Addison on Erin Mills

Ultimately was sold a vehicle that didn't have adaptive cruise (a key feature on it that I required). My fault for not verifying, but when the sales rep explained that the "Gap" button on the steering whee cruise (a key feature on it that I required). My fault for not verifying, but when the sales rep explained that the "Gap" button on the steering wheel was to adjust the ACC (which it clearly wasn't), I didn't see a need to confirm. Was told I would be taken care of after the fact, only to be greeted with radio silence and me being the one reaching out for updates. Still waiting for an update or at least some closure. Truly feel like the sale was made, they talked me into the extra coverage and maintenance plan, then they wiped their hands of me. They made their money. More

I had a wonderful experience purchasing my vehicle at the dealership. From start to finish, everything went smoothly and professionally. I felt supported and informed throughout the entire process. A specia dealership. From start to finish, everything went smoothly and professionally. I felt supported and informed throughout the entire process. A special thank you to George for his exceptional help. He was patient, knowledgeable, and truly went above and beyond to make sure I was comfortable and happy with my decision. His friendly attitude and clear communication made the experience stress-free. I highly recommend this dealership to anyone looking for a new or used vehicle. Thank you again, George, for making this such a positive and memorable experience! More

Great experience. ..love my 2025 Vette. Habil and Ahmed were great to work with...highly recommend. ..love my 2025 Vette. Habil and Ahmed were great to work with...highly recommend. More

Best car purchase experience in 30 years (including BMW, VW, Toyota)!!! In and out in an hour!! Ian was very customer focussed in terms of finding exactly what we wanted and he and the team (George, Ahmed) VW, Toyota)!!! In and out in an hour!! Ian was very customer focussed in terms of finding exactly what we wanted and he and the team (George, Ahmed) were truly supportive in helping us find the best deal. One week later, I am thrilled to be driving an Equinox EV and I as important, I think I got a great deal because of the offers from the company and dealership. This is the first online review I've ever left because customer service, quality, and value don't tend to meet my high expectations. Thank you Ian and the Addison team! More

Great staff Response Salesman Bob was very detailed explaining all the features in the vehicle explaining all the features in the vehicle More

Do NOT. I have a Buick. They did not fix my car, and in fact they did not understand what the problem was. IT'S A BUICK. They didn't know what was wrong with I have a Buick. They did not fix my car, and in fact they did not understand what the problem was. IT'S A BUICK. They didn't know what was wrong with a BUICK. That didn't stop them from charging me though. When the problem resumed 2 months later, their response was indifference. No accountability, no ability. More

Pam was amazing. She was very professional and always made sure I was looked after. Thanks for creating a great buying experience for me! I will be back soon! She was very professional and always made sure I was looked after. Thanks for creating a great buying experience for me! I will be back soon! More

Ian Mann made this experience for me. He went out of his way to make sure that I got all that we agreed on and scrambled to find me a new truck when the one I wanted was sold. He is very He went out of his way to make sure that I got all that we agreed on and scrambled to find me a new truck when the one I wanted was sold. He is very personable and down to earth. He was easy to talk to and work things out. I would recommend and will recommend Ian to all of my friends. Anyone I know looking to buy, will be getting my recommendation to use Ian. Thank you so much Ian More

Bill the sales gentleman and Ahmed financial guru at Addison gave me an amazing experience. even though last minute I altered the original plan they were extremely helpful and accommodating . Addison gave me an amazing experience. even though last minute I altered the original plan they were extremely helpful and accommodating . More

Very professional, efficient, informative. Great experience. Communication was excellent. Special thanks to Mr. Redak for going always a step ahead to help. Great experience. Communication was excellent. Special thanks to Mr. Redak for going always a step ahead to help. More