Airport Ford Lincoln Sales Limited

great experience Purchased new Lincoln MKX. Salesman went out of his way to make our purchase happen. Followed me home to set up phone. Wonderful, personal service. Purchased new Lincoln MKX. Salesman went out of his way to make our purchase happen. Followed me home to set up phone. Wonderful, personal service. More

Worst Customer Service Ever Purchased a brand new 2016 Lincoln MKX in July have been in the dealership since then a total of 5 times with another visit scheduled this week. There Purchased a brand new 2016 Lincoln MKX in July have been in the dealership since then a total of 5 times with another visit scheduled this week. There is a wrench sign that keeps coming up on my dashboard that they can't seem to find a solution for and the other issue was for a headlamp signal recall. Should have gone with my instincts when I bought the car originally and dealt with Dave. Kerr. Worst salesman ever. I kept having to chase him down for answers and following up for merchandise that came with the purchase. He boasts about how he has been in the car sales industry for 10 years and he could this job in his sleep. Here is a piece of advice, wake up. People like me have a voice and will use it. Ford is staying true to their name fix or repair daily. Nothing bad to say about Dave in the service shop they have been trying their best to help me with my issue. Ford has no business offering a luxury line when the service and quality of their vehicles are obviously not up to par like other vehicles in this price range. More

Pleasant test drive experience I test drove a Lincoln MKZ and a Ford Fusion. The salesperson was prompt and friendly and did not try to apply any sales pressure. I test drove a Lincoln MKZ and a Ford Fusion. The salesperson was prompt and friendly and did not try to apply any sales pressure. More

Great Service Every time I come in to get work on my vehicle, they get work done in a reasonable amount of time in a day. No hassles. You get shuttled to your desti Every time I come in to get work on my vehicle, they get work done in a reasonable amount of time in a day. No hassles. You get shuttled to your destination while awaiting for the work to be completed. All staff are friendly. They offer you hot beverage while you wait. Awesome dealership! More

Last July I had my Ford Escape in for 180,000 km service part of the service includes: 1) Multi-point inspection and 2) check wheels for end play or noise. I did have a clunking noise coming from the front part of the service includes: 1) Multi-point inspection and 2) check wheels for end play or noise. I did have a clunking noise coming from the front but they indicated on the report card that everything was satisfactory. The clunking noise persisted on my next service again at this dealership - the report card indicated everything was satisfactory and off I went. About a week later I lifted the front end and found I had about 1/2 play in the front right tire and I know this isn't good. I emailed Ralph asking him why this wasn't brought to my attention. He replied to me after I emailed Anthony (Principle owner) at the dealership. I did take the Escape to Forbes Ford and it was a bad lower right ball joint and if it separated I would have rolled the Escape. Apparently when I addressed these issues with Anthony he couldn't care less about my safty concerns and that I paid for a service that I didn't not receive. Ralph emailed me indicating that "after careful review of my service records they didn't do anything wrong' and stood by the two goons that worked on my Escape. I responded to Ralphs email and said "unless you actually saw the mechanics work on my Escape' your assumptions is purely speculations. I will not recommend Airport Ford for service because of the workmanship. I would mention that I did buy my Escape at this dealership and am the original owner and have only serviced my Escape at Ford dealerships. More

Darryl really helped me with my ford touch concern .... The whole team at airport ford participated in getting edge going so my family can get back on track with our vaction plans ... Great job Airport For The whole team at airport ford participated in getting edge going so my family can get back on track with our vaction plans ... Great job Airport Ford Lincoln. More

Great Service experience. -- i brought my 2005 Ford focus in for service because it would not start. i was expecting the worst and hoping for the best and i was very happy with the service department. focus in for service because it would not start. i was expecting the worst and hoping for the best and i was very happy with the service department. they shuttled me home, and called me soon after and told me i needed a new battery. they gave me a great price and even washed my car for me. More

The customer service from Dave and Ralph was atrocious! There is nothing worse than a place that makes you feel stupid or denys that they might be at fault for letting a bad lower ball joint go out of thei There is nothing worse than a place that makes you feel stupid or denys that they might be at fault for letting a bad lower ball joint go out of their shop for over a month. If it wasn't for Bob at Creighton I wouldn't have known about my problem. I trust Bob and his team with my life and that of my family (husband and two boys)! When he says it's bad...it's BAD! Dave and Ralph should have caught this back before Christmas! More

after reaching my car in my driveway - having to shovel it out and pull it out - chained to f150 i noticed green patches of snow from under my car. logically these green patches of snow would seem to ind it out and pull it out - chained to f150 i noticed green patches of snow from under my car. logically these green patches of snow would seem to indicate the cooling system is leaking coolant from somewhere. On a Friday I brought my car to airport ford and advised them of the green patches of snow and advising them i realized that there were green patches of snow under my car and stated " I would imagine these green patches of snow are likely a coolant leak. Im sure its probably something I did because i did try and plow the car very quickly through a long drive way with a lot of snow, and it seems to me that cold snow against hot cooling system is probably a recipe for disaster regardless of what it is just fix it and hand me the bill and i will pay it off right away" When Ralph approached me after "inspection" he assured me that there was nothing wrong with cooling system. Unsettled with this answer I decided to drive over an hour out of town to Waterloo and have a 2nd opinion given to me by Good Guyz Garage (our trusted and reputable family mechanic of over 20 years without issue) to see what really was wrong with the car. Fast forward to Monday morning when on my way to bring car to Good Guyz Garage in the thick of rush hour in the dark @ hwy 6 getting onto hwy 401 on my way to Good Guyz Garage I stepped on the gas a little harder near the end of the ramp to accelerate a little to safely merge with traffic. Upon doing this I was greeted with a loud bang followed by what looked to be a cloud of smoke so thick that i could no longer see the person tailgating me any more. I immediately made an emergency stop on the shoulder of the hwy - without merging with traffic and came to the realization that the smoke was coming from under my hood. The smoke got thicker and much darker causing me to believe my car may be on fire. I popped the hood got out of the car and on my way to the front of the car noticed a fluid dripping that I couldn't identify the color of the leaking fluid - but clearly it had the consistency to possibly be gasoline. after waiting over 45 minutes for fire department and ride to show - middle of February freezing my xxx off - finally get it towed to Good Guyz Garage. While inspecting the vehicle they performed a cooling system pressure test. Good Guyz Garage had informed me that the cooling system pressure test had to be done in order to accurately tell where it is leaking. Interestingly enough when i looked at the invoice from airport ford - no such cooling system test had been done and more interesting when they did the test it immediately identified the cause of the smoke which ironically was the cause of the green snow - they advised me that my frost caps in the block heater were rotting out from age - and that when greeted by the bang followed by the cloud of smoke that it in fact was the result of 1 of these frost caps 'rotting away enough to finally blow open and spew coolant all over the electrical components of the engine' In the end I had to drop a whopping $876 taxes and labor included at Good Guyz Garage to replace the now destroyed block heater and repair the electrical system in the engine because cheaper to repair then to replace. Whats worse is that Good Guyz Garage also informed me that it would have only cost a mere $226to replace these frost caps before this happened - 1 of many horror stories from airport ford stay tuned for my next installment - airport fords denial of passing a vehicle for safety with an unsafe frame unsafe suspension and a faulty transmission safety switch - that severely endangered the safe operation of the vehicle and on 2/22/2010 almost killed me. More