401 Dixie Mazda

Good saleman I dealt with Hammad Waheed for a test drive of new 2016 Mazda 3 car. I found him very courteous and knowledgeable. Although, I did not buy the car I dealt with Hammad Waheed for a test drive of new 2016 Mazda 3 car. I found him very courteous and knowledgeable. Although, I did not buy the car, I was really pleased to visit this dealership and this salesman. The car had a very poor console and awkwardly placed gadgets. . More

Worst customer service experience of my life! Dealing with 401 Dixie Mazda has been one of the most frustrating and stressful experiences of my life. When I went to pick up my first car (Mazda 3 2 Dealing with 401 Dixie Mazda has been one of the most frustrating and stressful experiences of my life. When I went to pick up my first car (Mazda 3 2013 - leased), they did not have the paperwork in my name and I had to wait at the dealership for 2 hours while someone went to the ministry to correct this problem. They are also very pushy on the maintenance when I went for oil changes, which is all that is required for the lease agreement. You do not need to do anything, especially not the brake job they kept trying to push on me as it was only a 3 year lease. I then made the mistake of getting another car with them at the end of my lease because I thought I was getting a great deal. I got the "end of lease" call from sales saying it would be beneficial to come in and talk about a new Mazda as they were having a deal involving getting new snow tires with a lease. When I got to the dealership I was passed around to three different sales reps (the one who called me to come in was "busy") until my annoyance was noticed and I got to talk to a Sales Manager. He made it seem like asking for free snow tires was ridiculous (even though that was the deal posted EVERYWHERE). After some haggling I got the upgraded car (GS), snow tires and they would take care of my old car as is. Seemed like a good deal so off I go in my new 2016 car. One month later, SURPRISE!, I get an invoice from Cdn Dealer Services saying I owe $700 on my old car. Call Mazda and they say of course you don't owe that! We'll get it sorted out. No call back to confirm. Month later get another letter saying it is way past due and to call them. Call and they say Mazda is claiming no responsibility. Still have not figured this whole thing out 3 months after I picked up my new car. Honestly DO NOT deal with them. It's a shame really because I really like the car, just not worth the hassle More

DO NOT GO HERE There is no urgency or need to help the customers. You will leave the dealership feeling regretful and uneasy. They are rude and unhelpful and do not There is no urgency or need to help the customers. You will leave the dealership feeling regretful and uneasy. They are rude and unhelpful and do not deliver on promises. I urge you to stay away from this dealership, you are spending thousands of dollars not a couple hundreds and end up feeling completely unsatisfied and angry. More

Lack of customer service Today is Tuesday. Since last Saturday I've been trying to reach sales reps or managers, trying to make a deal for brand new car. No luck. Managers alw Today is Tuesday. Since last Saturday I've been trying to reach sales reps or managers, trying to make a deal for brand new car. No luck. Managers always busy. Sales reps most of the time busy. Even if they answer the phone, after few questions they say "let me call you later" then never call back! Simply you don't get selling vibe from this dealership! More

ASAD IS AMAZING!!! Asad is an outstanding sales associate who takes the time to get to know his clients. He takes pride is his quality of work and it truly shows.He make Asad is an outstanding sales associate who takes the time to get to know his clients. He takes pride is his quality of work and it truly shows.He makes you feel as though you are family and does his thorough assessment to ensure all your needs are met. After purchasing my first car through him I was so satisfied with his service that I returned and purchased a second car along side with bringing in multiple friends for referrals. Asad is an asset to Dixie Mazda. For as long as he is there I will ensure that Dixie Mazda has my continuous business. More

PHENOMENAL EXPERIENCE AWESOME!! AMAZING!!! and the list goes on..... From the moment, I called the dealership (at the last minute) to come in and talk about buying a Maz AWESOME!! AMAZING!!! and the list goes on..... From the moment, I called the dealership (at the last minute) to come in and talk about buying a Mazda to the moment we walked out with my new baby; I have had the most amazing experience ever! We first spoke to Jose who set us up with Jas (BEST SALES PERSON EVER!) He was funny, courteous, he listened to what we wanted, he understood us and our life style, what we wanted in a car, what we would like to have, what our budget was, most of all he was honest. Jas showed us what are options are, all the models that would fit our needs, and he was knowledgeable no matter what questions we had.He even gave us our space when he noticed we wanted to talk it out. He didn't hover around us. He picked and dropped us off for our visits as we didn't have a car and we truly appreciated it. Once we picked the car we wanted Jas set us up with Imran (THE MAGICIAN!) to go over our finance options. He not only works wonders, but he was fast and did not waste any time. He went over our options and explained each one in detail and gave us reasons why one was better than the other etc... He was extremely knowledgeable as well and taught us things we will carry on for life. He helped us get into our new baby at the same time build our credit and we truly appreciate it. Not only that he set us up with everything that we need to protect our Mazda. After signing all the papers, we got our car the next day! I thought it would be at least a week before we got a car. On delivery day, we got to meet Parveen who showed us all the things we need to know to get started with our car. She even get some of the settings done - especially the NAV chip - I would have had a hard time figuring that one out. She was AWESOME! We then got to meet Jose who went over all the final paperwork with us and gave us our first keys. Before we left we personally got handed the second set of keys by the sales manager who was a very pleasant person. His entire team is AMAZING! THANK YOU FROM THE BOTTOM OF OUR HEARTS TO THE ENTIRE 401 DIXIE MAZDA TEAM! WE ARE SO EXCITED TO BE PART OF THE ZOOM ZOOM FAMILIA! More

Excellent dealership What a great experience and mostly because of the people. We LOVE Hassan. He is the sweetest fellow, patient, knows what he is talking about and so ve What a great experience and mostly because of the people. We LOVE Hassan. He is the sweetest fellow, patient, knows what he is talking about and so very genuine. After meeting with him twice, we returned without making an appointment. He was super busy but got back with us in no time after which me and my wife were confident with this dealership and our sales agent. He is super-efficient, knowledgeable, and made the experience more than fun. He continues to be available for questions via text, which is remarkable. We even enjoyed the sales manager, who added a touch of good-spirit and warmth to the whole experience, even though it was late on Saturday evening and I continued to haggle. What a tiring experience, but more enjoyable because of the incredible staff. I had no idea that buying a car could be so much fun. I feel like I made some friends and hope that over the years this continues. Mr Hassan Azhar continues to check in with me to see if I have questions about the car or need anything else. I look forward to stopping by for a car wash and to say hello. PS, love my new mazda 3 too. More

After countless number of dealerships, I had the pleasure of giving business to 401 Dixie Mazda. Our salesperson, Hassan quickly understood our needs and was able to meet all of our expectations. He was resp of giving business to 401 Dixie Mazda. Our salesperson, Hassan quickly understood our needs and was able to meet all of our expectations. He was respectful, full of energy, honest and intelligent. Having been in the buyers market for over 3 months, I had my fair share of ambitious and misleading sales persons; however, Hassan demonstrates a genuine personality that is centred around true customer satisfaction. It is with great pleasure to recommend Hassan for your next Mazda. I will personally be considering coming back again and have no hesitation in recommending him to family and friends. More

When ever I go for servicetruere. They treat me like VIP. Staff is very friendly and professional. They always appreciate my business. This is my 3rd Mazda. Staff is very friendly and professional. They always appreciate my business. This is my 3rd Mazda. More

I bought a used mazda 3 from them.Brand new tires had been installed on this 2008 mazda.but the alignment had not been checked.two months after buying the car the front tires were worn out on the inside been installed on this 2008 mazda.but the alignment had not been checked.two months after buying the car the front tires were worn out on the inside and had tobe changed.They refused to take responsability for this,and told me that checking the alignment was not part of the ontario safety check requirement.I'm not a mechanic,but it seems to me that checking the aligment on a vehicle when installing new tires should be common practice. More