Audi Royal Oak

Excellent experience Probably the easiest and most pleasant new car purchase I have experienced. Dave was excellent, very professional and actually convinced me to buy a s Probably the easiest and most pleasant new car purchase I have experienced. Dave was excellent, very professional and actually convinced me to buy a slightly lower model that better suited my needs. Discussion was open, honest and enjoyable. Very impressed with my new Q5. Looking forward to many years of quality driving. More

Ordered 2020 Q3 I have been dealing with Malcolm and Alex, both have been outstanding. Went for test drive with Cory, very knowledgeable about Q3. Even though I was o I have been dealing with Malcolm and Alex, both have been outstanding. Went for test drive with Cory, very knowledgeable about Q3. Even though I was offered the 2019 for test drive on my own, I would recommend going with either Malcolm or Cory has there are so many new features. So far I am extremely happy with my experience at Royal Oak More

Salesmanship Salesman Malcolm Mcgann never pressured me with upselling type approach or those little side comments like “we have 3 other people waiting in the wing Salesman Malcolm Mcgann never pressured me with upselling type approach or those little side comments like “we have 3 other people waiting in the wings to make a deal .....” He worked to get me a deal that I felt was fair Besides buying a car at his dealership I will bring it back for service and work etc More

Bad service experience after being loyal customer for 5 year I came to this auto shop specifically because of the Audi brand, but I was incredibly disappointed in the service. I was having problems with my Audi I came to this auto shop specifically because of the Audi brand, but I was incredibly disappointed in the service. I was having problems with my Audi 4 low oil pressure. To solve the issue they recommended cleaning the engine. They cleaned the engine but charged me 6-hour work $2600 without showing their hourly rate on the invoice. After this expensive cleanup, the next day the low oil pressure sign came back. I took the car back to them but their response was very passive and slow, after 7 days of waiting they recommended to have another 14 hr work estimated to cost $6500. I was expecting really friendly service, fair pricing, someone to clearly explain the problems with my car to me and to drive away with the car fixed. Unfortunately, I experienced none of these things. It was really frustrating to be treated this way. With all their electronics loaded types of equipment could"t configure out why their expensive repair didn’t fix the problem. Instead, they told me over and over that there is no guarantee on fixing low oil pressure. The car was in their shop for 7 days waiting for diagnose result and still not sure if it can be fixed. I was tired of waiting and asked if I sale the car how much they can pay me for my Audi 4 2013 with 98,000K I sell the car. The sales manager said $500.00, which even cant cover the new tires cost I put n the car. After I got my car back that bumper was damaged at their shop. They denied arguing that the damage was done before the car came into the dealer. Its totally bad service. More

CPO Purchase - Rim Repairs I purchased an S7 in March and the dealer added a set of summer wheels with the transaction. Upon un-bagging them I noticed a lot of curb rash on eve I purchased an S7 in March and the dealer added a set of summer wheels with the transaction. Upon un-bagging them I noticed a lot of curb rash on every wheel and contacted Cory Watson immediately, as this was not as described. Realizing that they could have elected to take the stance of "as is, where is" I was pleasantly surprised when they chose to repair the rims, at their cost. Cory loaned me a vehicle and did the drop off and pickup at my downtown office. Yes, it was pre-owned, but this action turned this purchasing experience into an excellent experience and I would recommend this dealership. Cory was instrumental and, as a result of this experience I will now look at Royal Oak for my next purchase. More

My almost New SQ5. Andy introduced me to Eric’s demo ride. I waited almost patiently until Eric HAD to give it up. I picked it up the end of January and have enjoyed it Andy introduced me to Eric’s demo ride. I waited almost patiently until Eric HAD to give it up. I picked it up the end of January and have enjoyed it ever since. Andy was the perfect representative for me, no pressure, no xxxxxx waste, we talk and he delivered the deal I wanted. I got a great ride that suits my needs going forward. Scott Baker has always served me well with excellent advice, the latest being go talk to Andy , he may find you what you want. Of note: Scott and Andy always know why something is the way it is. That’s the way Audi designed it LOL All in All the best Two vehicles I have driven and owned. S4 and my new SQ5 More