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Audi Oakville
Oakville, ON
125 Reviews
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125 Reviews of Audi Oakville
June 19, 2025
I recently purchased a pre-owned Mercedes-Benz GLE 63S from Audi Oakville and, unfortunately, my experience has been deeply disappointing due to serious safety concerns and poor post-sale support. During from Audi Oakville and, unfortunately, my experience has been deeply disappointing due to serious safety concerns and poor post-sale support. During my initial test drive, I asked the salesperson whether the brakes would be addressed as part of the certification. My question was not directly answered. When I returned a week later to pick up the vehicle, I asked again and received another vague response, being told that "service and sales work independently" and that any required work would have already been completed. Still, I received no clear confirmation about the brakes. Shortly after taking delivery, I had the vehicle independently inspected by my trusted mechanic in Barrie. He found severe corrosion on the brake rotors, describing them as among the worst he had ever seen. He explained that the condition of the brakes should have rendered the vehicle unfit for certification. He also identified leaks in both the coolant and oil lines. I took photographs of the issues and obtained a detailed inspection report. I immediately contacted Audi Oakville and spoke to Sales Manager Shaun Gulley. Unfortunately, he was dismissive and passive-aggressive. Despite having photos and documentation, he insisted that the vehicle be brought to Oakville for their own inspection. I complied and drove nearly two hours for the appointment. When I arrived for the scheduled inspection, no one at the dealership was aware of my visit, and I was initially told by service staff that they do not service non-Audi vehicles. Shaun was not present and had failed to inform his team. Eventually, Service Manager Mike Corbett took the vehicle in, but his approach felt confrontational, asking me to point out the issues as if to test my credibility. Despite having all necessary documentation, I was made to feel as though I had to prove the issues myself. Thankfully, a service technician named Tivador stepped in and provided a much-needed sense of professionalism and integrity. He examined the photos and vehicle and confirmed that the brakes were severely corroded and should never have passed a safety inspection. He was the only person who apologized sincerely and assured me that he would do his best to make things right. Eventually, I was offered the option to have repairs done either at Mercedes-Benz Barrie or return again to Oakville. Given the circumstances, this felt unnecessary—especially considering I had already provided ample evidence. Ultimately, I spent over three hours at the dealership and was sent home in a rental vehicle because the brake calipers were seized and parts were not immediately available. While the front brakes were eventually addressed, the rear brakes (which are also near the end of their lifespan) and the coolant/oil leaks were not. This is deeply concerning, especially given that the vehicle was sold to me as "certified." In summary, my experience with Audi Oakville has been extremely frustrating. Selling a vehicle in this condition is unacceptable, and the lack of accountability from management only made matters worse. I cannot recommend purchasing a vehicle from this dealership without conducting an independent inspection first. The only positive aspect of this entire process was the honesty and professionalism shown by Tivador—his integrity stood out in an otherwise troubling situation. More
by Jayden
Employees Worked With
Shaun Gulley, Mike Corbett, Insocial Account
February 20, 2025
Bought a Q5 here last 2018 And It was Great but then few months later the Oil consumption starts to kick in and no one ever inform me back then. Been buying oil like crazy every week to fill because it drai months later the Oil consumption starts to kick in and no one ever inform me back then. Been buying oil like crazy every week to fill because it drained quickly. i thought its normal but i was wrong they know about it along time but just trying to hide the issue. not good at all. More
by GeraldP
Employees Worked With
Andrew, Insocial Account
January 24, 2025
I would give a 0 if I could. Do not shop or service your vehicle here! I just paid $15k for an engine replacement - over & above warranty. Oakville did a piston repair whi Do not shop or service your vehicle here! I just paid $15k for an engine replacement - over & above warranty. Oakville did a piston repair which catastrophically failed ruining the engine. They refused to entertain the idea that the vehicle wasn’t right. REFUSED to take accountability. REFUSED to pay difference that warranty wouldn’t pay because Audi Oakville had paid piston repair. DO NOT SPEND YOUR TIME OR MONEY HERE!!!!! More
by Jody
Employees Worked With
Insocial Account
November 01, 2024
Brought my S6 in with a warning light issue. Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so you can be assured you are getting the right answer. If you have had a bad service experience and are looking for a new dealer you need to check out Audi Oakville. More
by dmacseven
Employees Worked With
Insocial Account
October 25, 2024
Came in with a software glitch for my audi A5 today and was helped by service person Ethan Bailey. Ethan did a superb job diagnosing the problem and fixing the issue right there on the spot. Overall I am v was helped by service person Ethan Bailey. Ethan did a superb job diagnosing the problem and fixing the issue right there on the spot. Overall I am very pleased with the result and his attitude and enthusiasm to solve my problem. More
by da
Employees Worked With
Ethan Bailey
October 01, 2024
I leased a Q8 a couple weeks ago through Cedric. Made everything very easy and was super helpful. Would definitely recommend going through him if you’re in the market for a new car. Very knowledgeab Made everything very easy and was super helpful. Would definitely recommend going through him if you’re in the market for a new car. Very knowledgeable More
by scottjblilley
Employees Worked With
Cedric
July 11, 2024
Car Service Audit Oakville cannot be trusted. Against my better judgment, I took my car in. They tried to gouge me into getting service that was not required. Hopefully this message gets out. Against my better judgment, I took my car in. They tried to gouge me into getting service that was not required. Hopefully this message gets out. Audi Canada needs to oversee the service levels of its dealers. More
by dougfromtoronto
Employees Worked With
Insocial Account
April 19, 2024
Don’t be fooled by Google Reviews. And don’t be fooled by fake promises. The sales persons will fool you and they do it as a team backed up by the mortgage department and the sales dep And don’t be fooled by fake promises. The sales persons will fool you and they do it as a team backed up by the mortgage department and the sales department. Don’t sign ANYTHING that you’re not ready to pay for even if they tell you ITS A PROMISE. More
by Hina
Employees Worked With
Insocial Account
