Avenue Nissan

Overall good first time buyer experience I was in the process of car shopping when I got the tragic news of the death of my grandmother. Despite protests of my family members telling me to ho I was in the process of car shopping when I got the tragic news of the death of my grandmother. Despite protests of my family members telling me to hold off, I decided to go ahead and hunt for a new vehicle, starting with my 1st choice, the 2016 Nissan Juke. On the first day, everything seemed to had gone smoothly. I was given a price, I made my down-payment and I had signed a contract. Upon returning to Toronto after going away for 5 days to my grandmother's funeral, I was told my sales rep (who's name is Jimin) was away on vacation and was assigned a new sales person. The new sales rep informed me that the vehicle I wanted was no longer available in Canada and that Nissan was not taking anymore orders for those specific cars from Japan. They tried to upsell me on a different model and when I decided I didn't want it a couple other staff members there made me feel bad for not wanting to pay extra for that model. They insisted I was receiving a "deal" and was rude in their approach in such a way that I actually started crying; thinking I made a mistake not following my parent's advice to NOT buy a car while grieving. After all, they had my deposit and I was not in any condition to run away. After a lengthy and drawn out period of 1.2 weeks of back and forth negotiation, my initial sales rep (Jimin Lee) returned from his vacation and made things right. He was very attentive, followed up when he said he would, and delivered on every single promise he made verbally and written. I know he had many other customers, but he always made me feel like I was his only customer. He never once said "i'm busy" or "I don't know", If I had a question he couldn't answer, he would give me a reasonable time, do his research, and get back to me before the time he said he would. And that's what I consider to be customer service at it's finest. In the end, I still ended up getting a different model from Nissan, but I wouldn't have continued doing business with Avenue Nissan if it were not for the gentle kindness and courtesy of sales rep Jimin, and his Manager, Parsa. Frankly, I wouldn't make Avenue Nissan my first choice, but if they are the Nissan dealership closest to you (and if you are in the Uptown area, then most likely they are) I would highly recommend to ask to speak directly to (firstly) Jimin or Parsa. They are both honest, professional, reasonable and patient. If ether are not available, I would say make an appointment, go back another day, or take your business elsewhere. Unless you know you have a strong enough personality to deal with guilt trips, fake smiles, pressure and just outright being treated like you don't matter. I can't say much on other sales reps., because I want to be as fair in my review as possible, so I can only speak to the experience I've had; the good and the bad. Big up, and lots of love and respect to Jimin Lee & Parsa. I am so happy to be a part of the Nissan family and most likely will be making my next car Nissan as well. More

worst car dealership Avenue sold me damaged repainted car as a new. I don't feel safe driving it with my family, who knows what else is fixed, as paint is done very poorly Avenue sold me damaged repainted car as a new. I don't feel safe driving it with my family, who knows what else is fixed, as paint is done very poorly. Now they don't even return my call or email. More

Great customer service Great location. Armin Shiraz a very friendly and helpful sale's consultant. We're very happy that we end up getting our Rouge 2016 to this location in Great location. Armin Shiraz a very friendly and helpful sale's consultant. We're very happy that we end up getting our Rouge 2016 to this location instead of High park location. Thank you Armin! More

Not respecting or honoring contract agreements I signed a contract on December 12th, 2015 with Avenue Nissan to buy a new Nissan Rogue to be delivered within two weeks as they didn't have any in st I signed a contract on December 12th, 2015 with Avenue Nissan to buy a new Nissan Rogue to be delivered within two weeks as they didn't have any in stock. After many back and forth emails, they cancelled the agreement and returned the advance payment. From my experience with them, I believe got they are unreliable, don't honour contract agreements and just give fake smiles to attract customers with no intention to keep their commitments!!!! More

overly fake friendly and unable to solve any problems Took pathfinder in for common problem. They were unable to replicate so could not seem to solve it. I spoke to technician who had no idea what might b Took pathfinder in for common problem. They were unable to replicate so could not seem to solve it. I spoke to technician who had no idea what might be causing this (seemingly) common problem. Also drink holder had come out and I asked them to replace. They couldn't figure this out either. Also stood waiting in -20+ temps for the courtesy shuttle for 30 mins. All the while calling me ma'am and smiling. Cost for $130 for nothing. Will never go back! More

Great sales and service My experience in purchasing my car this week was quite enjoyable as I dealt with a professional and very knowledgeable salesman named San This dealers My experience in purchasing my car this week was quite enjoyable as I dealt with a professional and very knowledgeable salesman named San This dealership was excellent to deal with. From the time I entered the showroom to when I departed I was greeted by a very warm and friendly staff and never felt pressured to purchase a car or made to feel that I was wasting time. San was very obliging to answer my many questions. I have in the past bought many cars from dealerships and by far this experience was definitely the best I experienced. Thank you SAN and the rest of the staff at this dealership which was just taken over this past january in providing excellent service. More