Abbotsford Chrysler Dodge Jeep Ram Ltd.

Firstly, I would like to acknowledge that the sales side of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relati of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relationship continued with the dealership, we made the trip from Chilliwack to Abbotsford to have our vehicle serviced. The gentlemen at the counter are professional and approachable. Our latest purchase was a TAG (Trotman Auto Group) custom truck with a dealer installed BDS lift and 35s. The value of this being, dealer installation and supply of the parts was to maintain the warranty of the vehicle due to it being installed by certified technicians. After 8,500km the truck had a clunk in the front end. We brought it out to Abby Chrysler to have it diagnosed and repaired. The technician retorqued the front end (because it was loose) and after two days we received the truck back to take home. When we arrived home there was another major clunk coming from the rear end. We called the dealership and explained the situation and the nature of the dealer installed aftermarket’s. Due to us being limited to a single vehicle, we asked if it had to be looked at by their dealership and the appointment coordinator was adamant that it would be covered by Chryslers warranty and I could go to any dealership. Long story short, the other dealership diagnosed the issue as the rear being so loose the axel was shifting. (Obviously installer error). They proudly stated it was all fixed up and good to go and they handed me a bill for the repair. I was shocked as the truck still sat under 10k km and it should be covered under warranty. They explained that Chrysler will not warranty any aftermarket parts issues. When they reached out to Abbotsford Chrysler, explaining the situation, Abbotsford refused to cover the repair costs. The dealer was our go to and we had really enjoyed our experience but to be stuck with a shop bill after spending $90k on a truck feels outrageous. The dealership did end up offering a service credit at their dealership for the next service, but it turned us off from utilizing the service department in the future. More

When my mom came in on the lot Sheldon walk to us and ask us if we need some help, because we’re looking for a small car for me to drive for my work, from Abbotsford to Vancouver his really helpful and still us if we need some help, because we’re looking for a small car for me to drive for my work, from Abbotsford to Vancouver his really helpful and still keeping in touch with me if everything is good specially the gas now is really expensive. More

Made appointment the week before for Tuesday then was informed that it was for Wednesday but they could squeeze me in said they would give me a ride home but because it was gonna be ready late they could informed that it was for Wednesday but they could squeeze me in said they would give me a ride home but because it was gonna be ready late they couldn’t give me a ride back day at dealership waiting for mine truck if I had known I would have made other arrangements More

Bought a truck with Jake, fantastic salesman, pleasure to work with. Always on call, ready to help work with. Always on call, ready to help More

Matt Rothery provided us with an awesome car buying experience!! Wouldn't hesitate to recommend him at all. Honest and very helpful and a pleasure to deal with as well. experience!! Wouldn't hesitate to recommend him at all. Honest and very helpful and a pleasure to deal with as well. More

I would like to thank Jake Murdoch for all the help he provided in finding my dream vehicle. Jake made me feel so relaxed and comfortable through the whole experience. Thanks again. provided in finding my dream vehicle. Jake made me feel so relaxed and comfortable through the whole experience. Thanks again. More

I brought my 2017 Fiat 500 in to have an oil change and the wheels rotated as per my warranty. I ended up with one hubcap missing and the three hubcaps were not put on properly. One is impossible to get of the wheels rotated as per my warranty. I ended up with one hubcap missing and the three hubcaps were not put on properly. One is impossible to get off. I have never had such unprofessional service. There was another customer there too and she had to come back because they didn't do it right the first time. More

Disappointed with service took my 1500 truck for a wheel alignment after 3 1/2 hours I left the dealership, my truck was not working properly still pulling to left and steering wheel not straight. Couple da alignment after 3 1/2 hours I left the dealership, my truck was not working properly still pulling to left and steering wheel not straight. Couple days later I tried speaking to the technician to find out what he had done no luck, a advisor was supposed to call me back, never did One week later took truck back they checked the alignment and found out it was out of alignment, did not apologized for the first correction but told me I should have came back the same day when I thought the truck not working right. My advice be aware of their mistakes. More

We bought our new Ram last year, and our experience with the sales guy and rest of staff was super! We had great service when we brought the truck in for a regular service July 25th. Yes, they were runnin the sales guy and rest of staff was super! We had great service when we brought the truck in for a regular service July 25th. Yes, they were running a bit behind, but we were driven home in style, and many apologies. Love having such great customer service! :). Thanks Abby Chrysler! More

Sheldon is the man ! Very fun guy to talk too ! Everyone there is super helpful and you learn so much information from the team it’s amazing ! Good job guys and girls Very fun guy to talk too ! Everyone there is super helpful and you learn so much information from the team it’s amazing ! Good job guys and girls More