Audi Oakville

Dont want to waste my time explaining reason you will all know eventually. I can already see 2.5 rating I dont see it coming up. know eventually. I can already see 2.5 rating I dont see it coming up. More

Audi Oakville was an excellent choice when I got my vehicle. Audi Brand Specialist Reggie Duque was very helpful, accommodating and so professional when dealing with clients. I was satisfied with what vehicle. Audi Brand Specialist Reggie Duque was very helpful, accommodating and so professional when dealing with clients. I was satisfied with what I got. More

Consistent with the theme "Great purchasing experience, horrendous service". This is our second car from this dealership, and never again. I will spare the several stories I have with my previous 2015 horrendous service". This is our second car from this dealership, and never again. I will spare the several stories I have with my previous 2015 Audi S4. Now the latest is the last straw. There's a burning smell inside the cabin of our 2022 Q5. Every time I stop the car, whether it's a short or a long drive, fumes emanate from under the hood. I can't visually find any leaks or melting plastic/rubber. I was out of province and concerned I wouldn't make it back safely. "I'm glad it's under warranty" I thought. I tried booking a service online ahead, but the "system" had issues with SMS. I called the dealership to book with them directly, only to be advised they are booking a month out. I mentioned that wouldn't work, as it's an emergency safety concern. I was advised I could drop it off, but it could be days before it's looked after. I said, I was ok with that as long as I am provided a loaner car, since our family only has one car. I was told there are none and that those are available with appointments that are booked in advance. When I said I couldn't wait that long for the safety of my family, I was advised that dealerships in Toronto and Markham have earlier availability. I appreciate the effort to find a "solution", but this is absolutely absurd. I wish I could drop the car at a certified independent mechanic and just have Audi Canada cover the bill. So, consistent with other reviews on this page, I would say buyer beware. More

I had a very positive experience with Audi Oakville. My self and my wife went with an appointment last week for a use vehicle. Vehicle price was fair. Our sales specialist was Victor Jubran. He has ex My self and my wife went with an appointment last week for a use vehicle. Vehicle price was fair. Our sales specialist was Victor Jubran. He has explained us what everything in detail. No pushy sales ,no false commitments which i have faced at other dealerships more than once. Honestly i was very skeptical before buying the vehicle due to my bad experience with other 2 dealerships. Very transparent ,Finance and Cash price was the same. Delivered the vehicle on promised date. I would recommend anyone to this AUDI OAKVILLE without any hesitation. More

Great working with Reggie! Normally sales people are pushy and awkward but Reggie was totally relaxed and easy to talk to. Normally sales people are pushy and awkward but Reggie was totally relaxed and easy to talk to. More

I met with Reggie at the dealership. He is very knowledgeable and his customer service exceeded my expectations. He is very knowledgeable and his customer service exceeded my expectations. More

So full disclosure, my wife and I had actually lost a lot of faith in this dealership after an initial superb experience back in 2019 when leasing our first Q7 with them....that experience was a breeze. F of faith in this dealership after an initial superb experience back in 2019 when leasing our first Q7 with them....that experience was a breeze. Fast-forward 4 years to when the lease is up and we faced many issue - to cut a very long story short we'd tried to order a new Q7 on two separate occasions and were met with problems and quite frankly didn't feel we had the right level of engagement or attention with who we were dealing with. All of that changed when we met Kyrylo Haas in the sales department - this gentleman single-handedly won us over and being a good salesperson is hard enough but here he was dealing with frustrated customers from the outset and dealt with it superbly. At every step of the process he explained things very clearly and honestly and ended up getting us into a Q8 which we absolutely love. So my advice is this...not all salespeople are created equal...don't lost faith if you have one bad experience, ask to work with someone else and see if it changes. Kyrylo was fantastic for us and I can't recommend his services highly enough! More

14 years of great service, then this year … . 4 services in total on 2 separate cars, 2 poor jobs. Can’t trust them anymore to do a proper job the first time, or not cause other issues that did 4 services in total on 2 separate cars, 2 poor jobs. Can’t trust them anymore to do a proper job the first time, or not cause other issues that did not exist before and blame everything else but… 1) routine oil change. Not so routine when it leaks 1 week later. In shop for 2 days then to figure out gasket got kinked. What car mechanic cannot cleanly change oils without cause several trips, and few days without the car? 2) steering key ignition broke, cannot turn key to start the car, stranded me at the mall. Towed to dealer to fix. Part took 4 weeks and finally fixed. Picked up car and on the way home noticed new red flashing on the display under drive letters, as well as burshing noise when turning, and car hood felt jammed. Service advisor tried to dismiss/lie the light.. ‘is just a service warning’, the hood latch is old and dirty, and then forcefully and quickly yanks the steering wheel side to side and says he heard no noise. Car was in great shape always serviced at that dealer for 15 years. After I loudly insisted nothing is as before, had a tech look at it overnight. Turns out the clockspring in steering is bad, but of course not their fault from dismantling the steering to fix the key way ignition cylinder… separate issue just went bad. The red flashing is some gear shift position sensors, again not their fault for throwing it in neutral to move the car from their back parking, but was damaged because tow truck guy popped leather gear shift cover to look for a switch. Hood latch you guessed it, not their fault, car is just old and dirty, $1400 ignition cylinder repair, but quoted another $3400 to get the car back to the shape it was before getting stranded at the mall. More

My husband and I arranged an 8:00 a. m. appointment for the 30,000 km/2 year service. I arrived at 7:50 a.m. The Service Representative applied a lot of pressure to me to buy their serv m. appointment for the 30,000 km/2 year service. I arrived at 7:50 a.m. The Service Representative applied a lot of pressure to me to buy their service plan, which I declined. I was told that I could not wait for the service to be finished. I was assured that the vehicle would be ready by noon. I took the shuttle service home. Despite my contacting the Service Representative about the vehicle being ready, it was not ready until 1:30 p.m. I told the Service Representative that my husband would be ready for the shuttle service. When my husband got into the vehicle, he was cross-examined about who he was and why he was there. My husband's name is on the ownership papers and there was absolutely no need for establishing our marital details, especially as I had advised the Service Representative that he would be picked up by the shuttle service. I am glad that we didn't purchase the service plan. My husband wanted to speak very briefly with the General Manager when he picked up the vehicle, but was not given the opportunity. More

ON GOING HEADACHE EXPERIENCE. It’s been less than TWO months since I have purchased a CPO vehicle from Audi Oakville. There is part missing from inside the vehicle, which th It’s been less than TWO months since I have purchased a CPO vehicle from Audi Oakville. There is part missing from inside the vehicle, which they still do not have the part for and the coolant sensor had popped up on the screen. I have been also noticing a sweet burning smell whenever I turn on the AC. Brought my vehicle to another Audi dealership today to diagnose these ISSUES. 1. Coolant was DANGEROUSLY low, way below the minimum line. Obviously upon delivery of my vehicle, the coolant was never topped up during their ‘300+ Inspection’ like the sales person said they would do. 2. The sweet burning smell? Carbon Filter was CLOGGED and it is NOT recommended I continue using my AC due to the quality of the air. This should have been fixed during their ‘300+ Inspection’. Thank you Audi Oakville…what have I been breathing in the last two months from my AC? Paid $180 to get these issues checked out which should have been taken care of in the first place. Absolutely ridiculous. More