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417 Nissan

Ottawa, ON

4.6
592 Reviews

1599 Startop Road

Ottawa, ON

K1B 5P5

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592 Reviews of 417 Nissan

June 26, 2020

First time purchasing a vehicle from a dealership and it was a very good experience. Everyone was very nice and friendly! Michael went above and beyond to make sure that I was a happy customer. I highly rec More

by Lynnea G
Recommend Dealer
Yes
Employees Worked With
Michael Ewing
June 26, 2020

We dealt with Marcel, who was extremely kind and helpful with us. He ensured we got an great dea too which was great! highly recommend him and 417 Nissan. More

by Jasonpapailiadis2
Recommend Dealer
Yes
Employees Worked With
Steven Smith, Nasri Dagher, Marcel Salem
June 26, 2020

Excellent team My husband and I went to 417 Nissan just to see what they had to offer, with no intention of buying a car that same day. Well, Henok was our salespers More

by Danielle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Laroche, Josee Haviland, Henok Mengistu
June 25, 2020

Great experience I was very impressed by the service I got by Michael and all the staff while buying my new car. Patience, explanations of features, good price. An all More

by landry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ewing, Justin Morin-Wilson
June 24, 2020

Worst service anyone can experience!Most dishonest Worst service anyone can experience! Most dishonest dealership and unethical! Car was unfit does not pass safety, leaking rack and pinion, catalytic More

by CR613
Recommend Dealer
No
Employees Worked With
Billy abboud, Nasri Dagher, Mark Brown
Jun 24, 2020 -

417 Nissan responded

Hi CR613 I understand you purchased a pre-owned 2014 Q50 from our dealership on May 6th 2020 and traded in his 2008 G35 on May 6th. We provided you with a great deal on both the 2014 Q50 and top value for your 2008 G35 trade in. As we do with all of our pre-owned vehicles we provided safety for this vehicle. A few days later customer came into the dealership with assumptions that this vehicle was not properly safetied as per his mechanic. We asked to bring the vehicle in for an inspection to find out that the vehicle had a level 1 sweat on the rack and pinion which is not part of safety as per our certified mechanic. We then told Mr. CR613 that we will not be fixing this issue as it does not fall under the safety guidelines. He insisted that we should and that if we do not he will take higher measures and bring this to OMVIC. After a few days his brother called our Sales Manager, Nasri Dagher. After a rather lengthy discussion, Mr. Dagher offered to let his brother know that we will take the vehicle back if he is not satisfied with it and give his vehicle back to him. No strings attached at this point. He was happy with this resolution and could not believe that we had offered him this option. After that conversation, we have not heard back from either one of them until OMVIC complaint on Jun 4th. To resolve this issue after over a month (Jun 23rd) we offered again taking vehicle back. All I can say we tried to resolve this issue but any offer from our side got declined.

Jun 24, 2020 -

CR613 responded

My brother made the call on his own as he asked me where I purchaed this vehicle , whatever deal he made with Nasri Dagher has nothing to do with me as you did not reach out to me "email" call or text ! As for the leak in the rack and pinion I'm not disputing that is or was part of safety but the lack of dishonesty you and your team as you did not disclose this with me prior or after the sale ! It is an expensive repair ! After returning back the third time for the lower control arm to get replaced I let Mark brown "service manager" listen to the catalytic converters and he shrouded his shoulders and said " $1500" if you want it fixed !!! You did nothing to resolve this issue but cause nothing but a bad taste in my mouth ! And people that do know me know I don't xx ! Your loss at the end of the day and i'll make sure to spread the word ! Good luck running a dishonest ship ! You could of easily convered some of the repairs or at least one of them as there is clearly a problem ! And you admitted "sweating of the rack" which will only get worse and I have pictures to provide to whomever to prove you guys are the ones that are dishonest ! Oh as for the lower control arm not passing Safety 2 mechanics looked at it and if it wasn't a problem why did you replace it ? Hmm because it doesn't pass after your service manager taking me into the shop and properly inspecting it with 3 other mechanics heard the clunk ! Stop being dishonest ! You sold a vehicle that was unsafe! I can provide you with a mechanics report that is MTO certified if you'd like!

June 19, 2020

Great service My boyfriend and I were looking into getting an SUV as we are now a family and need more room. We dealt with Marcel who was extremely friendly and ver More

by hollybeck93
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcel Salem, Justin Morin-Wilson
June 19, 2020

We dealt with Marcel for our recent car purchase. He was pleasant and personable and took the time to show us the car’s features. More

by DSB
Recommend Dealer
Yes
Employees Worked With
Patrick Laroche, Marcel Salem, Justin Morin-Wilson
June 16, 2020

Great service manager! Always willing to help customers and provide great customer service. I know dealing with Mark my car will be well looked after More

by fleetguy96
Recommend Dealer
Yes
Employees Worked With
Cam Tomlinson , Mark Brown
June 15, 2020

My husband and I were looking to purchase a SUV and we are very glad to have come across 417 Nissan and especially Henok. He was very professional and careful due to the current pandemic situation. He lis More

by Mourin Khan
Recommend Dealer
Yes
Employees Worked With
Henok Mengistu
June 12, 2020

I had a very pleasant experience with Marcel, I would definitely recommend this dealership to any of my friends. Very friendly and nice with me More

by arijayasun
Recommend Dealer
Yes
Employees Worked With
Marcel Salem, Michael Ewing, Marcel Salem
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