BMW / MINI Victoria

Excellent service all round! Hayden was ver respectful, knowledgeable and willing to take the time to explain all aspects of the repair work that was needed. Thank you so much for the outstanding professio knowledgeable and willing to take the time to explain all aspects of the repair work that was needed. Thank you so much for the outstanding professional approach. More

Good people good service and made my wife feel appreciated plus Her car was returned washed and vacuumed all round good experience as always with BMW appreciated plus Her car was returned washed and vacuumed all round good experience as always with BMW More

Have been a satisfied client of Vic BMW for many years with multiple vehicle purchases over that time. They continually earn my loyalty with superior purchase and service experiences. Have zero reservatio with multiple vehicle purchases over that time. They continually earn my loyalty with superior purchase and service experiences. Have zero reservations recommending them to anyone I know who's in the market for a quality vehicle, backed by quality service. Well done Vic BMW and the GAIN team! More

I love my new BMW. Ruben was friendly, helpful and informative. He helped me choose the right model and he is very responsive to my questions. my entire experience was excellent. informative. He helped me choose the right model and he is very responsive to my questions. my entire experience was excellent. More

Horrible customer service in repairs and they have no idea what they are doing. Took my car in and paid for a diagnostic and was quoted for over $4000 in work. When I asked what was wrong they could not idea what they are doing. Took my car in and paid for a diagnostic and was quoted for over $4000 in work. When I asked what was wrong they could not explain and would not give me the diagnostic report, no joke. Went to another place and fixed the issue for under $1200. They skip service when its under warranty, like brake fluid, and then add in extra work and markup when it falls out of warranty. A truly horrible customer service experience. Nice cars but not worth dealing with this dealership. More

Always feels like a premium experience and that your business is important. It’s a comfortable place to hang out and lots of things to look at. business is important. It’s a comfortable place to hang out and lots of things to look at. More

I have already expressed my appreciation of the services this dealership provides. Why am I being asked again? The service is excellent, but the multiple feedback requests are annoying. this dealership provides. Why am I being asked again? The service is excellent, but the multiple feedback requests are annoying. More

Every one is always welcoming and friendly, even during this pandemic I felt safe and well taken care of. Even walking through the facility every one that walks by says hello. this pandemic I felt safe and well taken care of. Even walking through the facility every one that walks by says hello. More

Waste of time and money. No pride in the service and what you get is the minimum they could give. All about the sales not the quality. you get is the minimum they could give. All about the sales not the quality. More

Love the vehicle; don't love the service.I recently had Love the vehicle; don't love the service. I recently had a loose panel that covers the exhaust and driveshaft reattached as it was missing 4 of the 6 Love the vehicle; don't love the service. I recently had a loose panel that covers the exhaust and driveshaft reattached as it was missing 4 of the 6 bolts. BMW Victoria had recently repaired a warning light problem that took two visits to sleuth. I love my BMW, but my recent service problems with this dealership would make it difficult to choose another BMW in the future. Serving is included in the cost, and there is not another dealership available. More