Abbotsford Nissan

Do not trust that they will follow through on their promises. We were originally very pleased with the service we received. Our salesman repeatedly told us that if we purchased the vehicle, all cosmet promises. We were originally very pleased with the service we received. Our salesman repeatedly told us that if we purchased the vehicle, all cosmetic issues would be fixed. We very specifically pointed out a number of issues, and were told "Yes, absolutely that will be fixed. You don't have to worry". Originally we were told that we could take a courtesy car home that day, and then pick up the Van when everything was fixed. Once we finalized the deal, we were told that we would actually have to take the van that day and return it it a few days for repairs. It's pretty far out of our way, but not the biggest deal. Once we got home with the van and pulled the rear seat belts out, we noticed that they were absolutely covered in mold. We called and they again promised that that and everything else would be taken care of. We dropped the van off, and quickly went over everything that needed fixed. A few days later we went back to pick it up, and found that 4 of the issues they promised to fix were not fixed. We left the van with them, with their specific promise that those things would now be fixed. They called us back a few days later and told us the Van was ready. Again we drove back and found that 2 issues were not fixed. This time they told us that those issues were never mentioned and they never promised to fix them. 2 people then repeated lied to my face about things we all knew weren't true. I had originally recommended Nissan Abbotsford to several people who i knew were buying cars soon. You can sure bet that I will be telling those people to never ever go there. More

Been my dealership for years. I've purchased two vehicles from Abbotsford Nissan and have always found them to be great to deal with both on the sales side of things and from the s I've purchased two vehicles from Abbotsford Nissan and have always found them to be great to deal with both on the sales side of things and from the service standpoint as well. They've been great about doing all the little extras I want done and have worked with me on price when/where needed. I find this is a VERY busy location especially in service so they can sometimes seem a little gruff but I think they're just overwhelmed by how busy they are. That attitude you bring to there facility will generate the attitude you're getting back. More

Go somewhere else On a maiden visit for an oil change (2hrs) and a test drive to listen if there was a strange noise coming from the front end where the mechanic report On a maiden visit for an oil change (2hrs) and a test drive to listen if there was a strange noise coming from the front end where the mechanic reported there was nothing heard from the front end. I took the car home and while my wife was out with the car for the night I noticed oil on the garage floor where it was parked. Never there before! Called first thing to express my concern and was told they would get back to me. 5 hrs later no call. Call again and they say bring the car back and we will check it out. I'm at work so not able and it is a 1/2 hr drive each way from home so I already have 3hrs invested for an oil change. Service person Cole sounds like he has attitude matching my frustration so the last thing I am going to do is ever have a dealership who can't manage an oil change ever touch one of my vehicles again. If you want good service take the time and use Coquitlam Nissan instead. More

First time buying a real let down & full of headaches!! I would not recommend this dealership to anyone looking for a new or used vehicle! I found something of interest online & went to view & test drive I would not recommend this dealership to anyone looking for a new or used vehicle! I found something of interest online & went to view & test drive it. One of my first questions was if the price was firm or flexible, & the sales associate said it was 'absolutely flexible' as they want to give me the best deal! (unquote). But when talking to the the sales manager, he told me ' the price was NOT flexible', not even $500. I came back another day with my mechanic to take a look at it & to talk again about pricing as I was serious about buying it. I mentioned that if I purchased the vehicle that all the scratches would need to be buffed out, & again I was told 'absolutely' by the associate, but, the price was still firm with all taxes & fees & would be approx. $22,900. I came in a third time to purchase & do financing. No other pricing was discussed during the financing & signing of paperwork, I was told 'this is your warranty, this is whats included, here's what you get!' She went over things so fast, putting this paper & that paper in front of me & said sign here, then sign this, etc., etc. So at no time did it occur to me to ask that what's she's saying is it 'included' with the $22,900. or is it optional for such & such a price. This was my very first time buying a vehicle & I had no idea what to expect, my error was in not suggesting she slow down & give me time to read what I was signing. But as she was in such a hurry going over things that I guess I just assumed she had my best interest at heart to make buying this vehicle a happy moment, lol! NOT!! The vehicle was washed & supposedly detailed when I drove away but after I got home I noticed all the scratches were still there and was NOT buffed out as I was told nor cleaned out like they said it would be. There was a large sticky stain in the cup holder, blue ink of some kind all over the headliner and dirt in the back passenger floor, & as I settled down to read the paperwork, I saw the vehicle was 10 grand over the $22,900. previously discussed. I called to inquire & was told to come back in. When I came back to rectify the financing, I mentioned that the vehicle was not properly cleaned & the scratches were still there. I was told no problem, wait 5 minutes. I waited 2 hours when finally the sales manager Brian approached me & said we need to talk. He proceeded to tell me that I've had the vehicle 'awhile now' (wow a whole day and a half!) & that things happen when you are driving & that they do not let a vehicle leave the lot 'with that much damage'. I was being accused of the scratches which was now being called 'that much damage'. I said again that this was mentioned when I first came to see the vehicle before I talked of buying it, & was told it would be buffed out by the associate who was standing beside the manager now, who didn't say a word. So after 2 hours of waiting, thinking my vehicle was being worked on, it had not, & now I was being accused?!! Only after I said my mechanic spotted the scratches right off that Brian 'then' said they'd buff it out but It would be at least another 2 to 3 hours. I asked for a courtesy vehicle then as I've already been waiting too long & had somewhere to be, he said no. Strange, before when I asked about a courtesy car I was told yes by the associate. I was offered a shuttle which wasn't suitable for all the errands I had to do, so I refused the shuttle and just made another app't! So after the last app't that was to have taken care of the 'list', only some of the scratches are buffed out, & on the side & windows that was buffed, was covered in a white dust powder, no vacuuming was done, & no wash job! But the ink on the headliner & stickiness was taken care of, thankful for that at least. A family member picked up my vehicle for me & phoned to tell me of the condition it was in, she said they were busy at the service counter so I decided to tell her to just leave it & come home as it was nearing their closing hour. Long story short, I am extremely frustrated & upset that there was dishonesty & blame from a senior salesman who was anything but professional. I was treated so nice before purchase, and after, am now being accused & treated very rudely. I do not recommend this place to anyone looking to purchase new or used, go anywhere else! There is a reason they are only rated 2 out of 5 stars!! More

A pleasant buying experience with no twists or turns I dealt with this dealership over the internet and phone. I asked for the best "out the door" price on a 2015 Nissan Murano. Their price was the bes I dealt with this dealership over the internet and phone. I asked for the best "out the door" price on a 2015 Nissan Murano. Their price was the best price I found in my search.of the dealerships in BC that had the car in stock that I wanted. I found all staff I met very helpful and friendly. More