AutoPlanet Direct

🚨 **WARNING: BEWARE OF AUTOPLANET DEALERSHIP FRAUD** 🚨 I recently purchased a **2022 Hyundai Elantra** from **Autoplanet**, and my experience has been nothing short of a nightmare. The dealership assu I recently purchased a **2022 Hyundai Elantra** from **Autoplanet**, and my experience has been nothing short of a nightmare. The dealership assured me the vehicle was **fully serviced**, including transmission fluid change, engine oil change, and filter replacements. However, after a few months of driving, my car suddenly stopped due to a **transmission failure**. Upon getting multiple diagnostics from professional auto shops, I was informed that the **wrong transmission fluid** was used, causing severe damage. I provided these reports to the dealership, yet they refused to take responsibility. Instead, **they tried to make me trade the car or pay out of my own pocket for repairs**—a clear case of negligence and fraud. After wasting **countless hours and over 10 trips to the dealership**, I was forced to pay **$3,200+** for repairs. Even after they replaced the transmission, they initially installed the wrong type (push-to-start setup, which my car doesn’t have). After another long wait, they replaced it again, but the car still had **gear shifting issues** and drove terribly. It was obvious that **they hadn’t even test-driven the vehicle before delivering it back**. To make matters worse, when I inquired about a trade-in, they offered me a **shockingly low $12,500**, whereas multiple auto shops in the **GTA region valued my car at $15,000+**. They are clearly **taking advantage of customers** by undervaluing cars for their own profit. 🔴 **Major issues with Autoplanet:** - They **falsely claimed the car was fully serviced** when it wasn’t. - Used **wrong transmission fluid**, causing failure. - **Refused to take responsibility** and forced me to pay for repairs. - Provided **poor repair service**, delivering a car with ongoing issues. - **Tried to profit further** by lowballing my trade-in value. - Their **Carfax and service records are unreliable**—they repair cars but do not update Carfax, meaning you **can’t trust the service history**. I waited **over 15 days** for a proper resolution, but they only focused on **making more profit from their own mistakes**. **DO NOT trust this dealership.** They claim to be the **largest dealership in the country**, but their service is deceptive and unprofessional. **Always check Carfax and service records thoroughly before buying from them!** 🚫 **Save yourself the stress—stay away from Autoplanet!** 🚫 More

Found Renato very helpful and pleasant to work with. No hidden cost after agreement made as promised by Renato. Car was nicely detailed on pick up as Renato stated it would be. Overall experience was ex No hidden cost after agreement made as promised by Renato. Car was nicely detailed on pick up as Renato stated it would be. Overall experience was excellent. More

!!!Disappointed!!! Misleading!!! Auto planet worsted sold me car with red flag engine!!! Think twice !!! !!!!No fully car detailing prior to deliver the car to customer. !!!After 5 month engine seized me car with red flag engine!!! Think twice !!! !!!!No fully car detailing prior to deliver the car to customer. !!!After 5 month engine seized up not even car was driven 10000km since I purchased. They gave loner car after two days, however, the loner car also started to make noise and I had to return and request another one. When I go there they act like nothing happened. I wasted my time and money for Uber, tow truck, ect… !!!Battery was gone during the time they kept my car for engine swap and they said it happened bcoz i haven’t driven car enough to battery to be healthy (bullish*** right) They made me paid for new battery 🔋! At then again front wheel clicking sound came had to replace both front cv axle n joint. 2023 I have purchased my vehicle from this place. Before even one year passed not even i have driven the car 25000km all these happened. Up on purchasing they said car still got company warranty but the car manufacturer warranty was revoked due to lack of maintenance of the engine by previous owner. However, management never even come and talk if i want to change the vehicle or show some empathy not at all. Recently again I had checked engine sign n cost me 500 cad to fix it by them only they still charge me car diagnostic fee. even though i have been going through this much bcz this car not even car was driven 25000km What I believe is one thing! What goes around comes around one day for sure!!! More

Not trustworthy and unprofessional. They will ignore your requests. Lie to you about your loan amount. They'll add installations to your car right before delivery after saying it's dela They will ignore your requests. Lie to you about your loan amount. They'll add installations to your car right before delivery after saying it's delayed. They'll remove all guarantees from the website. Worry-free return policy will never apply to you. They'll make up a reason why and add it to your deal that you do not receive it. They ask for more than the website about for "holding" the vehicle which is supposed to be refundable but 3 months I'm still being told they're checking but then they never get back to you. They'll lie and say you spoke about things and add it without your knowledge to the finance deal. If you don't catch everything they do before it's signed good luck. They'll say they're warranty package is not optional but warranty company says that's untrue and they allow you to cancel it. If you say you didn't want autoplanets warranty they'll say it's too late. It's installed and removing it will void your warranty More

Misled twice about availability of an accident-free BMW X7, wasted trips, poor customer service response. X7, wasted trips, poor customer service response. More

The service was great by Nitesh the sales person and Hassan was very helpful. Also would like to add Prabhjeet was very good to deal with the financing. Hassan was very helpful. Also would like to add Prabhjeet was very good to deal with the financing. More

Financed a vehicle in September didn't receive it till October The finance manager Darvinder ILLEGALLY forged my initials and signature and I am now working with Docufraud at a 750.00 cost to verify sig October The finance manager Darvinder ILLEGALLY forged my initials and signature and I am now working with Docufraud at a 750.00 cost to verify signatures. Dealing with OMVIC as well over this. I would NOT use this dealership as they have committed illegal acts. I More

Very poor experience. You get pinballed between multiple employees. Arrived for 11am. Didn't get out until after 1pm. Be warned they will lowball your trade in. Not upset You get pinballed between multiple employees. Arrived for 11am. Didn't get out until after 1pm. Be warned they will lowball your trade in. Not upset that I didn't end up purchasing from them. The customer experience is just sub par. More

Horrible sales and after sales service. It took them over a month to deliver the car as they kept on saying that its being ready. On delivery i did not get the 2nd key which i was promised It took them over a month to deliver the car as they kept on saying that its being ready. On delivery i did not get the 2nd key which i was promised. After 5 months, i am still following up to get the key. The sales manager who promised no longer works there and everyone i speak to doesnt seem to care. Be very aware, after sale service pretty much non existent. Am surprised at these ratings, it seems the ratings here are all fake and made up. More

Worst ever customer service provided by Mr. Sudhakar (General Manager). They just deal with their clients until a sale is completed. They are least accountable post sales. I was promised a refe Sudhakar (General Manager). They just deal with their clients until a sale is completed. They are least accountable post sales. I was promised a referral cheque and its been already 3 months but there has been no response from their team yet. On top of this, they get super-rude and arrogant when you follow up. I would never recommend this dealership. More