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BMW Aurora
Aurora, ON
By Type
173 Reviews of BMW Aurora
The Service advisor Sheldon is the reason I am giving this rating. He took the time to explain the emissions recall and alleviate my concerns. I had them perform the 55-point inspection and Sheldon went this rating. He took the time to explain the emissions recall and alleviate my concerns. I had them perform the 55-point inspection and Sheldon went thru the reports in detail and didn't try and oversell when a issue was un-covered. The parts team was able to expedite the required part for the repair. He kept me updated and my car was ready as predicted. More
There is no such thing as customer service. We have had a long list of nagging issues, such as the tail gate automatically closing on you when you standing there, or on occasion, just opening We have had a long list of nagging issues, such as the tail gate automatically closing on you when you standing there, or on occasion, just opening by itself as you walk away from the car. Now we are told we must pay for diagnostics as the mechanics are on flat rate and the dealer not going to cover the cost. We have enjoyed the car, but the service sucks More