401 Dixie Mazda

The worst experience to deal with 401 dixie mazda The worst place to visit never mind to purchase anything from theme. In September 2018 I purchased 2014 Honda Pilot witch was not safe for driving, mi The worst place to visit never mind to purchase anything from theme. In September 2018 I purchased 2014 Honda Pilot witch was not safe for driving, missing jack, wheel wrench not fiting on the wheel nuts. Even through the deal process, they successfuly lied to me with almost everything, from financing interest rate, rust proofing price and process, salesman try to hide spare key, and safety condition on the vehicle.pi On the day of the purchase I come home with no single piece a paper or any proof that I did agree to purchase the vehicle, all documentation and agreements they kept only for themselves. When I pick up the vehicle they handed to me folder, which I did not went over to see what is inside. When I come home I opened the folder and iside was only financing agreement from financing institution with higher interest rate that was promised and rust proofing warranty. No vehicle safety certification, no details of the price what Im paying for. After two days I went to talk to the Sales Manager, Finance Manger and salesperson about all problems, and they told me that I agree on the deal and I sigh and now they can not do anything. Then I realised that I was baisically robed from 401 DIXIE MAZDA managment, and arice concern of the vehicle condition. I took the vehicle to the local auto mechanic garage where been found more problems with the vehicle. Not to long after that, before October 17 2018 I noticed ABS light on dashbourt. Then I took the vehicle to the Honda dealer service for diagnostic where Honda service found problems with ABS functions and weak battery. Becouse I was advised from agency, then I had to send e-mails to General Store Manager, Sales Manager and Salesperson, requiering personal meting to explain problems I have experiensed with the vehicle in such a short time since I purchased. Since I never had any respond from my e-mails, I call the Sales Manager few times, and finally I spoke and set a meeting. On the meeting I show him only last results from Honda service and I ask what can be done. Insted traying to find solution to fix the problems with the vehicle, he try to sell me extended warranty. I told him why I have to spend more money, when this is angoing problem since I purchased the vehicle. For this vehicle I pay more than fear price and i did not expect any problems in such a short time. 401 DIXIE MAZDA did not try to do anything becouse I did not purchased warranty from them. Now this caise is going to leagal agency for further action. And I appolagise to the readers that I can not show the names of the managment of 401 DIXIE MAZDA for now. More

Rude & Try to sell you the most expensive maintenance I wanted to try car maintenance for my Mazda3 bought somewhere else at this location because it's close to work. Called in to book a service appointme I wanted to try car maintenance for my Mazda3 bought somewhere else at this location because it's close to work. Called in to book a service appointment, but the receptionist was so rude and unprofessional. She didn't ask any info about my vehicle, and when I asked her about one of the maintenance bundle they list on their website, she refused to explain to me what's included. She just tried to sell you the most expansive maintenance package they have. Stay away from this location. More

Very unprofessional sales and finance team Team of very unprofessional people. I purchased/ leased car from the dealership. First they messed up in completing the installation of all the things Team of very unprofessional people. I purchased/ leased car from the dealership. First they messed up in completing the installation of all the things that we agreed upon, wasted my 2 days on that. then height of inefficiency and unprofessional behavior came from the so called finance department. These people messed up in address in ownership, wasted another day by running to service Ontario in making all the corrections, due to which still i am waiting for insurance papers from the company and had to request insurance company to extend the temporary insurance for some more time. And in spite of writing several emails to them, still waiting to get the cheque for difference amount, everytime I am sending them email, I get standard reply,"that they have issued cheque long time back and if I didn't received it yet then they will make stop payment for that and issue new cheque" After sale they don't care about any thing, as soon as customer enters in to contract, their job is done and they start looking for another customer and forgot all things that they commit to first customer. More

Great experience; exceeded expectation Great experience! Parked car and entered building and got greeted by a gentlemen to perform an initial triage. He walked me over to Ambi for my ser Great experience! Parked car and entered building and got greeted by a gentlemen to perform an initial triage. He walked me over to Ambi for my service. Ambi answered all my questions and provided recommendation on what service should be completed based on my interval. She was kind and friendly, smiling. All the expectation one would want. Waiting area had coffee/tea and donuts (bonus!!) overall great experience! More

best dealership experience ever I have never felt so at ease while purchasing a vehicle. Most simple, relaxed experience ever. The were clear, concise and explained everything to me I have never felt so at ease while purchasing a vehicle. Most simple, relaxed experience ever. The were clear, concise and explained everything to me in detail. All my referrals will go to them! More

I got a beautiful 2017 Mazda CX-5 and I love it! Buying a car is stressful. It involves a lot of money, paper work, and a lot of sifting through garbage information online. On top of that, when you g Buying a car is stressful. It involves a lot of money, paper work, and a lot of sifting through garbage information online. On top of that, when you go to car dealerships the sales people are so pushy and rude. It causes your stress level to increase exponentially. 401 Dixie Mazda was the opposite. I visited them 3 or 4 times over the past 3 months or so, and had a pleasant experience each time. No one tried to manipulate me into buying a car. The people who work there are not pushy, just helpful. After visiting other dealerships, I went with 401 Dixie Mazda because I thought they were the most honest and easiest to deal with. I have had other cars, but this was my first time financing a vehicle. 401 Dixie Mazda made the process as straightforward and easy as possible. They didn't tell me different things and go back and forth like some other dealerships we dealt with. I got a beautiful 2017 Mazda CX-5 and I love it!!!!!!! It's my dream car. Thanks Mike, Mary, James and Austin :) More

Please don't give them your business or trust I bought a brand new mazda 3 from 401 dixie mazda. I was not satisfied with the way car was driving and engine was making noise. The service departmen I bought a brand new mazda 3 from 401 dixie mazda. I was not satisfied with the way car was driving and engine was making noise. The service department told me that its normal for skydive technology and will always shut my concerns. I traded the car in less than a year due to frustrations with the drive nd bought a brand new CX-3. The salesman fooled me in buying 2016 model in 2017 as apparently he was giving me a great deal as managers special only to realize later that I didn't save any money. They are just crooks and took advantage of me being single female who was relying on my sales person for advice. My brand new Mazda CX-3 has been giving problems. I called service department and they fixed the AC as it was not cooling the car last summer. After that my car started giving more serious problems. It jerks and stalls while driving. I called the dealership for them to check it out as it is too dangerous and unreliable for me to drive me and my kids to school and work everyday. The service guys Adam told me he can't take me in until next week. SERIOUSLY I have a car thats not driving and you can't check it until next week. What am i suppose to do meanwhile? His response is "you can bring your car and leave it here but we wont check it unit next week. You can rent a car from Enterprise meanwhile". REALLY after buying brand new car I should be renting cars as MAZDA is so unreliable and the dealership wont even back up their product. I explained him I need them to look at the car ASAP and asked them to give me a loaner car to drive if they cant look at it right away. He arrogantly refused. i asked to speak to service manger and they are never available. So here am I with an awful vehicle and awful people I regret doing business with. More

Excellent service Great atmosphere, approachable staff especially Hammad Waleed and Osman who are both helpful and patiently answered all our inquiry till end. Great Great atmosphere, approachable staff especially Hammad Waleed and Osman who are both helpful and patiently answered all our inquiry till end. Great service over all and we are satisfied customer. More

Could be better In general the experience is just ok, sales person Atif was very helpful and informative, however sales managers don't want to give you a decent price In general the experience is just ok, sales person Atif was very helpful and informative, however sales managers don't want to give you a decent price for used car(and your trade in) and after negotiating, their discounts for some extras sound rather like a joke and not the discount. More

Excellent Sevice I came in looking to upgrade my Hyundai Elantra and Nick Grewal was very helpful in making a deal that works for me in purchasing the Mazda CX-5. Pick I came in looking to upgrade my Hyundai Elantra and Nick Grewal was very helpful in making a deal that works for me in purchasing the Mazda CX-5. Picking up the car from Osman Osman was a breeze as he showed me the features of the car. Parts and Services Department also provided excellent services. Jay Sisican More