BMW Canbec Automobiles Inc

Great customer service I have known Sebastien for a very long time and do not consider buying personal cars with other than him;he truly understands what customer service me I have known Sebastien for a very long time and do not consider buying personal cars with other than him;he truly understands what customer service means...he goes the extra mile for his clients! More

BMW X3 I purchased my 2013 X3 from Maxime Leblanc last year and I found the service was fantastic. He helped me get exactly what I was looking for and kept I purchased my 2013 X3 from Maxime Leblanc last year and I found the service was fantastic. He helped me get exactly what I was looking for and kept me up to date on the time of delivery. When I brought my car in for service all the work was completed in a timely manner. The service advisor also kept me posted on what was being done on my car and when it was ready for pickup. All in all the sales and service was exemplary. Highly recommended dealer. More

Super service :) J ai toujours reçu un excellent service de la part de madame Karyne Lemieux. Sans elle mon expérience chez BMW aurait sûrement était différente. Mer J ai toujours reçu un excellent service de la part de madame Karyne Lemieux. Sans elle mon expérience chez BMW aurait sûrement était différente. Merci encore :) More

Excellent Service et acceuil! J'ai eu une super Belle expérience avec les gens de Canbec! De l'achat, à la livraison et meme Jamal au service est super gentil! Liel J'ai eu une super Belle expérience avec les gens de Canbec! De l'achat, à la livraison et meme Jamal au service est super gentil! Liel More

Unfortunately I bought a lemon and have visited Canbec at least ten times in the last eight months, luckily the car is still under warranty, as there has been over $8k in repairs so far. The service rep I w least ten times in the last eight months, luckily the car is still under warranty, as there has been over $8k in repairs so far. The service rep I worked with was nice enough in person, but FORGET about him returning calls. Even after having to deal with the manager, I thought I'd get better service from my rep, but it was worse. If they say something is going to be done in an hour, count on two minimum. Doubling estimates is advisable. I was also told by my rep that BMWs we're not made well and I would spend tons on repairs before I got rid of it. NOT very reassuring. If Canbec wasn't the closest dealer to me. I'd avoid them like the plague. More

I purchased a 1 year old BMW 528i from Canbec BMW, the vehicle was on the showroom floor and I did not get a chance to drive it before purchasing the vehicle. On the way home we realised the alignment was vehicle was on the showroom floor and I did not get a chance to drive it before purchasing the vehicle. On the way home we realised the alignment was slightly off and the vehicle puled to the right (small problem not a big deal). What was a big deal is the fact that I called my sales rep on multiple occasions and never got a call back, then called the sales manager twice and never received a call back (this is over several days and the receptionist informed me that he was in however was with a client and would get back to me when he was available). On top of that I live in Ontario and the check that was supposed to be sent to me for taxes on the Monday was not sent until wed and when I tried to register the car in Ontario I found out they did not give me all the required paperwork. 10 days later I was driving a rental car (paid for by me) because my trip permit ran out and the tracking number given to me for the paperwork that they "expressed" to me turned out to be for another package sent out from the dealership a week earlier. So in the end 12 days after taking delivery of a BMW I am driving a rental and cant get anyone at the dealership to return my calls! To say I am upset and dissatisfied with the level of service is a huge understatement. More