Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW Grand River
Kitchener, ON
117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
117 Reviews of BMW Grand River
May 17, 2023
I have ordered my new X6 at this location, Tristan who took care of me did a great job getting me all the information I needed to make a decision towards the vehicle I ordered. He was very patient with me took care of me did a great job getting me all the information I needed to make a decision towards the vehicle I ordered. He was very patient with me and I appreciate his help. More
by Davidb
Employees Worked With
Tristan
May 02, 2023
horrible service. do not buy an X7. if you do don't buy from Grandriver.-they told me I had to replace tires every oil change at the cost of 6000$. my all seasons have do not buy an X7. if you do don't buy from Grandriver.-they told me I had to replace tires every oil change at the cost of 6000$. my all seasons have only 20,000 km on them and I use winter tires in the winter months and they told me that this is what is expected for the X7 with run flat tires.the service man was horrible and rude. the manager wasn't any better. They wouldn't listen to our concerns as the vehicle is just one year old and all seasons were only on for 6 months.I have driven many different makes of vehicle out there and BMW is no better. They hook you for everything. AVOID...horrible dealer horrible vehicle. spend your money on something else. and if you need your window replaced at the cost of 4700$ for the X7 you will have to pay for it up front as they don't go through insurance companies. More
by disappointed
Employees Worked With
not going to mention names
April 20, 2023
BMW Grand River service rocks and it is 100% due to the long term leadership of Elie Bejjany. One cannot understate the importance of the culture set from the top. Frankly, by far the main reason I have h long term leadership of Elie Bejjany. One cannot understate the importance of the culture set from the top. Frankly, by far the main reason I have had and will continue to have multiple BMWs is almost 100% due to Elie and his superbly positive influence over BMWGR service. If Elie ever goes anywhere else, I will follow. No joke. Bottom line result is, while "traditionally BMW-expensive", the maintenance, testing, and repairs services and the customer interactions are superb. More
by Lexx
Employees Worked With
Jermain, Elie
April 20, 2023
Once again they exceeded my expectations which is always worry free ! which is amazing When dealing with vehicle maintenance. Only regret not purchasing our first 2 BMWs at grand River. But we did with t worry free ! which is amazing When dealing with vehicle maintenance. Only regret not purchasing our first 2 BMWs at grand River. But we did with the last two. More
by mcdemo62
Employees Worked With
Christian Cupak. Martin Vasek
March 20, 2023
The team at this dealership go above and beyond to make your experience a great one. We are very happy with our purchase and look forward to dealing with BMW Grand River in the future! your experience a great one. We are very happy with our purchase and look forward to dealing with BMW Grand River in the future! More
by Debbie D
Employees Worked With
Yulia and Harrison
February 22, 2023
I’ve been dealing with the team at this dealership for 12 years and multiple car purchases. The post sale service from Jermaine and team has been consistently outstanding. I did try another BMW dealership years and multiple car purchases. The post sale service from Jermaine and team has been consistently outstanding. I did try another BMW dealership and they could not even come close to the level of service that we have received from this team. More
by All my other cars are beemers!
Employees Worked With
Jermaine / sarah
January 28, 2023
Knowledgeable, patient and professionally salesmen. It was worth our 2 trips from Toronto to Kitchene to finalize our purchase. Thank you so much for all your help ! It was worth our 2 trips from Toronto to Kitchene to finalize our purchase. Thank you so much for all your help ! More
by ccheung5433
Employees Worked With
Jim, Andrew Park, Yani
