Audi Uptown

I was looking for a dealer with physical availability so I could get a new car within weeks. I searched the inventory of Audi dealers in Toronto and found these guys seemed to have some cars in stock. So I I could get a new car within weeks. I searched the inventory of Audi dealers in Toronto and found these guys seemed to have some cars in stock. So I tried contacting them. The next day a salesperson (Shuda Ling) contacted me and said they had three cars close to my chosen model and trim in stock. I drove all the way to this dealership rather than the ones in my area to get the car they had available. Out of the two remaining in-stock cars there was one that Shuda told me I would get it with a week so I made some trim sacrificed and ordered that. Since he was sure the car was in a port and arriving next week I gave away my car the following week. But then they called me and said the car was delayed. Week and after I was told the car was delayed. So I contacted the owner who hooked me up with the manager David Yip - who didn't take much responsibility. What's worse the salesperson denied everything he told me (He had told me he was threatened to be fired if I didn't delete a bad Google review I had left them)... Over one month later and after checking every week, I still don't have the car I ordered. They're not even giving me a loaner car to drive as every other dealer would. This is my fifth car and I never had an experience even close to this. There were delays three of the five times but never this long. What really hurts is that ALL the other dealers were responsible and helped out, gave me a loaner or tried to get the car faster. These people are so irresponsible it's actually offensive. More

Negotiated with William Pat based on friend's referral. It turned out to be a rather bizarre experience. This salesperson behaved like a child in handling customer: He lied to me about the progress of the It turned out to be a rather bizarre experience. This salesperson behaved like a child in handling customer: He lied to me about the progress of the deal. He then lied to the general manager (who was delegated by the dealer principal to resolve) about what happened after I made a complain. And worst of all, the management took his side regardless. I ended up going somewhere else to purchase my Audi. More

They go out of their way to make the experience easy and fair. Their sales staff is amazing. Especially Stephen Yeun fair. Their sales staff is amazing. Especially Stephen Yeun More

The service was poor. Michael was outright rude and unhelpful. I decided to try another Audi dealership. Pathetic experience. I would not recommend him. unhelpful. I decided to try another Audi dealership. Pathetic experience. I would not recommend him. More

I found good suv in Audi uptown.Queenie is the best sales person, and she explained all the details about the car . person, and she explained all the details about the car . More

After reaching out to Audi uptown, à sales rep quickly responded and was very helpful, despite rhe fact that I was not shopping locally. Audi Uptown desrves its excellen reputation for service excellence responded and was very helpful, despite rhe fact that I was not shopping locally. Audi Uptown desrves its excellen reputation for service excellence More

I was heartbroken when my new vehicle was scratched. I walked into the service department and was met immediately by Michael Fong. Despite it being a long weekend and despite others waiting in the servic walked into the service department and was met immediately by Michael Fong. Despite it being a long weekend and despite others waiting in the service area, he came out to look at my vehicle and returned minutes later with a compound that fixed the issue! I cannot express my gratitude enough and if I could give him more than 5 stars, I would. Courteous and professional and the reason I will be returning to have all of my service needs at Audi Uptown. Thanks again Michael! More

It has been a great pleasure dealing with Lou for 9 years!! He is trustworthy, fair, kind, humble and professional with great and consistent communication skills. E.B. years!! He is trustworthy, fair, kind, humble and professional with great and consistent communication skills. E.B. More