Audi Kitchener-Waterloo

Very impressed Best experience I've received. Ben was always available and replied to communications (even latenights). He went above and beyond to find the right ca Best experience I've received. Ben was always available and replied to communications (even latenights). He went above and beyond to find the right car. More

Don't buy a car from anyone else - ever:) I've bought more than a few new cars and have never experienced the kind of personalized, friendly, dedicated service that Ben delivers to Audi buyers I've bought more than a few new cars and have never experienced the kind of personalized, friendly, dedicated service that Ben delivers to Audi buyers at KW Audi. I'd try to steal him away for my companies, but, that just wouldn't be fair to the next 5 folks looking to buy an Audi in KW. A huge shout - out to Rashid who makes the delivery day of your new purchase seamless, and to Steve (service manager) who listened to my worries about the new car set-up and made them go away with a seamless additional service tech test drive. Thank-you - Audi KW is a first class dealership and Ben and team provided an awesome new car sales experience. More

Amazing service at a beautiful location! I love my new Audi and I couldn't be more pleased with the exceptional customer service I received from Jeremiah! Everything from start to finish went I love my new Audi and I couldn't be more pleased with the exceptional customer service I received from Jeremiah! Everything from start to finish went so incredibly smoothly and quickly, it could not have been a better experience! I am actually looking forward to working with Jeremiah again and the rest of the team at Audi KW!! More

Another purchase from Audi Kitchener-Waterloo This is our third purchase from Audi K-W and we plan on returning when it's time. I can't think of any aspect of our research, build or purchased that This is our third purchase from Audi K-W and we plan on returning when it's time. I can't think of any aspect of our research, build or purchased that did not meet out expectations. Ben Hoang knows the product and features as he helps us navigate through options. He makes helpful suggestions along the way. More

Service recall Took my Q7 in for a recall notice and, as usual, the service at Audi Kitchener-Waterloo was stellar. Maddie is always extremely friendly and helpful - Took my Q7 in for a recall notice and, as usual, the service at Audi Kitchener-Waterloo was stellar. Maddie is always extremely friendly and helpful - answering my questions and getting me in and out of there as quickly as possible. And, who doesn't love a complimentary car wash - it always looks great and they even take the time to wipe down the inside of my car and clean out the dog hair. Thank you Joanna and Jen - and the rest of the behind the scenes team. Thanks! Stephanie More

Great Service! Great Job Guys! (Now, apparently, I have to find 22 more words to fit the minimum length of this review. So I will tell you that I loved my previ Great Job Guys! (Now, apparently, I have to find 22 more words to fit the minimum length of this review. So I will tell you that I loved my previous A4 so much from when I was younger, that I don't know why I drove anything else. #Audi4Life) More

Audi A3 - First Purchase This was my first Audi experience and I am beyond pleased with my dealings with Jeremiah, and Audi Kitchener-Waterloo (Crosby) Team. I have driven a This was my first Audi experience and I am beyond pleased with my dealings with Jeremiah, and Audi Kitchener-Waterloo (Crosby) Team. I have driven a VW for over 10+ years and dealt with Crosby every time, and I don't foresee switching anytime soon. Jeremiah was professional, prompt to answer my questions, and went above and beyond - from coordinating (thank you Rashid) the pick up of my car to have the hood guard installed, giving me another A3 to drive in the meantime, then Jeremiah made a special trip to drop off my manual and dog hammock. This was very much appreciated! I look forward to continuing my business with Jeremiah, and the Audi Kitchener-Waterloo team. Thank you! Special mention to Andrea Douglas for all of her assistance with my Audi After Care Packages. You were very informative and I am very happy with the choices I made. Thank you! ~Christine PS: I enjoyed my new ride so much I put 600 KM on in 4 days! :-O :-) More

Excellent first impression Great introduction to Audi staff at the dealership in Benjamin Hoang. Attentive from the minute I called in on my first call through my test drive and Great introduction to Audi staff at the dealership in Benjamin Hoang. Attentive from the minute I called in on my first call through my test drive and then following on the paperwork for the vehicle and communicating through the entire process. Love the vehicle Q7 and would recommend both Ben and Audi K-W anytime. 5 star ratings given with no hesitation More

always have bad experience with the service department The person doing the appointment bookings have consistently screwed up my appointments, i.e. cancelling an appointment without me knowing and booking The person doing the appointment bookings have consistently screwed up my appointments, i.e. cancelling an appointment without me knowing and booking the wrong date. Also, had an emergency where the car wasn't driveable and when I called in the associate said the earliest they can get me in was 3 weeks and I had to find my own way to get the car there. More

Robert Sampson In June, I bought an Audi A4 and the sales representative was Robert Sampson. He was great to work with and would highly recommend him to my friends In June, I bought an Audi A4 and the sales representative was Robert Sampson. He was great to work with and would highly recommend him to my friends and family. Thank you Robert!! Elfie G. More