Abbotsford Nissan

First time buying a real let down & full of headaches!! I would not recommend this dealership to anyone looking for a new or used vehicle! I found something of interest online & went to view & test drive I would not recommend this dealership to anyone looking for a new or used vehicle! I found something of interest online & went to view & test drive it. One of my first questions was if the price was firm or flexible, & the sales associate said it was 'absolutely flexible' as they want to give me the best deal! (unquote). But when talking to the the sales manager, he told me ' the price was NOT flexible', not even $500. I came back another day with my mechanic to take a look at it & to talk again about pricing as I was serious about buying it. I mentioned that if I purchased the vehicle that all the scratches would need to be buffed out, & again I was told 'absolutely' by the associate, but, the price was still firm with all taxes & fees & would be approx. $22,900. I came in a third time to purchase & do financing. No other pricing was discussed during the financing & signing of paperwork, I was told 'this is your warranty, this is whats included, here's what you get!' She went over things so fast, putting this paper & that paper in front of me & said sign here, then sign this, etc., etc. So at no time did it occur to me to ask that what's she's saying is it 'included' with the $22,900. or is it optional for such & such a price. This was my very first time buying a vehicle & I had no idea what to expect, my error was in not suggesting she slow down & give me time to read what I was signing. But as she was in such a hurry going over things that I guess I just assumed she had my best interest at heart to make buying this vehicle a happy moment, lol! NOT!! The vehicle was washed & supposedly detailed when I drove away but after I got home I noticed all the scratches were still there and was NOT buffed out as I was told nor cleaned out like they said it would be. There was a large sticky stain in the cup holder, blue ink of some kind all over the headliner and dirt in the back passenger floor, & as I settled down to read the paperwork, I saw the vehicle was 10 grand over the $22,900. previously discussed. I called to inquire & was told to come back in. When I came back to rectify the financing, I mentioned that the vehicle was not properly cleaned & the scratches were still there. I was told no problem, wait 5 minutes. I waited 2 hours when finally the sales manager Brian approached me & said we need to talk. He proceeded to tell me that I've had the vehicle 'awhile now' (wow a whole day and a half!) & that things happen when you are driving & that they do not let a vehicle leave the lot 'with that much damage'. I was being accused of the scratches which was now being called 'that much damage'. I said again that this was mentioned when I first came to see the vehicle before I talked of buying it, & was told it would be buffed out by the associate who was standing beside the manager now, who didn't say a word. So after 2 hours of waiting, thinking my vehicle was being worked on, it had not, & now I was being accused?!! Only after I said my mechanic spotted the scratches right off that Brian 'then' said they'd buff it out but It would be at least another 2 to 3 hours. I asked for a courtesy vehicle then as I've already been waiting too long & had somewhere to be, he said no. Strange, before when I asked about a courtesy car I was told yes by the associate. I was offered a shuttle which wasn't suitable for all the errands I had to do, so I refused the shuttle and just made another app't! So after the last app't that was to have taken care of the 'list', only some of the scratches are buffed out, & on the side & windows that was buffed, was covered in a white dust powder, no vacuuming was done, & no wash job! But the ink on the headliner & stickiness was taken care of, thankful for that at least. A family member picked up my vehicle for me & phoned to tell me of the condition it was in, she said they were busy at the service counter so I decided to tell her to just leave it & come home as it was nearing their closing hour. Long story short, I am extremely frustrated & upset that there was dishonesty & blame from a senior salesman who was anything but professional. I was treated so nice before purchase, and after, am now being accused & treated very rudely. I do not recommend this place to anyone looking to purchase new or used, go anywhere else! There is a reason they are only rated 2 out of 5 stars!! More

A pleasant buying experience with no twists or turns I dealt with this dealership over the internet and phone. I asked for the best "out the door" price on a 2015 Nissan Murano. Their price was the bes I dealt with this dealership over the internet and phone. I asked for the best "out the door" price on a 2015 Nissan Murano. Their price was the best price I found in my search.of the dealerships in BC that had the car in stock that I wanted. I found all staff I met very helpful and friendly. More