BMW Aurora

Gary and Frances are both great! Make sure you work with them. Very helpful people. Make sure you work with them. Very helpful people. More

Great service by Phil the salesperson we dealt with. Very responsive and knowledgeable. This was our first EV, and he was very helpful at the time of purchase and also very helpful and responsive even Very responsive and knowledgeable. This was our first EV, and he was very helpful at the time of purchase and also very helpful and responsive even after we had picked up the vehicle in answering several follow up questions. Would highly recommend this salesperson and the dealership as a whole. Great customer experience. More

I'm extremely dissatisfied with my 2023 BMW XM lease. On two separate occasions, I experienced brake problems while driving at highway speeds, which was incredibly alarming. My vehicle has been in the On two separate occasions, I experienced brake problems while driving at highway speeds, which was incredibly alarming. My vehicle has been in the shop for a cumulative three months over two service visits, leaving me without my car for an extended period. With a monthly payment exceeding $4,000, I expected better reliability and customer service. I have not received any form of compensation for the downtime and inconvenience. Based on my experience, I would caution others against leasing this model. More

Great dealership layout for the BMW product line and staff personnel made the experience a good one! staff personnel made the experience a good one! More

I am really happy with BMW company I highly recommend to everyone. BMW Aurora On everyone. BMW Aurora On More

Failed to register vehicle, so BMW could not remotely unlock when needed $1500 in unauthorized charges i had to claw back Warranty in service date states May when it was in September Unauthorized $4k unlock when needed $1500 in unauthorized charges i had to claw back Warranty in service date states May when it was in September Unauthorized $4k charged for Other FNI Fee , which is now being challenged Provided very little information regarding EV, such as Efficiency mode which is critical is you are low on power More

I had an incredible experience today at BMW Aurora, all thanks to their exceptional service manager, John. I was there with my 6-month-old baby, and John's hospitality truly stood out. He noticed I was man thanks to their exceptional service manager, John. I was there with my 6-month-old baby, and John's hospitality truly stood out. He noticed I was managing things alone and went above and beyond to make us comfortable. He kindly offered me his quiet office so I could put my baby to sleep and even brought me water. These small gestures may not seem like much, but they made a world of difference for me as a parent juggling a visit to the service center. It's rare to come across someone who genuinely cares about their customers' comfort and well-being the way John does. His kindness and thoughtfulness didn’t go unnoticed, and I want to express my gratitude and admiration for his exceptional service. We need more people like John in this world! Thank you, John, for your kindness and care—it truly means a lot. Keep up the amazing work! More

Excellent customer service very informative and insightful. Sheldon the service provider was extremely knowledgeable and responsive insightful. Sheldon the service provider was extremely knowledgeable and responsive More

Generally they provide good services and friendly but it is a bit far for me. is a bit far for me. More

They’ve always treated me well - thank you for the great service I have nothing to add service I have nothing to add More