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Bank Street Hyundai
Ottawa, ON
1,574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,574 Reviews of Bank Street Hyundai
January 29, 2014
Great team. Very friendly. Amazing service! The entire experience was effortless. Will recommend to my friends looking to purchase both new and used vehicles. Thank you! experience was effortless. Will recommend to my friends looking to purchase both new and used vehicles. Thank you! More
by EdithPR
Employees Worked With
Mark Molleken, Ashur Younan, Ernesto Lorello
January 29, 2014
Employees at this dealership went the extra mile when the stress of purchasing a new vehicle had me forgetting things left right and centre. After forgetting my plates at a location 45 minutes away, Pat drov stress of purchasing a new vehicle had me forgetting things left right and centre. After forgetting my plates at a location 45 minutes away, Pat drove me all the way back to get them and then back to the dealership so that I could leave with my new car that night. The employees I dealt with at Bank St. Hyundai were all willing to put in extra effort to make the customer happy--an extremely important thing to do in order to keep business and bring in new business. Thanks very much for the little things that were done to make the experience easier for me! More
by mharris8
Employees Worked With
Ashur Younan
January 29, 2014
I am a repeat customer with Bank street Hyundai and have had a great experience on my previous interactions. When I decided to purchase a second car, I went back to them since my initial experience had bee had a great experience on my previous interactions. When I decided to purchase a second car, I went back to them since my initial experience had been so positive. This time around my experience was the worst I have ever had dealing with a dealership. I was shown a car in the showroom with a $26,000 price tag and told it was a sales day. Therefore the car was being sold at the price of $19,995. Thinking this was a great deal, I proceed to discuss price and filled out the paperwork to pick up the car a couple of days later. When I went to pick up the car, it was completely different from the one that I had seen in the showroom. I then proceeded to demand an explanation on why I was getting a completely different car from the one I had been shown and placed a deposit on. I was told that the car that I was getting was one package down from what I had originally seen in the showroom because I had mentioned that I didn't want any extra features. With that being said, the price of the car should have dropped from $19995 since that was the sale price for the one which cost $26,000 originally. Keep in mind, that I had my whole family with me that day and everyone had the same impression that the car we had discussed in the showroom was the car we would be purchasing. Its easy for one person to be confuse, but for all three individuals involve is quite rare. So after further discussion with the sales agent, we were able to speak to the manager who explained to us in a concise manner what happened. Thinking that the mistake was perhaps my families, we took the car home and even apologize to the sales associate for being confuse. A couple of days later, I'm talking to a friend about the new car and he proceeds to explain to me, how the exact same thing happened to him. How he had discuss a price for a specific car in the showroom and when he went to pick it up was given a completely different car. So after hearing my friends story, I jumped online to see how much the car I was given actually cost. The current price for it is between $19,000-$21000. So, in reality there was no sale price for me because I bought the car at market value for $20,000. So if purchasing a vehicle from Bank St Hyundai please do a couple of things: Make sure you are getting the same car you had been discussing and signed papers for Make sure you aren't getting a lower package than what you have been shown Make sure you reiterate a couple of time exactly what you want in the car, so that they alter your words when you come to pick up the car. More
by lmore081
January 28, 2014
I had a great experience for buying my first car in Hyundai bank Street. So glad to meet Hussayn there, he was very friendly, helpful and knowledgeable. He helped me out to get a really good deal on El Hyundai bank Street. So glad to meet Hussayn there, he was very friendly, helpful and knowledgeable. He helped me out to get a really good deal on Elantra. I highly recommend this dealership to everyone. Thanks Hussayn. More
by Reyhan
January 28, 2014
Although the price was very attractive, I could not commit to buying at this time of year. Being my first car purchase I was very scared. Hussayn was very friendly and caring to my needs. He took cont commit to buying at this time of year. Being my first car purchase I was very scared. Hussayn was very friendly and caring to my needs. He took control and gently guided me through. I will definitely come back to see him soon! More
by Rarabibi
Employees Worked With
Hussayn
January 28, 2014
From the time I first called Bank Street Hyundia I felt I was dealing with someone who knew what they were selling. Justin Yoo came across as sales person who knew the vehicle he was selling and made me com was dealing with someone who knew what they were selling. Justin Yoo came across as sales person who knew the vehicle he was selling and made me comfortable with all my questions. Once meeting the staff, I was impressed with their sales approach which was "not pushy" like other dealerships. I had expressed that I had shopped around, gave them my price that I had been offered, and they gave me there bottom line out front, with out having to go thru price after price. Very friendly staff, and seemed to go the extra mile for me. Nice to have the GM there to meet me as part of my purchase as well. More
by ianurbach1
Employees Worked With
as well as Amir Esmalian, Mark Molleken, Justin, Young-in Yoo, Ernesto Lorello
January 28, 2014
When I went into the dealership, Justin greeted me kindly and asked what my needs for the day I explained what I would need for my next vehicle and he already knew what kind of Elantra I would be good with. and asked what my needs for the day I explained what I would need for my next vehicle and he already knew what kind of Elantra I would be good with. Justin showed me what features comes with the GL Elantra and also went over all of safety features which was my biggest concerns. Justin drove first on the test drive and showed me all safety features such as Traction Controls, ABS, Electronic Stability Controls, and turning raius. It was amazing !! He was professional and knowledgeable with his products. I think this is very important that sales people should know what they are selling and what their competition is and Justin knew all. I ended up not getting a brand new Elantra because my grand mother ended up giving me a car to drive. I just would like to let people know how great service Justin has gave me and when I will be shopping for new vehicle, which would be in few months, I will definitely go back to Justin and purchase a new vehicle. Thank you again Justin ! See you soon ! More
by jhmen1004
Employees Worked With
Justin, Young-in Yoo
January 28, 2014
Our last 4 vehicles have been Hyundai,and my wife and I love the vehicles we have purchased over the years. But after buying our 4th vehicle at our local Hyundai dealer,we had a very bad experience with th love the vehicles we have purchased over the years. But after buying our 4th vehicle at our local Hyundai dealer,we had a very bad experience with them,and it literally made it easier to shop elsewhere. We saw an ad for Bank Street Hyundai,and I am going to tell you,it was THE BEST move we ever did. With John N and Ernesto, the buying of a new vehicle,was fast,easy,no BS,and total professionalism, We live in Cornwall,but we have no reservations at all about driving to Ottawa to have our vehicle serviced when need be,these guys really care about their customers and making the customer happy and satisfied is what they do best. We totally recommend this dealership if you are thinking of making your next car a Hyundai. Taking nothing away from the other employees that work there,John and Ernesto are who you need to see to make this a truly refreshing experience. Thanks guys,, BTW,,the Santa Fe is perfect. More
by chuck33ca
Employees Worked With
Ernesto Lorello
January 23, 2014
My experience was fantastic! Ernesto was very helpful, insightful, as well as knowledgeable! He made my first car purchase a memorable one! I highly recommend him to anyone in search of a vehicle! Louis w insightful, as well as knowledgeable! He made my first car purchase a memorable one! I highly recommend him to anyone in search of a vehicle! Louis was also great when helping me understand the details of the car! I appreciate all that they both did for me! The icing on the cake was the bow on top of the vehicle when I went to pick it up! The perfect touch to the perfect experience! Thank you for everything! More
by fiaferra
Employees Worked With
Louis Bouery, Ernesto Lorello
January 23, 2014
Great experience for a first time buyer! Staff was very helpful, friendly and inviting. Only hiccup, if you are driving a manual, make sure to ask how to back up the car. Would definitely recommend this de helpful, friendly and inviting. Only hiccup, if you are driving a manual, make sure to ask how to back up the car. Would definitely recommend this dealership to any friends or family! More
by T2223
Employees Worked With
Joe Younes, Ernesto Lorello
