Addison on Eglinton Chevrolet Buick GMC

No post sales communication at any level I will start with the short version and if you I want details you can choose to continue reading. The sales process was excellent. They talk of in I will start with the short version and if you I want details you can choose to continue reading. The sales process was excellent. They talk of integrity and honesty. If there were no post purchase issues, they would get a 5 star. The post purchase support is extremely poor. In fact, five people contacted for a serious issue, one reply back to let me know that my email was being forwarded. I patiently waited for a response and since my first communication four weeks ago to my last communication two weeks ago, not even an acknowledgement. At this point, if you have the perfect vehicle, 5 stars (as sales people go, they talk the proper game) but you take your chances should you need to post sales support. They communicate at their discretion (rust spots on the roof of the vehicle not disclosed). Now the long detailed version. I purchased the used vehicle on July 5th. The sales representative (one) was easy to deal with and I felt comfortable that I was dealing with a top rate dealership that cared about their customers. We picked up the vehicle on July 7th. As we drove at a certain time of the afternoon, we noticed a couple of stone ships had damaged the windshield. Although a safety issue, we fully expected not a perfect vehicle as it is used. We contacted sales representative n (two) and he agreed to have this fixed. On July 8th, I opened the hood and the cable attached to the handle popped off and I could no longer latch the hood. It took 2 hours but I finally was able to reattach the cable. In fairness they told me I could bring it in the following day. Never had this happen to a vehicle. Additionally, one of the power outlet covers is broken and this request was ignored. So these were minor annoyances and again I did not expect a perfect vehicle but a couple of potential safety issues and one cosmetic makes you wonder if their industry best safety certification is questionable. Now comes the crux of the review. I was assured that there were no mechanical, electrical or body issues with the vehicle. Sales representative one made me feel that he was a person of integrity and honesty. I purchased a roof rack for the vehicle. Because it is a SUV, it is not apparent until you look at the roof if there are any issues. To my amazement, at least 8 stone chips that are rusting. My immediate reaction was, how did Addison miss reporting these if they detailed the car? So I communicate with sales representative two. He said, go to the manufacture. I checked and nope, past the manufacturer point. That was July 11th. He never reached out again. So I figure, sales representative one may be able to help. On July 18th, I email sales representative one since he told me of the Addison integrity. On July 19th he emailed back say that he was forwarding the email to sales representative two and the used vehicle sales manager. No response from either. On July 23rd, I emailed the general manager of Addison. Surely, I thought, he will at least acknowledge my email. Nope, nothing to date. So, researching Addison, I found a Customer Relationship person. I emailed her on July 26th and the common theme of no response continues. Ultimately, what I learned is that this is the way the dealership works - and by ignoring me, I am left to believe that this is condoned behaviour at the highest levels and admission that they knew of the issue and hope I go away. I would expect this behaviour from a private sale or a second rate used car lot but not from a reputable dealership as Addison portrays themselves. The shear fact that the dealer does not want to acknowledge the customer is shameful and unprofessional. To have five members of the staff not return any of my messages should really have you wonder if this is the dealer for you - after all, they truly embody the old saying “buyer beware”. More

Love Joe Da Costa This is the 5th car that we buy with Joe. He is always so wonderful to work with. He looks at your needs carefully and takes care of you like family. This is the 5th car that we buy with Joe. He is always so wonderful to work with. He looks at your needs carefully and takes care of you like family. He makes buying a car a very easy process with no stress at all. Thank you Joe for being so wonderful, we look forward to buying our next car with you. You're amazing:) More

Amazing Experience with Paolo Blance - Sales Agent I needed a 7 seater SUV and was looking to trade in my Nissan Rouge 2014. I was welcomed by Paolo Blanco at this location. Paolo worked with me to get I needed a 7 seater SUV and was looking to trade in my Nissan Rouge 2014. I was welcomed by Paolo Blanco at this location. Paolo worked with me to get me what I needed. His customer service skills are amazing and he did not come across as being pushy or only eager to sell a vehicle to me. Instead, he came across has someone that really wanted to get me what I wanted and within my budget as well. After my initial meetup with Paolo, I scheduled an appointment with him, the following week, in order to talk about the numbers for Traverse LT 2018, which I really liked. Paolo again, worked with me really well and was able to get me what I was really happy with ! I now own a Traverse 2018, after trading in my Nissan Rouge. Thank you Paolo for making the entire experience so very seamless and amazing. Keep up the great work and hope to see you soon ! Omair Shahzad More

New car purchase I got new equinox 2018 from here. Cody is great sales person. He helped us with all our work. We just love our car. The whole process of buying car wa I got new equinox 2018 from here. Cody is great sales person. He helped us with all our work. We just love our car. The whole process of buying car was really hassle free. We really liked our experience here.? More

Pleased with the whole process I just purchased Buick Encore from Addison on Eglinton. Matias Veneces made the whole process very smooth. Very professional and acomodating.If you’re I just purchased Buick Encore from Addison on Eglinton. Matias Veneces made the whole process very smooth. Very professional and acomodating.If you’re baying GM car see Matias. More

Salesman I purchased a GMC YUKON XL few months ago from Peter May,I had an excellent experience, he was very professional and hind person, I highly recommend I purchased a GMC YUKON XL few months ago from Peter May,I had an excellent experience, he was very professional and hind person, I highly recommend him, he is always happy to help the customers. Thank you Peter for getting me the car of my dreams! The customer service is great too. I’m very satisfied. More

Excellent experience Huge thank you to Ray Axiak for all the help! Just picked up my Chevy Cruze, he was such a great help and an excellent salesman. He made this whole pr Huge thank you to Ray Axiak for all the help! Just picked up my Chevy Cruze, he was such a great help and an excellent salesman. He made this whole process easy and fun. Thanks for getting me the car I wanted and for being so patient. Would highly recommend. More

Great experience with Paolo Blanco at Addison I needed a car and Paolo helped me to get the car I needed, his customer service is great , he is a nice person to deal with , not a pushing person t I needed a car and Paolo helped me to get the car I needed, his customer service is great , he is a nice person to deal with , not a pushing person to sell you a car, he gave me the best options and he was dedicated to meet my needs, He got me a great deal on my car , I recommend every one to deal with Paolo. Cheers Paolo and thank you very much for your help and service, very proffesional. More

Trusted, kind and professional I have bought three cars from GM and I am never disappointed. Seanan has always been my salesman and is the best. I know very little about cars but he I have bought three cars from GM and I am never disappointed. Seanan has always been my salesman and is the best. I know very little about cars but he has constantly gone through everything clearly, presented all options and been open and honest about the cars that are best suited for my needs. He is also so patient with answering questions. He is the best. I have always gone to Neil for my service and will continue to. And Buffy is an all star. You couldn’t ask for a better more trusted place! More

Execellant customer service Walked in with a troubled SUV, walked out with a brand new deal with options over the years! Thanks Addison! Thanks Neil in Service and Mick in Sales! Walked in with a troubled SUV, walked out with a brand new deal with options over the years! Thanks Addison! Thanks Neil in Service and Mick in Sales! More