Advantage Ford

My service advisor Dionne Steinhauer delivered an amazing service this morning! She made sure to review my bill with me. service this morning! She made sure to review my bill with me. More

2:19 PM You sent I had my clutch replaced and noticed a slight clutch pedal vibration and Alex my advisor suggested that a put on some km's to break it in. During this time, the vibration was intermittent, slight clutch pedal vibration and Alex my advisor suggested that a put on some km's to break it in. During this time, the vibration was intermittent, but eventually became worse and you could hear it in the cabin. I returned to Advantage and thanks to Darrell Gall and his team and their persistence, they discovered the pressure plate was faulty. Although, it took a few attempts to determine the problem, it was finally resolved and my clutch is working great. More

I hace bought lots of vehicals from Advantage Ford,now I bought a 2023 bronco Spirt Big Ben I asked about the glass coverage and n9w im told I can't get it cause it was suppose to be bought when I bought th bought a 2023 bronco Spirt Big Ben I asked about the glass coverage and n9w im told I can't get it cause it was suppose to be bought when I bought the Bronco.I dont think thats fair,since I've bought alot of vehicles from them.This shoukd be anytime buy,I got everything but that.full coverage.Now im ticked off.not fair. More

Just purchased a 2023 Tahoe from this dealership. I was very impressed with how effortless this transaction was... no stress... no pressure... just an easy going environment with cheery, helpful, sm I was very impressed with how effortless this transaction was... no stress... no pressure... just an easy going environment with cheery, helpful, smiling personnel. I had gone to 8 different dealerships prior to this one and they put pressure on me to buy as soon as I walked in the door... but not this dealership. Great experience.... thankful to keep my peace-)). Thanks Cole and Nairn!!! More

I would like the recognize Alex and the service team for their efforts to identify my clutch issue, after my clutch replacement. After a few thousand km’s I encountered a pedal vibration and noise, which wa their efforts to identify my clutch issue, after my clutch replacement. After a few thousand km’s I encountered a pedal vibration and noise, which was identified as the flywheel. My car is now shifting well, with no pedal vibration. Thank you to the service team. More

I took my 2024 F150 in for warranty work, but unfortunately, I encountered Alex, the worst service advisor I’ve ever had. He was extremely unprofessional and seemed to have difficulty comprehendi unfortunately, I encountered Alex, the worst service advisor I’ve ever had. He was extremely unprofessional and seemed to have difficulty comprehending Ford’s new vehicle limited warranty, despite claiming to have been in the industry for a long time. Alex insisted that since his truck had the same issue as mine, it was normal. He was also unwilling to provide me with any section of Ford’s warranty guide claiming that Ford has a 20,000 km “adjustment warranty.” (It doesn’t exist.) Fortunately, Alex Ford Canada has confirmed that this is a YOU issue, and another dealer has agreed to take the warranty work. Adjustments to the trucks body panels were made on the spot, and parts are already ordered. On a side note, Alex, it would be wise to be mindful of your tone when speaking about customers who clearly know more about Ford’s warranty than you. Especially when there’s a dash cam recording you. It’s disingenuous to claim that the tech found nothing wrong with my vehicle after I have him on video stating that the clock spring is making noise and you telling him not to worry about it because your truck does it. More

I had the most amazing service yesterday. On June 3rd I ordered an update to my 2020 Ford Escape GPS on line. What I expected was a usb that I could plug into my car to update my GPS. After w On June 3rd I ordered an update to my 2020 Ford Escape GPS on line. What I expected was a usb that I could plug into my car to update my GPS. After waiting 3 1/2 weeks and sending 3 emails to the website I went to my dealership. I was greeted by Jackie (in the service department) and voiced my concern to a very helpful lady. She did some research and told me to wait a few days and come back if my emails were not answered. Magically, I received an answer next day telling me I had ordered a digital update (which cost me 104 US) and if I wanted a usb I’d have to order one. I immediately responded and pointed out that the website did not give me an option of ordering a usb reverses a digital update and charged me in US $ that was not refundable. I went back to the dealership ..Jackie recognized me right away, introduced me to Chi who took the long digital instructions and sent me home. I picked up my car next day and was charged $.00 dollars. Now ladies and gentlemen that’s service. I’m should say I’m not surprised as I have been dealing with Advantage Ford for 5 years and enjoyed exceptional service very visit. More

Absolutely useless dealership and staff. Everytime ive brought a vehicle there they cant do anything and just waste your time. booked 4 appointments with 2 different vehicles and they couldn Everytime ive brought a vehicle there they cant do anything and just waste your time. booked 4 appointments with 2 different vehicles and they couldnt do anything but sure charged an arm and a leg to look at it but not to actually do anything More

Service is garbage I bought a brand new full size bronco over a year ago and since almost day one have been waiting for warranty to fix the drivers seat. Seriously over a year to fix a seat bronco over a year ago and since almost day one have been waiting for warranty to fix the drivers seat. Seriously over a year to fix a seat More

Sent a friend in to look at some new vehicles, Thanks to Jason Carriere he left very happy and was overjoyed with the recommendation Jason Carriere he left very happy and was overjoyed with the recommendation More