Audi West Island

Poor service on a 2018 Audi Q5 I am unhappy with my 2018 Audi Q5 and the dealer who sold me the car – Audi West Island in Montréal. After four months and 10,000 km, the car develope I am unhappy with my 2018 Audi Q5 and the dealer who sold me the car – Audi West Island in Montréal. After four months and 10,000 km, the car developed problems that Audi West Island could not solve, generated two towing situations, and left me without my car for 11 days. I bought a new car to avoid these kinds of problems and now think I would have been better keeping my 2014 BMW X3 for another year. After negotiating an attractive sales agreement for a new Q5 with Julia at Audi West Island, I took possession of the car in mid-September 2017. Together with her sales manager, Bedik, Julia delivered the goods. I was unable to complete an online evaluation of Julia because the deadline for completing the evaluation expired before I got to completing it. On a January 2018 evening, after a 30 second warning of a “drive system malfunction”, my Audi Q5 chugged to a halt. Early the next morning, I called Audi Care and the car was carried by the CAA on a flatbed truck to Audi West Island . While my car was in service, I was given the use of an Audi Allroad. In the afternoon of January 18th and again on the morning of January 21st, I called Audi West Island for news of the car, to no avail. My service advisor, Prince, was absent on the morning of January 21st and his colleague Eric failed to return my calls (and this was not the first time). So I was unable to travel to Ottawa as I do every week because the rental contract specified that the car could not be taken outside of Québec. After six days, my Q5 was returned to me on the morning of January 23rd. The problem was diagnosed as one of excess oil on four spark plugs. So Audi West Island moved up the 15,000 km service inspection to 10,000 km and left it at that. Audi West Island Service seemed to be convinced that I had added oil to the engine, which was not true… Despite a commitment to the contrary, the Q5 was returned unwashed… On January 24th, I made my trip to Ottawa. On arrival, after leaving highway 417, the engine began misfiring. I called Prince at Audi West Island and told him I would bring the Q5 back to him in the late afternoon and asked him to have a replacement car ready for me. On my return to Montréal in mid-afternoon, the Q5 started misfiring again and the message “drive system malfunction” reappeared. I managed to get as far as an exit ramp off highway 417, 20 km east of Ottawa, before the engine died. I called Audi Care, was reassured by an OPP patrolman who stopped to help, and again transported by a CAA flatbed truck to an Audi dealer. The CAA took the Q5 to Audi Ottawa on Montréal Road. After a 10 minute inspection of the motor, one of their mechanics said the problem was almost certainly a leak in the high pressure fuel pump. The fuel leak caused the oil level to rise and that is why there was excess oil in the engine, a potentially explosive situation! I was given a cheap replacement vehicle from Enterprise to take me back to Montréal. In Montréal, there was a message from Audi West Island in my telephone voice box saying that, as far as their service manager was concerned, excess oil in the engine was “not an urgent thing”, and not to come back to the dealership until the next morning… Four and a half days later, I got the Q5 back from Audi Ottawa with a new fuel pump, spark plugs, oil and filter change, a draining of the gas tank, a car wash, etc. – not without wondering when the next brick was going to fall from the roof… Audi Ottawa sent me a survey concerning the quality of the work done; Audi West Island did not… More

Next level service at Audi DDO I can’t say enough about the servicing at Audi DDO. Everything is super professional and everyone is incredibly courteous and polite, well done!!! Fr I can’t say enough about the servicing at Audi DDO. Everything is super professional and everyone is incredibly courteous and polite, well done!!! François and Eric were fantastic to work with and makes the whole experience of bringing your car in easy as possible. Makes me only want to stay with the Audi brand More

Excellent service Great welcome by my consultant and great follow up by him over the phone. I would greatly recommend working with Eric at Audi west island Great welcome by my consultant and great follow up by him over the phone. I would greatly recommend working with Eric at Audi west island More

Courteous and quick service. A+++ Any time i bring my Audi in for servicing or repair, I've always gotten excellent service, from the knowledgeable staff and the flexible appointment t Any time i bring my Audi in for servicing or repair, I've always gotten excellent service, from the knowledgeable staff and the flexible appointment times with a courtesy car. I've always been a satisfied Audi owner and will continue will continue for years to come More

Very comfy Treated like a gentleman from the minute I dropped my car till I left. Received a call informing me that the is ready as soon as it was. Staff ver Treated like a gentleman from the minute I dropped my car till I left. Received a call informing me that the is ready as soon as it was. Staff very respectful Girls at the reception were very courteous. That’s how all car dealers should be. More

Excellent service Too expensive but great service. My service guy went above and beyond the required level of help and friendliness. I am always pleased with the way I Too expensive but great service. My service guy went above and beyond the required level of help and friendliness. I am always pleased with the way I’m treated. A car wash is an added bonus. More

maintenance Good service, on time and on presented budget. Very good knowledge of car and service required. Car was also washed ns still met timeline announced Good service, on time and on presented budget. Very good knowledge of car and service required. Car was also washed ns still met timeline announced More

great Great great service. Prompt and attentive. Responded to my request quickly and professional manner. Would go back for any problem. Always nice greetin Great great service. Prompt and attentive. Responded to my request quickly and professional manner. Would go back for any problem. Always nice greeting and accommodation. More

We always have excellent service The service is excellent, always asking if everything is good. Attentive to our needs. They deliver on what they promise. When you call the response i The service is excellent, always asking if everything is good. Attentive to our needs. They deliver on what they promise. When you call the response is immediate, if not possible, very shortly after. Overall we are very happy there. Thank you. More

certified pre owned I bought an Audi s4 2013 with a extended warranty. Guys are great! Andre Menard was very helpful. I recommend them! I had a small issue and it was res I bought an Audi s4 2013 with a extended warranty. Guys are great! Andre Menard was very helpful. I recommend them! I had a small issue and it was resolved very quickly! Great job guys! More