BMW Gallery

Good for the most part Honestly, the sales experience was positive at this dealership when we purchased our newer vehicle and the salesman : David was very transparent about Honestly, the sales experience was positive at this dealership when we purchased our newer vehicle and the salesman : David was very transparent about everything and kept us up to date with the process of when the car was being built to when it would be shipped all the way to when it was ready for delivery. It was a painless experience and he even offered to let us test drive all the trims of the X5 from 35i to X5M and gave us detailed information about the standard features of the car and what options are available. During delivery he showed us how to use all the safety features and how to use the newer iDrive system. Even when I email him three years later he is helpful with answering all my questions and concerns about the car. Now onto service, some of my experiences here have been great while other times it's been questionable to say the least. On our older vehicle, it's out of warranty so the repairs can be quite expensive but the works always done right and haven't had any issues on it. My service advisor is usually George or Earl and I feel they don't try to upsell or pressure me and any issues I have with the vehicle are addressed promptly. They also detail the interior and exterior which is a nice touch but I have seen some pretty large swirl marks on the vehicle but I'm not sure if they were from my failed hand-wash attempt or if it happened when they detailed it. I think the pricing is also pretty fair for what you pay compared to other luxury dealerships and the four year free maintenance on newer cars is excellent. One of the negative experiences I had though was trying to book a tire change on a damaged tire, I was on the phone with some snobby lady (can't remember the name at this point) and I was unsure of how many tires needed changing on the vehicle and I was trying to explain that I wasn't sure how many would need replacing, I got cut off mid sentence and she said "I don't really care about that information, just give me the tire size and we'll order two in." I just hung up since I thought it was rude and got the work done from Costco instead where they confirmed only one was damaged. I also had my check engine light flash and I pulled over into a mall and called them to tell them what happened to the vehicle and surprise surprise, it was the same lady as last time and she just went on a tirade on how it's common sense that I should tow the vehicle in and stop driving it or bad things will happen. I also feel some staff members seem to discriminate based on clothing or age since I remember I dropped my vehicle off for service wearing sweatpants, a hoodie, an apple watch and running shoes once and while in the waiting area waiting for a shuttle, one of the managers (not sure which one, an older gentleman) was greeting all the customers in the waiting area and just walked by me without saying anything and walked by another customer who wasn't exactly dressed how they want their clientele to be dressed. I decided on my next service visit to dress a little better (Rolex and dress shirt and pants) and sure enough he greeted me this time which was pretty amusing to say the least. Onto parts, I've only dealt with them once for buying winter tires on both of our cars and they were helpful. TL;DR : Sales visits are pleasant, and so was the after sale experience. David was helpful. Service visits are pleasant most of the times if the advisors are George or Earl but if they're not available then it's often a mixed experience depending on who it was and what side of the bed they woke up on that day. Parts staff are helpful. More

Not Trustworthy Brought my 535 in for a recall and the technicians decided they needed more of my money? Wrote a full report detailing about $4000 of "repairs". Brought my 535 in for a recall and the technicians decided they needed more of my money? Wrote a full report detailing about $4000 of "repairs". Here is is where it gets interesting: 1) they said the coolant had to be drained, flushed and replaced. I had an accicent with the vehicle 6 months prior and the coolant had been drained, flushed and replaced. There was problems with the repair and it turned out the Water Pumps needed replacing. BMW charged the insurance company for an additional drain, flush and replacement then (2nd flush and replace in 6 months). I told the dealer they seem to be mistaken and should have the manager call me. he never did. 4 months later they called to remind me my coolant urgently needed replacement! I told them this story (2nd time) and they said the manage would call me. HE NEVER DID! 2) they said I need to replace the brake fluid...which had also been replaced in said accident! 3) they said I need to replace the filter housing as it was leaking badly (about $1100!!) It is not leaking. I am a machinist and an engineer. Good luck with the lies! I held off writing a review. I wanted them to come clean and right this wrong. They never did, not a single phone call! More

Amazing staff!! From the time we walked in too look at a vehicle until the very end the staff was absolutely helpful, patient and friendly. I was driving in from Edmo From the time we walked in too look at a vehicle until the very end the staff was absolutely helpful, patient and friendly. I was driving in from Edmonton when my gps took us to the completely wrong location, I had called the phone number on the ad and the lady (I believe her name was Mary) walked me through exactly how to get there from where I was. As we walked through the door we were greeted by every single person and helped immediately, our sales manager (Guy) was so helpful and got us the vehicle to test right away while making us a fair and easy offer to say yes to. Stephanie, our financing consultant, got me a loan and explained everything to me, this team went above and beyond customer service. They did not push anything on me or make me feel like my vehicle was worth nothing when trading it in. Could not have asked for better service!! Would definitely recommend!! More

Scott Steele My husband and I met with Scott Steele, BMW Gallery salesman, as we are interested in finding out the ‘trade in’ value of our present vehicle and upgr My husband and I met with Scott Steele, BMW Gallery salesman, as we are interested in finding out the ‘trade in’ value of our present vehicle and upgrading to a newer model. Scott, along with the management team, were open and very informative about the value of our vehicle. Scott was also able to offer great suggestions for a vehicle that we might be interested in for an up-grade. We appreciated, that at no point, did we feel any pressure from Scott to make a decision, and he was willing to take the time to work with us. We look forward to working with Scott again at BMW Gallery. More

From worse to great buying experience! Last year while shopping a new SUV, I had a very bad experience with BMW Gallery. This year while shopping a used car, we gave them a second chance a Last year while shopping a new SUV, I had a very bad experience with BMW Gallery. This year while shopping a used car, we gave them a second chance and they grabbed it with both hands and ensured we had a great experience. David Ajjamada is a great person, he handled the criticism and feedback with great professionalism. He was thorough with information, was always available and answered all our questions to our satisfaction. From our 40-50km test drives, that too twice, to meeting all our expectations through the purchase, he ensured we had a 5-star experience. David ensured we'll go back to BMW gallery next time we shop for a vehicle. More

Great service. I drove my vehicle down from Edmonton to have some service work done on it. Russell in the service department was amazing. Martin in the detail depar I drove my vehicle down from Edmonton to have some service work done on it. Russell in the service department was amazing. Martin in the detail department did such an amazing job on my vehicle. Met with Dee in finance and she was grand. Overall had such an amazing experience and it was totally worth the drive to come there and have my work done ! More

Service - Recall I had to take my BMW X3 in for service related to a recall. I found the staff extremely courteous and friendly and their response time was exceptional I had to take my BMW X3 in for service related to a recall. I found the staff extremely courteous and friendly and their response time was exceptional. Felt well informed throughout the process and they had an excellent and prompt shuttle service. Stellar job! More

Much Ado About Nothing - Flashy invites, banners, and wheels NEVER EVER go to anything these guys call a SALE EVENT. Received a "invite" to a "very special" and "rare" opportunity to save thousands and get addi NEVER EVER go to anything these guys call a SALE EVENT. Received a "invite" to a "very special" and "rare" opportunity to save thousands and get addition thousands in trade-in incentives on my current BMW. I spoke to their shmoozy hired gun from B.C. for this sales event. I had texted him the day before and let him know I would be coming, then told him the vehicle I was interested in and he indicated he would get back to me right away... he never did... never responded... I reached out again saying "hey I didn't get a response"... again no response. I meet him at the event and said I was texting with someone from a Vancouver number and he said it was his number... I indicated well whoever it was that was texting me completely ghosted on me. Way to be professional BMW Gallery. I waited for hours as they "assessed my car"... the same car I bought last year for $36000 was now valued at $16000 according to BMW Gallery.. those "incentives" and "sales" they kept talking about and building up... well they didn't exist. This is all hype and smoke shows trying to get people in the door to screw them over. How is a 2011 BMW 535i FULLY LOADED with 74k kms worth $16000?!?! This dealership is a joke and an embarrassment to the Dilawri group. My favourite part was watching Mr. Chow throw an insane hissy fit on his Used Car Manager... awkward. The only good part of my visit was the super hot chicks at the front desk and Ricki the sales guy is one of the nicest humans you'll meet. More

Outstanding customer service David the salesperson and Granham the sales manager provide outstanding customer service. I have purchased many cars over the years but this was by fa David the salesperson and Granham the sales manager provide outstanding customer service. I have purchased many cars over the years but this was by far the most pleasant, relaxed and courteous experience. They went above and beyond to help find a car and then provide an outstanding deal on what I wanted. No pressure, just decent people offering excellent advice. I unreservedly recommend buying from BMW gallery in Calgary More

What service? Brought in my X3 for an oil change and recall. The recall required four days to fix. After getting the car back, the next day it starting showing erro Brought in my X3 for an oil change and recall. The recall required four days to fix. After getting the car back, the next day it starting showing errors about excessive drain on the battery. The temperature was in the -20s. We have had this problem with the car since we purchased it. The service department's previous diagnosis and fix was to recharge the battery. I then started recharging the battery on my own, twice a year. In 2014, there was a service for this problem, where BMW upgraded the software and adjusted some settings. Since this upgrade, we have not had any problems with the battery. Before bringing the vehicle in for the oil change and recall, we had just driven to and from Edmonton (where it was closer to -30C) with no problems, and I had recharged the battery to a full charge about a month before. This time, the service department indicated that the battery is no longer rechargeable, and will have to be replaced. Our opinion is that the service that was performed drained the battery so much that it can not be recharged. With AGM batteries, if they are drained below ~10.5volts, a battery charger will not be able to recharge it. Instead of owning up to causing the problem, it is now my problem to pay for a new battery. Do yourself a favor, run (don't walk) as far away as you can from this dealer (note that Calgary BMW and BMW Gallery are owned by the same company). More