Allan Dale Trailers & RVs

Purchased an rv from their edmonton branch. They druf their feet for so long saying they were going to take care of my issues. Under warranty. Never did. After 3.5 years I finally got fed up an They druf their feet for so long saying they were going to take care of my issues. Under warranty. Never did. After 3.5 years I finally got fed up and took to social media for help. And posted a review on Google. The owner told them to ban me from the property and all of their properties. I have even tried dealing with the red deer branch as they are the main office. Was told nothing they could do. I had to TRY and deal with esmonton. Worst company ever. Do not deal with them. Even the owner loves to hide behind the keyboard and make threats. My salesman ultimately quit due to the fact that he was ordered by the owner to make it so the customer paid directly and not under warranty More

Please, please buy somewhere else! This company are a bunch of liars and thieves! We bought or first ever RV last year from a salesman that no longer is employed there (read between This company are a bunch of liars and thieves! We bought or first ever RV last year from a salesman that no longer is employed there (read between lines). Right from the start there was high pressure sales and promises made that were never kept. Told us that the mouse guard would protect our trailer from mice ... this is not entirely true! First year we had mice! Then the warranty work! What a nightmare! Their service department is embarassing and borderline incompetent! Door and microwave needed to be replaced and brought back three times! Then the final straw ... we brought it in (for warranty work) and told them to winterize it. They charged us $280.00 and come spring, the lines and tank had not been drained, froze and exploded. This caused a large amount of damage to the floor and trim. They tried to put it under our warranty but did end of fixing it. We asked for a refund and they offered to give as a 50% service credit. We paid $45,000 for the trailer from these thieves in 2023 and they offered to purchase it from us for $25,000. Service Manager Sean was supposed to call us .... nothing! Sales Manger Mahzair made all these promises and then ghosted us! All we asked was for a refund on our service for the winterization and on the mouse guard as we were not told the truth. They are more interested in making a fast buck then customer loyalty or service. Still waiting of the refund on the warranty purchase ... I'm sure this was a lie as well! Anyone have any ideas on who to complain to, please let me know! We sold the trailer to another dealer for $27,000. Stay away from this company! I'm sure the owner will read this and ignore it just like all his staff due to upset customers! Ruined our desire to ever enter the camping world. Thanks Allendale RV for nothing! More

We had been Looking for a Gulf Stream BTouring Cruiser model 5255 we couldn’t find one in Canada and we’re thinking of going to the states but didn’t want the hassles . Came across the exact Model at Alla model 5255 we couldn’t find one in Canada and we’re thinking of going to the states but didn’t want the hassles . Came across the exact Model at Allan Dale in Calgary we are east of Toronto in ontario. Called the dealership and talked to Rob he made it easy for us to purchase it . we put a down payment down and I figured out when I could Fly out , I let him know and he looked after it . We had never seen one in person so I was a little nervous. I arrived a bit early the survive manager got me a hotel room for the night thanks Jason . I could wait to see it in person, that had it shined up and ready to go . Hugh looked after the travel permit and all the paperwork I needed when I got back to Ontario.. Teh service techs showed me a hidden breaker I would have never found it , I haven’t needed to but knowing where it is was valuable information .The experience was great and driving it home was so enjoyable we had been out to the Mountains the year before in our truck camper this was so much better long drives are relaxing in it looking forward to heading out east in a month. . Thanks again guys Laurie More

We bought a new trailer there and luckily enough we have the warranty as it turned out to have some matters to address just after we purchased the unit. It has taken quite some time but luckily all that the warranty as it turned out to have some matters to address just after we purchased the unit. It has taken quite some time but luckily all that's left to fix is a part for the awning and the radio. Can't control parts from the manufacturer however so for now we will wait. To help us out for the issues, they are driving the trailer down here tomorrow. The rest is a wait-and-see situation but I'm hopeful that the rest of the work will be completed in a prompt manner, without issues, once the parts arrive. I was hoping for a bit of a better resolution with this, but it's what they have offered so at least that's something I guess. More

Staff were incredibly friendly and helpful. .. everyone we dealt with went above and beyond to make sure we were happy. Huge kudos! .. everyone we dealt with went above and beyond to make sure we were happy. Huge kudos! More

Road ready package on trailer a joke. Lazy , uncaring staff. Will never go back or recommend Lazy , uncaring staff. Will never go back or recommend More

Just bought a trailer though Dexter and what a great shopping experience. Overall very happy with the service and promptness to get our new trailer on a short time line. We also ordered separate parts w shopping experience. Overall very happy with the service and promptness to get our new trailer on a short time line. We also ordered separate parts which Kaitlin was great to deal with. More