AutoValue Hyundai Niagara Falls

Wrongly certified vehicle put lives in jeopardy. Left the dealership with a dead battery. While trying to resolve this minor problem with little success, about 24 hours later the front passenger whe Left the dealership with a dead battery. While trying to resolve this minor problem with little success, about 24 hours later the front passenger wheel locked up. I almost side swiped several cars and hate to think what would have happened had I been on the highway. Had the vehicle towed to my mechanic and he determined that the brake “carrier bolt was missing and another needed to be tightened resulting in the wheel seizing” at speed. Also concluded that the vehicle “should never have been certified” as it had a “broken motor mount” and “a bad right rear wheel bushing”. It took 4 days to reverse this sale and I was without transportation during that time. A Dealership is who you deal with. Ralph Scheuermann General Manager To be avoided Lacks people skills and does not know how to prioritize. One example. After chasing him for a day and a half I finally got hold of him on the phone just before noon of the second day. I suggested this unsafe vehicle situation was a serious problem and could I take 10 minutes of his time to go over it. He said he could only give me 4 minutes then or the next earliest time would be the following day at 11am. I again pointed out the seriousness and legal liabilities and said I could make myself available any time up to late evening. He then took about 15 minutes to reiterate he had no time for me then and he has a rule of not dealing with customers after business hours. Matt Samis Sales Manager To be avoided Too many negatives to list here but here’s a few. Won’t return calls - left 4 messages before he called back Could not or was not authorized to make a $200 decision Missed 2 firm commitments related to returning my money. The Service Department Clearly there was and still may be something very wrong there No one has told me why or how this happened or what actions, if any, to correct these acts of gross negligence are planned. The Dealership had an opportunity to fact check this review before I submitted it. More

dont go here We went in to finance a car a few weeks ago. It was a bit more of a process to get approved as we don't have good credit. The salesmen, specifically, We went in to finance a car a few weeks ago. It was a bit more of a process to get approved as we don't have good credit. The salesmen, specifically, Steve and David, were completely lying to us from the beginning. They would tell us something about the status of our approval and it would be a complete lie. They would lead us on for days saying it was almost ready. When it wasn't. They gave us a delivery date on a Saturday, and we almost came in to pick up the car with our THREE children. Luckily my husband went in to get it and of course NOTHING was done. They hadn't even sent off the approval to the bank. They had told us the day before that they did it. They also NEVER called us back. WE were always the ones to call them. So unreliable. They treated us poorly because we didn't have more money to spend. We ended up choosing to outright buy a car as our credit is not good enough, so we luckily found a car for around 10k and chose to buy it from them. Stupid choice. They said they would be fixing some stuff up on the car for us. Which took DAYS. They still lied to us about when they would be done and we had to keep calling them back to check and see when we could pick it up. They never called us. We bought the car and once we took it home there were MULTIPLE things wrong. Headlight out, brakes and steering squeaky, misaligned, there was a weird noise happening when we turned the car to the left or right. How the heck did they get this car safe-tied? We drove with THREE kids in it for a day. Then we took the car in and they said they would take a look at it. My husband went in to pick it up and Steve said there was NOTHING wrong with it and was very demeaning and condescending to my husband. He made it out as if he was lying. We both heard and saw these issues first hand, and for them to try and make us look like liars is SO not ok. And funny enough, after the car went in for, apparently, "no service". We drove the car and the noise was gone!!! These guys new they messed up and tried covering their tracks. SO sketchy. DO NOT trust these guys. Also.... our driver side window is broken... and on the mechanics report it said they fixed it before we bought it? So they just dont give a crap about anything now apparently and are just trying to make MONEY. Also, DAVID, you are the WORST salesman EVER. YOU NEED to go back to school and learn more before trying to do this job. OR maybe change careers... Steve... you're an xxxxxxx. Karma's a xxxxx! More