Anderson Chrysler

I purchased a brand-new 2023 Jeep Grand Cherokee L from Anderson Motors, and unfortunately it has been the most disappointing vehicle ownership experience I have ever had. The vehicle was maintained and s Anderson Motors, and unfortunately it has been the most disappointing vehicle ownership experience I have ever had. The vehicle was maintained and serviced on time through the dealership from day one. Despite that, within only three years of ownership and approximately 80,000 km, the camshaft failed and had to be replaced. In addition to that major repair, I experienced multiple other issues including infotainment system failures, electrical problems, ABS warnings, trunk wiring concerns, and most recently a malfunctioning power tailgate. For a vehicle that was purchased brand new and properly maintained, I did not expect to deal with this many significant issues in such a short period of time. As the issues continued, I reached out to dealership management looking for assistance and guidance. I was advised by the General Manager to contact CAMVAP regarding my concerns. After contacting CAMVAP, I learned that Jeep/Stellantis was not participating in the program at that time, which left me frustrated and feeling like I had been sent in a direction that could not actually help resolve my situation. What was even more disappointing was how my concerns were handled when I visited the dealership. Prior to my visit, management was aware that I wanted to discuss the ongoing history of issues I had experienced with the vehicle. When I arrived, neither the General Manager nor the Sales Manager took the time to sit down with me and review my concerns. Instead, I was directed to a salesperson who had little to no knowledge of the vehicle's extensive repair history. Rather than discussing the repeated problems I had experienced, the conversation immediately shifted toward selling me another vehicle. The proposed solution was a brand-new vehicle on a 96-month finance term, and the trade value offered was essentially the same as what I was being offered elsewhere. After years of repairs, inconvenience, and repeated visits to the dealership, I felt that my concerns as an existing customer were not being taken seriously. The final frustration came when the power tailgate stopped functioning properly. After everything that had already gone wrong with the vehicle, I was charged approximately $420 because the basic warranty had expired. At no point did I feel that anyone in management was genuinely interested in understanding why a customer who purchased a brand-new vehicle and serviced it regularly through the dealership was experiencing so many issues. Instead, I felt that the focus was on selling another vehicle rather than addressing the concerns of an existing customer. After three years of ownership, multiple repairs, a camshaft replacement at only 80,000 km, recurring electrical issues, and a lack of meaningful support from management, I decided to trade the vehicle at another dealership and end my relationship with Anderson Motors. Everything described in this review is based on documented events during my ownership of the vehicle. I have retained service records, repair invoices, timelines, and communications relating to the issues discussed above. I am not posting this review to seek compensation, discounts, or any further resolution. I have already moved on by trading the vehicle elsewhere. My purpose in sharing this experience is simply to help current and future buyers make informed decisions. My advice to prospective buyers is to thoroughly research both the vehicle and the dealership experience, pay close attention to long-term reliability and warranty coverage, and carefully document any concerns that arise during ownership. This review reflects my personal experience as a customer. More