Back

Auto West BMW

Richmond, BC

4.8
139 Reviews

10780 Cambie Road

Richmond, BC

V6X 1K8

Directions

By Type

139 Reviews of Auto West BMW

December 16, 2020

I customized and purchased a 2018 X3 M40i a couple of years ago and dealt with Jack Liu. The entire team was extremely professional and helpful in making my dream car a reality. Highly recommend the deal More

by tsedt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Liu
November 02, 2020

Very impressed with the level of customer service. The headlights on my 2011 335i were dipped too low and unable to adjust. Warranty company did not want to cover the replacement and my service advisor we More

by ShawnSep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
October 01, 2020

This dealership is by far the worst in Greater Vancouver area in terms of customer service. LEO YANG is the sales rep that I feel angry towards even up until today. When I first visited the store, I was gre More

by TLLLLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
LEO YANG
May 02, 2020

Simple and professional sales process I purchased a 2016 BMW X3 about two weeks ago, from Auto West BMW. The salesman with whom I dealt was Andrew Lau, and I found him to be professional a More

by Jeremy Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Lau
April 16, 2020

If you are looking for a BMW I advise you to go and see Jose and Lamb, with there experience you will learn a lot, they will try there best to give the best deals and will not waste your time, Lamb is the More

by Sunny
Recommend Dealer
Yes
Employees Worked With
Jill Grant
April 01, 2020

If you want to be treated Rudely, best place to go! Went to Auto West BMW Richmond looking to purchase a used BMW. Dealt with a decent salesperson but when trying to negotiate the price, the Pre-Owned S More

by disrespected customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lam Nguyen
July 07, 2019

Great customer service from Aaron! Aaron always goes to extra lengths to ensure my customer needs are met. Today he assessed some front end side-swiping damage from a car that hit me. H More

by Jeffs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Xin
April 15, 2019

Frustrated experiences after another issue popped up. They fix and break. Sales and service people talk nonsense and push the responsibilities to each other. They said they More

by Cecilia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service and sales teams
February 15, 2019

Bad experience I am not usually one to write a bad review but I feel I have to let others know my experience with this dealership. Back in Nov I bought a 2017 330i More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicky
December 09, 2018

Worst service and unprofessional time management The slow and unprofessional service by auto west was just unbelievable. The service department does not have any time management with their job. The c More

by Shinoy1117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department