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Auto West BMW
Richmond, BC
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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153 Reviews of Auto West BMW
October 27, 2022
PJ is awesome, he helped me with my yearly car service. He made my experience great as he provided honest opinion on things in my service that needed to be completed and things that could wait. He was frie He made my experience great as he provided honest opinion on things in my service that needed to be completed and things that could wait. He was friendly and very attentive to all the individuals he was working with. More
by RN
Employees Worked With
PJ
October 25, 2022
Auto West has treated me very well over the years. They have worked well with me to keep my 2006 330i running so very well I still can't part with it. I hope my luck continues with my M240i They have worked well with me to keep my 2006 330i running so very well I still can't part with it. I hope my luck continues with my M240i More
by shandola
Employees Worked With
Thomson was very pleasant to work with, Jill Grant
October 04, 2022
BMW has always provided excellent service whenever I have brought my car in. They are very cooperative. Always arrange a car for me when needed or arrange a ride home. Staff are very congenial. Facilit brought my car in. They are very cooperative. Always arrange a car for me when needed or arrange a ride home. Staff are very congenial. Facility very pleasant. More
by skocher47
Employees Worked With
names not known. Manager at the BMW pre owned vehicle service facility
September 26, 2022
Very stressful process. There was poor communication with this sales representative and he seemed more aggressive to sell rather than eager to help me in my buying process. There was poor communication with this sales representative and he seemed more aggressive to sell rather than eager to help me in my buying process. My family has been buying new and used BMWs for more than 10 years now, and have always had great customer service experiences. But this experience was absolutely atrocious, and makes me question his competence in his role. There was a lack of communication, and nothing was ready when it was time to pick up the car. When I did receive the car (a week after the initial purchase), the sales rep could not find the key or matts, and the interior wasn’t properly detailed. The system was not factory set, and the previous owner’s information was still in the car. I will never be coming back here. More
by W
Employees Worked With
Harry Rizaie
August 15, 2022
Stood in the shop for 10 minutes, but no one came by. Asked the receptionist to see if she can get anyone to come and help us. We stood near the receptionist and saw her dose off and did nothing for 15 m Asked the receptionist to see if she can get anyone to come and help us. We stood near the receptionist and saw her dose off and did nothing for 15 minutes until we asked again which, she replied with "I'll look into it" and proceeds to do nothing again. Finally, a sales rep came and told us that we can only test drive vehicles once we paid the deposit. Yes, we would love to spend thousands of dollars on a car that we have never driven before. More
by John Shim III
Employees Worked With
Jill Grant
