Abbotsford Nissan

Arrived at the busiest time Saturday, but Kulbeer made us feel welcome and important. We talked about what I was looking for, and why. I didn't feel pressured to buy more than I need, or buy features tha us feel welcome and important. We talked about what I was looking for, and why. I didn't feel pressured to buy more than I need, or buy features that are not important to me. Compared to the last time I was car shopping it was lovely. Last dealer wanted to show me the grocery hooks and vanity lights in the passenger visor, rather than talk towing capacity! We had to wait a few minutes to get plates for a test drive, but that's what happens when you show up on a sunny Saturday...we spent the time relaxing and pushing buttons in the Frontier. Will we get the vehicle? Not sure yet, I can only tell you that we had a great shopping experience. I would recommend Kulbeer, and Ryan his manager, next time you are looking for a car. More

Very disappointed with the service provided by the Service rep - not sure what his name was, but he was very rude and unprofessional. I had nothing but run arounds with him. I book a service for my 20 Service rep - not sure what his name was, but he was very rude and unprofessional. I had nothing but run arounds with him. I book a service for my 2022 QX80 warranty oil change a month ago. When I got to my appointment after 1 month wait, he told me everything was covered and took my information down. When I got there for service, he told me that I need to go to a different dealer ship because it is not Infiniti. Something he should of check with my VIN when he was pulling up my file. but instead he gave me attitude only to tell me thanks for taking the day off work and showing up but we cant work on your car at this location. However: The lady who work in the parts department was very professional and friendly. Kudos to her! More

The dealer took my Versa for a 10am appointment oil change on Friday. They didn't contact me on Friday to let me know about my car. On Saturday morning, nobody wanted to look in their service departmen change on Friday. They didn't contact me on Friday to let me know about my car. On Saturday morning, nobody wanted to look in their service department at what happened with my car. They kept/stole my car and I can't get it to use over the weekend!!! Rediculous. Worse service department ever!! Worse customer service ever!! Bunch of incompetent people. More

Love my new frontier but the check engine light came on at 6000 kms,I took it to the dealership and they had the nerve to tell me there was no light, I even showed them a pic of it, still didn’t believe me at 6000 kms,I took it to the dealership and they had the nerve to tell me there was no light, I even showed them a pic of it, still didn’t believe me, it came on again today at 7200 kms, I’m gonna try the dealership in chilliwack this week More

Really a bad service after the service. I have spent over $5800 for them to do the whole things, timing belt, rear brake replacement and fixing my driver side lock, the brake was noisy and squeeky and the lo $5800 for them to do the whole things, timing belt, rear brake replacement and fixing my driver side lock, the brake was noisy and squeeky and the lock doesn't work either when I called them to complaint about it, they said they are willing to take a look at it provided I am willing to pay $69.00 each for them to look at it. They messed up themselves and they want us to pay again. The whole car is squeeky, so everything they look at, it has to be $69.00 for diagnostic More

WORST service department ever. Don't be female or you will be charged for things you don't need. I took my car in for service and sat waiting for it. When I first went in I was told the air cabin filte will be charged for things you don't need. I took my car in for service and sat waiting for it. When I first went in I was told the air cabin filter would be changed even though I knew my husband told them not to when he made the appointment. As I sat waiting every single guy that came in was offered the choice for that 100 dollar extra. Females? No choice. After listening to them for the hour I was there, I told my husband he could deal with them from then on. They never answer the phone when you call so I made an appointment for my winter tires to be swapped before I left. I texted back and forth with my husband to get the day right since the "guy who does the tire swap doesn't work Wednesdays" which was the only day that works for me. My husband purposely moved his work schedule around to take it in on the day I booked and when he took it in, he was told it was for the next day. We took it in the next day and he was told that the cabin air filter needed to be changed since it was declined on the last visit. My husband said no and when we went back to pick up the car took the receipt to ask if the cabin air filter had indeed been changed or was I just charged for it. The story changed and was told that the air ducts and vents would have been cleaned today and not the air filter and my husband questioned the 100 dollar price tag for that service. Needless to say, we will not be back. We have 2 Nissans that were purchased at this dealership and neither one will see that service department again. More

They seem more intent on convincing us to trade in our car and buy a new one instead of developing a good service department. Would rather have developed a long term relationship with service but they we car and buy a new one instead of developing a good service department. Would rather have developed a long term relationship with service but they were more focused on upselling for unnecessary services. More

Most untrustworthy and dishonest dealership I have ever dealt with. As with what others are saying, they do NOT follow up on any promises and unfortunately it has negatively impacted my 19 year old son who dealt with. As with what others are saying, they do NOT follow up on any promises and unfortunately it has negatively impacted my 19 year old son who is also a university student. He bought a 2017 Nissan Sentra SR Turbo from them, everything went fairly smoothly for the transaction. However, after delivery of the vehicle, just small details about it started to make me wonder about the dealerships commitment to customer service. We noticed the car was NOT fully detailed nor was it provided a full tank of gas. Alright, things I can live with but still left a sour taste in my mouth. The real issue came when 28 DAYS after purchase, a full clutch replacement was needed! Total cost of this repair - over $3000.00!!!!! My son was floored, his semester fees and food budget gone! The dealership washed their hands of us. They did offer some relief by making the repair only $2200.00 but when trying to contact the sales manager, the general manager to see what else could be done...not a single one of them returned any calls. Even dealt with service manager who said he would follow up with them and will ensure they call us...over a month now and not a single word from this dealership. Worst level of customer service I have ever received. DO NOT DEAL WITH THIS DEALERSHIP!! More