BMW Aurora

Positives: Excellent vehicle detailing service (most Positives: Excellent vehicle detailing service (most thorough I have seen). Friendly concierge service. Negatives: Service techs have difficul Positives: Excellent vehicle detailing service (most thorough I have seen). Friendly concierge service. Negatives: Service techs have difficulty diagnosing and treating multiple apparently straightforward issues (updating navigation, diagnosing trouble indicator, etc). On three occasions for three different problems it took multiple phone calls, return appointments, etc for them to finally diagnose and fix a problem. Service desk staff unhelpful, dismissive, poor communication (multiple examples, but for instance, told us to come for our vehicle on a certain day, and when we got there they told us it was not ready. Rather than calling us to let us know the repair was delayed they actually blamed us for not checking first.) Tire storage service actually misplaced our winter tires for over a month. Never bothered to even call us with an update. Most of the BMW owners I know in Newmarket and Aurora travel south for good service. We plan to do the same from now on. More

I was looking for a Certified Pre-owned BMW and my searches in Internet made me go to this dealer. As soon as I received the first email from Kate I liked the way she handled my questions, she was nic searches in Internet made me go to this dealer. As soon as I received the first email from Kate I liked the way she handled my questions, she was nice and helpful. She did not forced me to buy and she gave me options, and when she did not have the right answer she sent to me a link or pdf with the info I requested. After knowing her in person I trusted her more, she was polite and helpful, she gave me my space when I was test driving. I have been in different dealerships and with her I did not feel the sale pressure (that much). Kate: Keep up your good work!!!! Katie in Finances was great too. She guided me though the process of financing and loans and she explained to me at the end all the buttons of my car, she was knowledgeable and helpfull. I was lucky to meet the two only Kate(ie)s in the dealership. Great work guys!!!! Yosmany More