Acura of Barrie

Acura of Barrie has done it again Last week ,I have had the pleasure to take my vehicle in for service and warranty work at Acura of Barrie . The work was done as promised and in time Last week ,I have had the pleasure to take my vehicle in for service and warranty work at Acura of Barrie . The work was done as promised and in time. Nathan Guaglio Assistant Service Manager, Jeff Ayres General Sales Manager and Kassandra Hibbit Financial Services Manager assisted me. They were simply kind, professional, and courteous people More

Fantastic experience It was a smooth transition from start to finish. The staff were professional and customer service was outstanding. Sales and finance worked seamlessly It was a smooth transition from start to finish. The staff were professional and customer service was outstanding. Sales and finance worked seamlessly in providing the highest quality care promoting a superior purchasing experience. More

15 years of great service I've been dealing with Acura of Barrie since 2003, having bought or leased eight Acura vehicles. During that time I tried having my service work done I've been dealing with Acura of Barrie since 2003, having bought or leased eight Acura vehicles. During that time I tried having my service work done elsewhere but always ended up back at Acura. They're not perfect and there have been times when ownership changes and staff turnover have led to some minor disappointments, but simply put, nobody knows these vehicles better, and nobody is better to deal with than Nathan Guaglio, the Assistant Service Manager, his colleague Paul and Alex the Service Manager. Nat knows the vehicles inside and out and is the most honest and trustworthy service person you could ask for. I trust what he tells me and follow his advice when it comes to required or recommended service, and wouldn't think of going elsewhere. I'm surprised at some of the negative reviews - they simply don't reflect my own experiences, but then I've always felt you get the respect you deserve based on how you treat others. I don't go in with unreasonable demands, I book my appointments ahead of time and I respect that these folks are there to run a profitable business and have limitations on what they can do. Over the years I've witnessed customers who make unreasonable demands, expect immediate service without an appointment (e.g. snow tires installed during the first big snowfall of the season) and expect warranty coverage despite NOT maintaining regularly scheduled service on their vehicles. And when they don't get what they want who do they blame - yup, the dealership and its staff when they should be owning up to their own mistakes and self entitled attitudes. Despite this Nat, Paul and Alex still treat them with the respect they haven't earned and carry out their duties in a professional courteous manner, even with customers who don't deserve the courtesy (at least in my eyes). To be clear, I have no affiliation with the dealership - financial or family. I'm simply a customer who has been the recipient of probably a hundred or more great experiences over 15 years at Acura of Barrie and feel others should know about it. More

Terrible Experience Service department was unhelpful, very arrogant, and plain rude in how they spoke to me. It was like me the customer asking for help was a royal pain Service department was unhelpful, very arrogant, and plain rude in how they spoke to me. It was like me the customer asking for help was a royal pain in the rear end when I had some questions about my warranty and issue.....do they not work in "service" department? Another Acura dealer was happy to help me with my service request and I was thankful for the help. They now get my service moving forward and my trade in when its time. Bye bye Barrie Acura! More

Awesome Experience Walked into the dealership and customer service was awesome right from the start, Monica walked us thru the new purchase and set up of the new vehicl Walked into the dealership and customer service was awesome right from the start, Monica walked us thru the new purchase and set up of the new vehicle. Great team work ! More

Excellent Sales and Customer Service Went into dealership and purchased our 2018 RDX with Ryan MacDonald. When entering the dealership we were treated with respect, staff was very profess Went into dealership and purchased our 2018 RDX with Ryan MacDonald. When entering the dealership we were treated with respect, staff was very professional and friendly. Ryan went over everything about the vehicle and all our questions were answered. He went above and beyond our expectations, it was a pleasure dealing with Acura of Barrie. More

Worst experience from the moment they get your signature Shopping for a used SUV for my wife. No trade in, cash purchase. Found an RDX that was locally purchased, owned, serviced and traded in. Vehicle neede Shopping for a used SUV for my wife. No trade in, cash purchase. Found an RDX that was locally purchased, owned, serviced and traded in. Vehicle needed brake job and in my opinion tires (67,000kms). Dealer felt they would squeak past safety. Offered to sell set at full price. Missing charge protector which clearly had been there before. Lowered price about 1000 from asking, sales guy had to pay for cargo protector to make deal happen. All this on a Monday. Wife was supposed to meet sales guy at 7:00 next day to complete relevant transaction. Left at 5, nobody knew what was what. She left info for him and request to call her next day.no calls even after 2 more calls by her on Wednesday. Wednesday, told license plate registration had not been done on time, come back Thursday. Thursday told detailing wasn’t done yet. Very sorry, lie about attempts to call wife who stood by phone and has call display, record, etc. No plates on old car, very sorry, will pick her up Friday at 2 and look into compensation for trouble. Compensation will be free pick up. Friday, no show at 2. Told it was at 4. Must be miscommunication. Still don’t have car yet. Worse ever experience. Will publicize!! More

Amazing experience! All around! What an amazing experience we had buying our Acura MDX. Such a welcoming dealership! Tara was such a relatable, funny, super warm person to work with. What an amazing experience we had buying our Acura MDX. Such a welcoming dealership! Tara was such a relatable, funny, super warm person to work with. She helped find us our perfect car! A smooth transition, lots of communication and a level of transparency that you dont often find in dealerships anymore! Highly recomend them to anyone looking to buy a car. They will not disappoint! Thanks for everything Tara! Your customer service was out of this world! More

Worse experience ever from a Dealership and Car Manufacturer We live in Northern Ontario and unfortunately this Dealership is the closest to us and where any ACURA vehicle will be towed if you are North of Barri We live in Northern Ontario and unfortunately this Dealership is the closest to us and where any ACURA vehicle will be towed if you are North of Barrie. Tansmission failed coming back from a trip down South near North Bay. Called customer service and MDX was towed to closest dealership - Acura of Barrie. This Dealership and its Service Manager first denied the warranty, said wrong Transmision fluid was added to it! Never touched or had the transmission servcied on this 2014 MDX with less than 50,000KM. Had to fight with them and Honda (Acura) of Canada to get this covered (this is a long story and well documented) - I even went back to get a sample of the oil two weeks later to have it analyzed professionally by a 3rd party after I knew this was going to be a problem. The samples came back 100% positive that it was the correct oil in the transmission at time of failure. This took 4 months before I got the vehicle back... dealership said that I would have to pay for storage fees for leaving the vehicle there - said I abamdoned the vehicle - total charge for this was still on the repair invoice when I finally got the vehicle back with a new transmission which Acura did finally warranty (storage fee would have been about $2,000.00). To top it off, when I picked-up the vehicle, the Service Manager, which I will not mention her name, told me that the correct transmission fluid was actually the one they said was the incorrect fluid that was first added and cause the failure in the first placed. I told her "you realize that now you are telling the exact opposite of what you told me 4 months ago". She insisted that the correct fluid was the ATF Type 3.0 (smelly yellow oil) and actually made me follow her to the parts department and dropped a black coloured bottle of a liter of it on the parts counter and said "this is the oil that goes in it, want to smell it?" I actually knew better, I had purchased a liter of each type when I first started having the problems with the warranty claim along with the drained oil sample and sent all 3 to be analyzed by a lab. I knew the correct oils for the 2014 MDX was the ATF DW-1. I just was so upset, I told her to just give me my keys and the paper work so I could get out of there. I later reported to Acura of Canada that they should spend a little more time training their service managers at their dealership - well, at least this one at Acura of Barrie. Here is my conclusion: Know that is you live anywhere North of Barrie and your vehicle requires to be towed, it will be brought to this Dealership. Be aware of this when buying an ACURA. I've owned at least 10 vehicles in my life so far and will own many more, many being the luxury brands (INFINITI being one of my favorites) which we think would provide better quality and better service - this was my first ACURA and it will be my last. This is by far the worse I've ever been treated by both a dealership and car manufacturer. The vehicle's transmission failed back in May 2016 and I didn't get it back until September 2016. No compensation except for a SORRY from Acura and a credit on a new vehicle if I decide to lease or buy another ACURA or HONDA. What do you think I should buy for my next vehicle? You wonder why ACURA is at the bottom of the list for Customer Satisfaction (see: Canada's jdpower's ratings study on Luxury vehicles) now you know why! More

I had recently purchased a used vehicle from the Acura Dealership in Barrie. I am writing a review so that others that purchase vehicles from their dealership are aware to make sure they understand the ov Dealership in Barrie. I am writing a review so that others that purchase vehicles from their dealership are aware to make sure they understand the overall price of the vehicle before signing. I had been test driving a used Honda Accord priced at $14,500, Mr. Osborne who is in sales at Acura, asked me what it would take for me to buy the Honda Accord? I told him I would like the superficial scratches on the vehicle buffed out, and to reduce the price to $14,000 and I would purchase the vehicle. He asked me to point out all the scratch marks on the car I wanted fixed, I told him that if he walked around he would see them, mostly on the trunk, but fix anything that is visible. He asked me to sign a piece of paper saying I would purchase the car if those two requirements were met, so I did. He then went to check the deal with Mr. Nathan Griffith, Sales Manager, and came back and said to myself and my boyfriend, "Good news, I was able to get an additional $200.00 off the vehicle price." I was more than happy as he exceeded my requests. I then went to sign all the papers, and I noticed that the price of the vehicle read $14,300. I asked the woman I was dealing with in the Finance Department why the price read $14,300 when it should read $14,000. She said she would check with Mr. Osborne as she did not know what deal was negotiated. She had been pleasant up until that point. Mr. Osborne came in and said that he told us he could only get $200 off the purchase price, I told him that is not what he told us, and that he made it sound like he was able to reduce the amount a total of $700. He said no, so I said that was not the deal. Mr. Osborne told me he didnt want to lose a sale over $300 so he would have the total price reduced to $14,000 as was discussed before I agreed to buy the vehicle. The woman printed off a new copy of the agreement for me to sign, when I noticed the price was $14,000 plus an additional $299 Globali security charge for the vehicle. I asked what that was, she said to me in a very sarcastic voice, that obviously Mr. Osborne was suppose to go over all this with me. I informed her that he did not, and I would like to know what I am paying for before signing. She said it was a feature they have on all of their vehicles in case of theft, I asked her if it was optional or manditory, she said it was manditory. Funny how the price of the security system made up for the additional $299 the dealership reduced from the vehicle. The next day I came over to pick up the vehicle with my mom, she happened to ask Mr. Griffith if the Globali security feature was optional or manditory, he said it was optional! I told him that I did not want it and that I was told yesturday prior to signing the purchase agreement that it was manditory. He told me that if he removed the cost of the security system, he was going to charge me $299 for administration fees?!?! My mom told him that was pretty coincidental that the administrative fee was exactly the cost of the security feature I did not want. I did end up buying the vehicle as I had taken a rental back the previous day, and I was excited to pick up the used Honda. I am un-impressed with how the Dealership tried several times to increase the purchase price of the vehicle, after we had a verbal and written agreement, then perceded to be rude when I asked why the price was different each time I went to sign the purchase agreement. I would not recommend this dealership to anyone, but if you do purchase from them make sure you know the price of your vehicle before signing anything as they will most likely sneak in "hidden costs". Ms. McKee More