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Airdrie Chrysler Dodge Jeep Ram

Airdrie, AB

4.4
2,122 Reviews

139 East Lake Cres NE

Airdrie, AB

T4A 2H7

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Showing 2,122 reviews

September 01, 2017

Made my car shopping easy. Ryan was very easy to talk to. He wasn't pushy, which was refreshing! He found what I wanted by the next day. Adam (financing) was great too. More

by Cherokee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ully, Adam Pridge
September 01, 2017

Fantastic customer service! Airdrie Dodge has been amazing to deal with. Ryan Ully and Adam Pridge sold us our Dream Truck! They made the process easy and exciting! I would defin More

by Zoezy11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Ully, Adam Pridge
August 30, 2017

Service took too long, no shuttle service to take me home Oil change and service on recalls took way longer than I was told. Also, there was no shuttle driver to take me home, so I had to sit there for 3 hour More

by Ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Couturier
Aug 30, 2017 -

Airdrie Chrysler Dodge Jeep Ram responded

Hi Ken, We reviewed the documents that Sandrine signed when she dropped the vehicle off and when picking up the vehicle it shows it was not you who came in to have the Service done. Sandrine dropped the vehicle off at 8:22 am and the shuttle took her home at 8:30 am. Amanda called her at 10:41 am to let her know the vehicle was ready, where she wanted a shuttle to pick her up from home. She became angry because the shuttle was not available to pick her up right away. The shuttle did pick her up and dropped her off at the dealership by 11:00 am which is a reasonable time to wait. According to our documentation your review is very unfair to Amanda and untrue. It would be deeply appreciated if you could revise it to be truthful. Thank you.

Aug 31, 2017 -

Ken responded

Hi Amanda, Thanks for your response. I wrote this review with Sandrine. Sorry I did not indicate her name in the signature pane. Sandrine confirmed no shuttle was available to take her home and she sat in the waiting area during the entire time the Wrangler was serviced. You might need to review your records/calls on how you claim she was shuttled home when she wasn't. Thanks!

August 27, 2017

Excellent and hard to come by customer service! Steve took care of our older KIA for us, ordered and replaced our parts without a problem! Great guy great experience. Got his name from a friend who More

by Heston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Forman
August 27, 2017

Great Vehicle I was very surprised when I drove this vehicle. I should have driven a Ram last time instead of buying a Dakota. It is so smooth and quiet. Love all t More

by Fisherman Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Martyniuk
August 26, 2017

Love our new 2017 Dodge Ram Laramie Truck Had an excellent experience shopping for our new truck at Airdrie Chrysler. We have purchased other vehicles over the years and as in the past we lov More

by Pegi Fedoruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Forman, Al Fortini, Keith Martyniuk
August 25, 2017

Service We're glad that we found a service center and staff member(s) that we can trust. Reliable, affordable and excellent quality workmanship. Thank you More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Forman
August 25, 2017

Terrible Service I have triple gold star service purchased and went in over a issue with my leather seat. After first attempt to repair failed I returned and Melissa More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Forman, Melissa Mitchelmore
Aug 30, 2017 -

Airdrie Chrysler Dodge Jeep Ram responded

We apologize for taking so long to contact you, we have to do better. I just want to confirm to you that the resolution to your seat cover as was explained to you is the proper fix according to FCA and we must abide by their guidelines.

August 24, 2017

Excellent Service Keith was great in trying to find what I wanted in a vehicle. He made the experience of purchasing and trading in easy. Keith is very personable and I More

by Margaret Marie Greaves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Martyniuk
August 21, 2017

Warranty Service Had my Jeep in for some warranty work and needed to get it in within a day of my call. Meagan was kind enough to make that happen and the work was d More

by S Frazer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vanessa Osmond, Meagan Norris
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