Aurora Chrysler

Very satisfied customer From the beginning of baying Dodge Journey for my wife, Charles Mcleod was great help ,professional,frendly.Takes 20 minutes from test drive to seal t From the beginning of baying Dodge Journey for my wife, Charles Mcleod was great help ,professional,frendly.Takes 20 minutes from test drive to seal the deal.He answered all my questions.Price excellent.Great car.Atmosphere at dealership make us lake home. Thank You Charles! Bozena @ George Piatkowski .Acton ,On. More

Satisfied customer Purchased used Town & Country. Sales person was great! Help with everything including getting a new hood due to rust. Very satisfied with this deal Purchased used Town & Country. Sales person was great! Help with everything including getting a new hood due to rust. Very satisfied with this dealership. Thanks More

Sales people aren't what they used to be This dealership was awesome due to their sales staff Kenneth Rodrigues. I visited the dealership today and learned he had been let go. He was amazing This dealership was awesome due to their sales staff Kenneth Rodrigues. I visited the dealership today and learned he had been let go. He was amazing and was the reason I have recommended so many people to Aurora Chrysler. Wish Frank Chan kept this awesome sales staff. How could a general manager let him go? I'll be searching for the same customer service elsewhere. More

Pleasant to deal with Osama listened to my requirements for my triuck and delivered. Osama followed up after purchase and has offered to answer any future questions. Good j Osama listened to my requirements for my triuck and delivered. Osama followed up after purchase and has offered to answer any future questions. Good job. More

Purchasing a new pickup My experience at Aurora Chrysler was very pleasant and hassle free. No pressure at all. I came away with what I wanted and happy about my decision. My experience at Aurora Chrysler was very pleasant and hassle free. No pressure at all. I came away with what I wanted and happy about my decision. More

Excellent customer service Kwan knows cars. He always provides me with his professional advice. I and my family members all have great confidence on him when we buy new cars th Kwan knows cars. He always provides me with his professional advice. I and my family members all have great confidence on him when we buy new cars through him. More

Excellent professional honest service I have been buying vehicles from this dealership for over 13yrs Kwan is a very professional honest salesperson who gives good advise and goes above a I have been buying vehicles from this dealership for over 13yrs Kwan is a very professional honest salesperson who gives good advise and goes above and beyond to assist He is knowledgeable in all aspects with regards to the vehicle and financing I trust everything he says Makes me come back time and time again More

Go buy your Jeep, Ram or Chrysler somewhere else Went there looking for a new Wrangler, as soon as I got there I noticed that the showroom was very small (only 4 cars). I asked Peter if there were an Went there looking for a new Wrangler, as soon as I got there I noticed that the showroom was very small (only 4 cars). I asked Peter if there were any Wranglers I could take for a test drive and he hemmed and hawed why they had none. He wanted me to build it online , and he said if you've driven one jeep you have driven them all...Thanks anyways but I will take my business elsewhere. More

Does not stand behind their work I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at I took my Ram pickup to this dealer to have the Ignition switch replaced. They performed a recall on the tie rod ends of the vehicle at that time at no charge to me. When I got my vehicle back, the technician had neglected to do a front end alignment after the work and so the steering wheel was not strait. I had to take the vehicle back to them to have that condition corrected. Fast forward about 7000km later, I am in Alaska on a road trip, when I noticed that my two front tires have worn down to completely bald in just 2 months. Being a licensed mechanic myself, I quickly checked the alignment with a tape measure and verified that the alignment was not properly done, which is what caused the extreme and irregular tire wear. I had the tires replaced in Alaska, and immediately reached out to Aurora Chrysler to advise them of the situation, and to request that they cover the cost of the tires, and perform another alignment on my vehicle when I arrived home. I had to pester them for nearly 7 days before they responded, declining to cover any of my costs for damages. I sent another email with more questions about their decision and never got any response from them in writing only that I could come in and have a meeting. In that meeting the Dealership GM was going to “Goodwill” me some cash for my troubles (How can it be “goodwill”… it was their mistake????). He offered my 50% (he assumed my tires were already half worn out, so he “prorated” the price, they were 8 months old) of his cost on tires. That’s roughly $150 to cover my $550 bill in Alaska. What a slap in the face to an otherwise good customer, who has now come back to them with problems 3 times on the same repair. Very unimpressed by the professionalism (or lack thereof) at this dealership. I was treated very poorly by the GM during our meeting, who actually opened the meeting with these words: “I don’t want this to take long, so here’s my offer, take it or leave it.” They are a great place to go for repairs, as long as nothing goes wrong. If you have a problem with something they’ve done, they clearly do not stand behind their work. More