Acura of Langley

Acura of Langley service department turned us away twice for service. No help whatsoever. We even bought the car from this location. The car was involved in an accident. Its suspension was recently fix for service. No help whatsoever. We even bought the car from this location. The car was involved in an accident. Its suspension was recently fixed in a body shop, but warning lights keep appearing randomly. We called Acura of Langley and the service person (Destiny) kept saying to bring the car back to the body shop and not to bring it there due to liability reasons. We went back to the body shop 3 times. They did what they could but to no avail. I would expect an Acura technician to be able to diagnose and fix the issue and not a body shop. The body shop was even trying to get help from the dealership to diagnose the problem but they refused. Payment was not an issue. We just want it fixed. We went to another Acura dealership and they took us in and offered options moving forward. More

Warning: Dishonest Practices and Poor Service at Acura of Langley I recently had the unfortunate experience of purchasing a car from Dilawri's Acura of Langley and I feel compelled to share my disappointm Langley I recently had the unfortunate experience of purchasing a car from Dilawri's Acura of Langley and I feel compelled to share my disappointment to prevent others from falling victim to their deceitful practices and subpar service. To start, the safety inspection report provided by Dilawri's Acura of Langley dealership falsely claimed that the car passed all safety standards. However, upon inspection at a Cadillac dealership, it was revealed that the brakes did not meet safety standards, with the actual brake pads measuring at 2mm instead of the reported 4mm. This blatant lie endangers the safety of drivers and passengers. The engine was vibrating/shaking, which the Cadillac dealership (second opinion) inspected and advised that there was an engine misfire which would require a tune up to resolve. Again, when this was brought up to the Acura of Langley, they dismissed and disregarded. Furthermore, despite the safety inspection report stating there were no leaks from the engine compartment, the Cadillac dealership discovered two separate leaks. This indicates either gross negligence or intentional deception on the part of Dilawri's Acura of Langley. Adding insult to injury, the car was missing crucial entertainment accessories, including headphones and a remote for the entertainment system. This omission was not disclosed during the purchase process, rendering the entertainment system unusable. Additionally, there are numerous scratches on both the exterior and interior of the car that were conveniently overlooked by Dilawri's Acura of Langley "virtual walkthrough" prior to purchase. When I attempted to address these issues with the Customer Service and the General Manager, I was met with dismissiveness and a complete lack of accountability. It is evident that customer satisfaction is not a priority for Dilawri's Acura of Langley. Furthermore, their communication is abysmal, with response times being unacceptably slow. Despite my explicit instructions, they failed to secure the best financing options for me, even though I directed them to specific banks offering lower interest rates. In conclusion, the dishonesty, poor service, and disregard for customer safety and satisfaction displayed by Dilawri's Acura of Langley Dealership are utterly reprehensible. I strongly advise against doing business with them, as they willfully take advantage of unsuspecting customers. Sincerely, More

Part was ordered through 3rd from Acura of Langley. Correct VIN number provided and Acura of Langley confirmed their staff member ordered the part for the wrong model car. This was not discovered until Correct VIN number provided and Acura of Langley confirmed their staff member ordered the part for the wrong model car. This was not discovered until part arrived nearly 30 days later. As a result of their error I incurred an additional cost of $1036.00 for a rental car. Acura refuses to take responsibility for their staff member’s error. After having been advised that they would not take responsibility I have have made numerous requests to speak with the dealership Manager (Vasal) and the Service Parts Manager and they have not returned my request for a response or return call after numerous attempts. I am now forced to take them to small claims court. This is not my first bad experience with this dealership. More

Talked to a salesman about a used Lexus SUV they had in stock. Called to confirm it was available and set an appointment to view and likely purchase. Took the ferry, and then drove an hour to the dealershi stock. Called to confirm it was available and set an appointment to view and likely purchase. Took the ferry, and then drove an hour to the dealership. After waiting for about 20 minutes at the dealership, the sales guy says the car won't start, and needs some time in the shop. Complete waste of time, and money. More

They gave us a loner car that was damaged And had been driven by several other people and loaned to have several other people and T when we return the car we were charged for all the damages even though w driven by several other people and loaned to have several other people and T when we return the car we were charged for all the damages even though we returned it in the exact same condition as when we got They charge my credit card $9500 Do not bring your car in to get service there And definitely don't get it loner also don't rent from Ali go rent a car More

I am so pleased with the service and care to , not just my vehicle but also to me personally!!! John Phillips in service and Andreas in sales are top notch!!! Very very efficient, caring people!!!! Than my vehicle but also to me personally!!! John Phillips in service and Andreas in sales are top notch!!! Very very efficient, caring people!!!! Thank you so much!!!!! More

We bought our Acura here and was surprised at how easy and stress free it was made it be. We had expected to have some friction getting the deal done but our sales guy Victor was the best help. Before l and stress free it was made it be. We had expected to have some friction getting the deal done but our sales guy Victor was the best help. Before leaving Justin explained everything and we had a great time. Great team thanks to Ryan as well in financing. Will be recommending this dealership. More

I wrote a review of them on google and they don't have good customer service. They put on a good show in making you think they provide good service when in fact they don't. 0 stars if that was an option good customer service. They put on a good show in making you think they provide good service when in fact they don't. 0 stars if that was an option. More

I bought a new 2021 ILX Premium from Victor O. He was very good and helpful. This is my second purchase from Acura and the first time I did that. I have been changing car maker before. very good and helpful. This is my second purchase from Acura and the first time I did that. I have been changing car maker before. More

I had an excellent experience with Andres ! Andres was great to work with, he was very knowledgeable about the RDX,he was very kind &caring he went above and beyond with any questions or special requests great to work with, he was very knowledgeable about the RDX,he was very kind &caring he went above and beyond with any questions or special requests we had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family. I was really happy to make a deal with them and I would definitely consider them again in the future. Andres has also kept in touch with me and my wife hes let us know if we have any troubles to call him anytime. Andres was a very genuine person he made sure we were always comfortable during the sale and he never once made us feal pressured. Justin Mitchell also was very knowledgeable,kind and smart Justin gave us a tutorial on how to use the smart tech in our RDX.Thank you Andres Ibarra we love our BRAND NEW RDX 👏 More