Lorello
March 07, 2015
Outstanding customer service! Best experience I've had with a dealership. Staff was friendly and informative. Answered any questions I had. Would recommend this dealership to every Best experience I've had with a dealership. Staff was friendly and informative. Answered any questions I had. Would recommend this dealership to everyone in the future! More
by Caitlin
Employees Worked With
Christoph Haddad, Rabieh Nassrallah
March 07, 2015
Amazing Very friendly, over all great experience. Had great patience with me while answering all my questions. Was welcoming every time I walked through the d Very friendly, over all great experience. Had great patience with me while answering all my questions. Was welcoming every time I walked through the doors. More
by Raymond
Employees Worked With
Ashur Younan
