Audi Oakville

Car Service Audit Oakville cannot be trusted. Against my better judgment, I took my car in. They tried to gouge me into getting service that was not required. Hopefully this message gets out. Against my better judgment, I took my car in. They tried to gouge me into getting service that was not required. Hopefully this message gets out. Audi Canada needs to oversee the service levels of its dealers. More

Don’t be fooled by Google Reviews. And don’t be fooled by fake promises. The sales persons will fool you and they do it as a team backed up by the mortgage department and the sales dep And don’t be fooled by fake promises. The sales persons will fool you and they do it as a team backed up by the mortgage department and the sales department. Don’t sign ANYTHING that you’re not ready to pay for even if they tell you ITS A PROMISE. More

Terrible. Don’t be fooled by all the fake reviews that say good things about their sales people and have a 5 star review. They’re a car salesman at the end of Don’t be fooled by all the fake reviews that say good things about their sales people and have a 5 star review. They’re a car salesman at the end of the day. “Audi brand specialist” Ha. All fake. More

Dont want to waste my time explaining reason you will all know eventually. I can already see 2.5 rating I dont see it coming up. know eventually. I can already see 2.5 rating I dont see it coming up. More

Audi Oakville was an excellent choice when I got my vehicle. Audi Brand Specialist Reggie Duque was very helpful, accommodating and so professional when dealing with clients. I was satisfied with what vehicle. Audi Brand Specialist Reggie Duque was very helpful, accommodating and so professional when dealing with clients. I was satisfied with what I got. More

Consistent with the theme "Great purchasing experience, horrendous service". This is our second car from this dealership, and never again. I will spare the several stories I have with my previous 2015 horrendous service". This is our second car from this dealership, and never again. I will spare the several stories I have with my previous 2015 Audi S4. Now the latest is the last straw. There's a burning smell inside the cabin of our 2022 Q5. Every time I stop the car, whether it's a short or a long drive, fumes emanate from under the hood. I can't visually find any leaks or melting plastic/rubber. I was out of province and concerned I wouldn't make it back safely. "I'm glad it's under warranty" I thought. I tried booking a service online ahead, but the "system" had issues with SMS. I called the dealership to book with them directly, only to be advised they are booking a month out. I mentioned that wouldn't work, as it's an emergency safety concern. I was advised I could drop it off, but it could be days before it's looked after. I said, I was ok with that as long as I am provided a loaner car, since our family only has one car. I was told there are none and that those are available with appointments that are booked in advance. When I said I couldn't wait that long for the safety of my family, I was advised that dealerships in Toronto and Markham have earlier availability. I appreciate the effort to find a "solution", but this is absolutely absurd. I wish I could drop the car at a certified independent mechanic and just have Audi Canada cover the bill. So, consistent with other reviews on this page, I would say buyer beware. More

I had a very positive experience with Audi Oakville. My self and my wife went with an appointment last week for a use vehicle. Vehicle price was fair. Our sales specialist was Victor Jubran. He has ex My self and my wife went with an appointment last week for a use vehicle. Vehicle price was fair. Our sales specialist was Victor Jubran. He has explained us what everything in detail. No pushy sales ,no false commitments which i have faced at other dealerships more than once. Honestly i was very skeptical before buying the vehicle due to my bad experience with other 2 dealerships. Very transparent ,Finance and Cash price was the same. Delivered the vehicle on promised date. I would recommend anyone to this AUDI OAKVILLE without any hesitation. More

Great working with Reggie! Normally sales people are pushy and awkward but Reggie was totally relaxed and easy to talk to. Normally sales people are pushy and awkward but Reggie was totally relaxed and easy to talk to. More

I met with Reggie at the dealership. He is very knowledgeable and his customer service exceeded my expectations. He is very knowledgeable and his customer service exceeded my expectations. More

So full disclosure, my wife and I had actually lost a lot of faith in this dealership after an initial superb experience back in 2019 when leasing our first Q7 with them....that experience was a breeze. F of faith in this dealership after an initial superb experience back in 2019 when leasing our first Q7 with them....that experience was a breeze. Fast-forward 4 years to when the lease is up and we faced many issue - to cut a very long story short we'd tried to order a new Q7 on two separate occasions and were met with problems and quite frankly didn't feel we had the right level of engagement or attention with who we were dealing with. All of that changed when we met Kyrylo Haas in the sales department - this gentleman single-handedly won us over and being a good salesperson is hard enough but here he was dealing with frustrated customers from the outset and dealt with it superbly. At every step of the process he explained things very clearly and honestly and ended up getting us into a Q8 which we absolutely love. So my advice is this...not all salespeople are created equal...don't lost faith if you have one bad experience, ask to work with someone else and see if it changes. Kyrylo was fantastic for us and I can't recommend his services highly enough! More