AutoPlanet Direct

Misled twice about availability of an accident-free BMW X7, wasted trips, poor customer service response. X7, wasted trips, poor customer service response. More

The service was great by Nitesh the sales person and Hassan was very helpful. Also would like to add Prabhjeet was very good to deal with the financing. Hassan was very helpful. Also would like to add Prabhjeet was very good to deal with the financing. More

Financed a vehicle in September didn't receive it till October The finance manager Darvinder ILLEGALLY forged my initials and signature and I am now working with Docufraud at a 750.00 cost to verify sig October The finance manager Darvinder ILLEGALLY forged my initials and signature and I am now working with Docufraud at a 750.00 cost to verify signatures. Dealing with OMVIC as well over this. I would NOT use this dealership as they have committed illegal acts. I More

Very poor experience. You get pinballed between multiple employees. Arrived for 11am. Didn't get out until after 1pm. Be warned they will lowball your trade in. Not upset You get pinballed between multiple employees. Arrived for 11am. Didn't get out until after 1pm. Be warned they will lowball your trade in. Not upset that I didn't end up purchasing from them. The customer experience is just sub par. More

Horrible sales and after sales service. It took them over a month to deliver the car as they kept on saying that its being ready. On delivery i did not get the 2nd key which i was promised It took them over a month to deliver the car as they kept on saying that its being ready. On delivery i did not get the 2nd key which i was promised. After 5 months, i am still following up to get the key. The sales manager who promised no longer works there and everyone i speak to doesnt seem to care. Be very aware, after sale service pretty much non existent. Am surprised at these ratings, it seems the ratings here are all fake and made up. More

Worst ever customer service provided by Mr. Sudhakar (General Manager). They just deal with their clients until a sale is completed. They are least accountable post sales. I was promised a refe Sudhakar (General Manager). They just deal with their clients until a sale is completed. They are least accountable post sales. I was promised a referral cheque and its been already 3 months but there has been no response from their team yet. On top of this, they get super-rude and arrogant when you follow up. I would never recommend this dealership. More

My experience with the Auto Plant was negative when I bought a Volkswagen Jetta and discovered serious issues that they concealed. Regrettably, I cannot endorse this establishment as the staff behaved un bought a Volkswagen Jetta and discovered serious issues that they concealed. Regrettably, I cannot endorse this establishment as the staff behaved unprofessionally and were not trustworthy. More

I purchased a car in October 2022 and the speedometer is not working, took the car after 2 days and they checked it out. I'm getting the run around and they keep saying the parts are delayed. It's January not working, took the car after 2 days and they checked it out. I'm getting the run around and they keep saying the parts are delayed. It's January 2023 and nothing. Everything I call, the rep says someone will call be back. NO ONE CALLS. Don't buy anything from them. More

Bought a vehicle and it took 8 days to take delivery. Was promised all dents and dings would be taken out and it would be "like new". Showed up after a many hour trip to get there and wrong tires were on Was promised all dents and dings would be taken out and it would be "like new". Showed up after a many hour trip to get there and wrong tires were on it. They hadn't changed over ownership and promised repairs were NOT DONE. Then they say their 5 day/750km guarantee 'does not apply' to higher end vehicles??!!? Way too many employees wandering around this place to be an honest business. Very shady! What should have taken 8 hours ended up being a 14 hour day. Will not be returning for another vehicle. More

Hi I just want to say don't visit autoplanet if you are new and student in Canada and don't know about cars and this dealership. Firstly I see the car then confirm the signing payment also give money to th new and student in Canada and don't know about cars and this dealership. Firstly I see the car then confirm the signing payment also give money to them to lock the car for me and then next day they sell to other people reason they say bank didn't approve loan and then they trying 4 times at my credit card to approve , which is not even in my notice. Loan approve that day but they sold that car to other coustomer in one day don't know how.... I have 4 hit then I have to look for a new car then they said that the car is not approved without 10,000 down payment , but when we said to cancel thw deal then tgey approved it on 4,500$ The lady of my finance dealership they have a 7 years experience as she said I think she said that she had 7 year of experience but not of selling cars she has experience of Making people fool her name is prabh dhaliwal Also when we take the delivery of my car she was very rude with us . More