5 Star Dealer

I have never been treated worse. Lied to, gaslighted, made to feel like the issues I am having getting ahold of ppl since MARCH over and over and over again is my fault. The worst cu Lied to, gaslighted, made to feel like the issues I am having getting ahold of ppl since MARCH over and over and over again is my fault. The worst customer service I have ever experienced. You guys have made me cry, made me feel stupid and did not do what was promised without me begging and calling and emailing (which I find out now I had the wrong e-mail so I can let that part go) but come on. People are not made of money and life is hard as it is and for myself, I was so kind and tried my best to be for the past few months until today when I asked for the owner's information and was told Corbin was the main guy. Sure, for the service dept. but who is above him? I asked who paid his pay cheque and the guy being a smart a** said the accountant and they can't do anything for you.... OBVIOUSLY. I am not an idiot. He then finally said Larry and said there is NO WAY of contacting him. Pardon? Does this Larry guy not want to know how terrible some of his customers are being treated? Instead of turning things around on the customer and being defensive, try saying sorry. Do better 5 Star. It is not the customer's job to follow up 100 times because we are ghosted. I spoke to Hadi and he said to call back today and it was his day off... like he knew this and still said for me to reach out the next day. The guy who sold me the car did the same thing. Told me the car would be ready and to call the next day and he was off! Honesty would have gone a long way in this situation. There is much more to this situation but it is too much to list. Being told the deal went through, when it hadn't yet, being told the car was ready for pick up over and over again when it wasn't, being told the car would be clean and it was filthy and then take it in to be serviced and the air conditioning was fixed but the car was still filthy and the other small things were not done and I could not get my spare key back. Then today I was told if I wanted by key, why didn't I just come and get it? I am going in tomorrow for a "clean" and the other things I need done but I am not hopeful I will be treated with respect and that the job will be 100% done. Not happy. I absolutely HATE acting like a Karen but this has been a mess from the start. I hope this message is taking in as a learning experience and they can do better from here on on with their communication and own what they need to work on. More

Purchased a car 5 less than 4 months engine was blown. We got offered a loan to have it repaired. Dealership blames the way the car was driven, without any way to back this up. The car was driven by a per We got offered a loan to have it repaired. Dealership blames the way the car was driven, without any way to back this up. The car was driven by a person with disabilities only.... They will treat you great while they try and sell you a car but like dirt once you have a problem. Don't purchase there warranty it's just a joke and away for them to make money. I don't recommend anyone purchase car from them unless you want a 5 year loan and no car. More

The sales experience is great! They make every step as easy as possible for the customer. I would recommend this dealership! They make every step as easy as possible for the customer. I would recommend this dealership! More

Amazing Staff! ! So helpful and patient!! Made car shopping so much easier and stress free!! ! So helpful and patient!! Made car shopping so much easier and stress free!! More

Awesome service. I bought a car just a little over a year ago and I've had no problems. I'm here now hoping to trade it in for a nicer car I bought a car just a little over a year ago and I've had no problems. I'm here now hoping to trade it in for a nicer car More

Price was great and my wife loves her new car i definitely recommend forsure thanks definitely recommend forsure thanks More

Bought my car there 3 years ago best decision I ever made salesman was very personable salesman was very personable More

Had my vehicle now 44 years and I love her. I think she's beautiful and I take very good care of her I think she's beautiful and I take very good care of her More

We purchased both of our vehicles with 5star. They answered all and any questions we had and went out of their way to make sure we got what we were looking for at a price that was right and fair They answered all and any questions we had and went out of their way to make sure we got what we were looking for at a price that was right and fair for us. The customer service was wonderful. And when we are ready for an upgrade, they will be the ones we will purchase from! More

Great service and great staff. Always willing to help out work credit, good or bad Always willing to help out work credit, good or bad More