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BMW Canbec Automobiles Inc

Montreal, QC

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466 Reviews

4090 Jean Talon St W

Montreal, QC

H4P 1V5

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466 Reviews of BMW Canbec Automobiles Inc

April 06, 2015

Great Service Great service by Aaron,took the time to explain in details, will be going back when i`m ready for my purchase. Many Thanks Aaron. Michel Léon More

by Michel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Parris, Aaron Parris
April 06, 2015

BMW 135i 2011 J'ai eu une bonne expérience avec le personnel. La transaction s'est bien déroulée dans son ensemble. Je n'ai pas encore eu affaire au département de More

by Francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alessio Del Papa
April 05, 2015

Used 328Xi Touring 2008 Alessio did a very good job as a sales person, very polite, friendly & available. Being new to the BMW family (this is my first BMW), I must admit I' More

by 328Xi 2008 Touring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alessio Del Papa
Apr 17, 2015 -

BMW Canbec Automobiles Inc responded

Good morning, We saw the review you write on our DealerRater page. 1) The winter tires were free. They belonged to the previous owner who didn't need them anymore and we have offered them. 2) We balance the tires only when we instal them. 3) The corrosion was repaired after the delivery and you have no charge. 4) We give you the missing piece with no charge. 5) The transaction was done. We couldn't do anything. We think your experience wasn't the best you could have (and we improve it now) but every problem on your car was solved (except the price, but we can't do nothing after the transaction was concluded). Your review penalize a lot Alessio whereas you told he did a very good job. Have a nice day

Apr 17, 2015 -

328Xi 2008 Touring responded

Let me comment again: 1) Concerning the tires, I purchased a "Certified BMW", I expected an honest briefing concerning the tires that were not as per the original BMW specs, I should not discover this by surprise on my own at home once the car is paid. Your responsibility was to let me know during the negociation or transaction. Be honest, if the tires are not per BMW specs, don't use the "second set of tires" argument in your sales pitch. 2) Your know BMW cars better than me, an out of balance wheel is easily noticeable on a BMW, the ones that came with the car were just terrible. How long does it take to balance the wheels that you're selling with in a "Certified BMW" ? Think about this new client next time. 3) The corrosion. I never complained about the charges (I agree, there was none). My point was: the repair should have been done before the delivery and it was not. 4) I never received the missing pieces from the tool kit, I never asked for them either, my mistake. Again, I was buying a "Certified BMW". I didn't expect parts to be missing. You need to be more serious about your technical inspection before selling the car as a "Certified BMW". I forgot to mention in my first review the cabin air filter which I had to replace 2 months after I purchased the car because it was extremely dirty (sand, dust, butterflies, etc...). The air cond fan had to be cranked all the way to the max to get some air in the cabin. I called the salesman to discuss this, his answer: "we don't do the cabin air filter during the inspection, only the engine oil filter", again, this is a "Certified BMW"... Come on, you can do better.

Apr 17, 2015 -

BMW Canbec Automobiles Inc responded

Good afternoon, Thanks to a review like yours that we can improve the customers experience at BMW Canbec. Now, every car we sell in our dealership has an technical inspection and every damage are repaired before selling the car. We have enlarged our team for a better service and we modified the process of deliveries not to miss some details. We try to improve the customer experience every day !! But, on again, your review penalize a lot Alessio whereas you told he did a very good job. Thank you for your feed back !!!

April 04, 2015

Great dealership, a way better experience than expected I was surprise to discover how nice and affordable was this dealer. The staff, welcomed me very nicely and the sale rep. took time to understand my n More

by JMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Yassa
April 02, 2015

Satisfied I had a great experience with BMW Canbec. It's my first BMW and Alessio Del Papa gave me good advices as well as great service. I'm very happy with More

by irsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alessio Del Papa, Alexandre St-Germain
April 02, 2015

Excellent customer service I dealt with 4 peoples which were fantastic ! Ms.Lemieux, Mr.Bourgeois, Mr. Trottier and Sasportas. They were all aware of my situation ; thanks to Ms More

by Line1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sébastien Bourgeois, Karyne Lemieux, David Sasportas, Jean Trottier
April 01, 2015

My Great Experience Leased a 435I for an incredible price. Got the car that I wanted and had an amazing experience. Danny Barbagallo was a pleasure to deal with. He found More

by BradHstead123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Barbagallo
April 01, 2015

Was like dealing with a Real Car Guy! When purchasing my first BMW, I'm happy that I was dealing with Alessio Del Papa. He came across as a real honest guy, and someone who truly shared th More

by Raffi Zaroukian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Soussan, Alessio Del Papa
April 01, 2015

great job Alessio Del Papa is a very professional guy, he explained everything you want to know. also he is a very patience guy. i like him, if my friends inter More

by SAMUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alessio Del Papa, Marcelo Melo
March 28, 2015

My Canbec experience Alessio Del Papa was both professional and knowledgeable, he took great care of me during and after the sale. Everyone at the BMW canbec were very More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alessio Del Papa, Harry Assimakopoulos
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