Audi Richmond

Carl was extremely helpful throughout our car buying process. He answered all our questions, made everything easy, and ensured we got the best deal. Highly recommend working with him! process. He answered all our questions, made everything easy, and ensured we got the best deal. Highly recommend working with him! More

Our sales person Hamish was excellent to deal with. Very knowledgeable , helpful and made the entire experience effortless. Very knowledgeable , helpful and made the entire experience effortless. More

Very helpful and professional as before. This is my second time purchasing a car here. This is my second time purchasing a car here. More

the service is great , professionally and friendly. All the purchase experience is excellent. Thank you.. All the purchase experience is excellent. Thank you.. More

Excellent service, staffs are super helpful. We had a good experience. If information of Lease Excess Wear Waiver was provided at an earlier stage, it would be perfect. We had a good experience. If information of Lease Excess Wear Waiver was provided at an earlier stage, it would be perfect. More

Dealing with Carl was excellent. You should think about removing the 15 word minimum. Thanks. You should think about removing the 15 word minimum. Thanks. More

I had a very disappointing experience at Audi Richmond while picking up my car. Financial Advisor Ashley was extremely unprofessional and made me feel discriminated against. She insisted on adding nearly while picking up my car. Financial Advisor Ashley was extremely unprofessional and made me feel discriminated against. She insisted on adding nearly $10,000 in extras to the car’s price without my consent, and when I asked to remove them, she repeatedly emphasized that my income was too low. Her facial expressions were unpleasant, and she even seemed angry when I insisted on removing the extras. My friend also expressed that we did not want the extras, and Ashley responded assertively. Additionally, she asked us to wait in the lobby while she redid the paperwork. This entire experience was deeply offensive and unprofessional. I hope Audi Richmond addresses this issue promptly. More

I was so close to giving a 5-star rating, but the only thing that put me off was when they were helping us set up the myAudi account and app. There wasn't much explanation about how this account would imp thing that put me off was when they were helping us set up the myAudi account and app. There wasn't much explanation about how this account would impact the rest of the experience. I'm a bit of a tech nerd, so after the account was set up, I was disappointed by how it affected my experience with using the MMI. The new car is shared between my husband and me, so having a clear profile in the car for our settings and personalization is a guilty pleasure. It would have been better to have a deeper understanding of this account, rather than simply accepting the terms, entering the password, clicking "next" on the screen, and being done. On the other hand, the demonstration and purchasing process were incredible! Thanks to David, Tony, and Anna for their honest and efficient communication. More

My experience at Audi Richmond was amazing. Jerry Guo was very knowledgeable about the car that I was buying, and everything went very smoothly. Would highly recommend. Jerry Guo was very knowledgeable about the car that I was buying, and everything went very smoothly. Would highly recommend. More

The entire team at the dealership was very friendly, cooperative and understanding of my needs and desires, a job very well done. I'm very pleased with the entire process starting from sales to back off cooperative and understanding of my needs and desires, a job very well done. I'm very pleased with the entire process starting from sales to back office. More