401 Dixie Mazda

Horrible customer servicec Leased a car under 2 years ago from Mazda and the lady at service informs me I must change my rotors. Rotors according to google last 3x as long as Leased a car under 2 years ago from Mazda and the lady at service informs me I must change my rotors. Rotors according to google last 3x as long as break pads. The lady at service informed me that due to my driving habits that it is wear and tear And indicating that this did not happen to her as she drives more softer then me. I asked for the head office number and she provided me with a company that use to do financing for Mazda. The guy that worked for the financing company informed me they did not do business with Mazda for over 10 years. Therefore their service department couldn’t even guide me to their own head office and obviously does not know what they are talking about. More

Horrible customer service Really upset with this dealership! It’s like after the purchase was made they just simply ignore you. Horrible customer service. Everytime I call in t Really upset with this dealership! It’s like after the purchase was made they just simply ignore you. Horrible customer service. Everytime I call in the response is “can I get your number and we will call you back” I wait the entire day and no call back...this is such a common thing that it makes you not want to call them. Please don’t make promises and not follow through with them, I will surely let me friends and family know not to purchase from here. Horrible service, makes promises on the day of purchase and doesn’t follow through with it. More

WORST SERVICE - WILL NEVER GO BACK Its really a shame that I will have to switch dealerships as I am normally a very loyal customer. I purchased a 2017 Mazda 3 from this location in 201 Its really a shame that I will have to switch dealerships as I am normally a very loyal customer. I purchased a 2017 Mazda 3 from this location in 2017 and as a result, I always went here for all of my issues and oil changes. I went there this week for an oil change and asked them to please check my breaks as it was squeaking a little which is very out of the ordinary for a car that is a year old and has only 16 000 km on it. I was promptly told by Adam that I am actually do for a yearly check up and that this would cost me $380!!!! as they would be doing all kinds of things including break checks and a whole other slurry of things I do not need for a car that is basically brand new. I declined this and signed off on $67 dollars for my oil change. Mind you they have an ad on their service counter that says there is a promo going to do all these things for $99 dollars but when I asked I was told this promo has passed because it is a fall promo (then why is it still on the counter if it is not a promo anymore?!) When I came back to get the car after the oil change, I was charged $85 dollars. I don't know how with tax $67 turns into $85 but apparently at Dixie Mazda anything is possible. When I called them after coming home and realizing the huge discrepancy between my last oil change in July that cost me $72 dollars I was told that prices "went up". Apparently now they charge you for taking the oil out. $8 dollars for removing my oil although they are already charge labor fees and an oil fee as well (also a new feature that was not on the bill 6 months earlier)! Unbelievable, this location will only try and upsell and add fees for no reason. Do yourself a favour and go somewhere else! More

Great experience They each took their time to go over any questions we had. They are pleasant professionals I would recommend to friends and they all have great smile They each took their time to go over any questions we had. They are pleasant professionals I would recommend to friends and they all have great smiles too :) More

The worst experience to deal with 401 dixie mazda The worst place to visit never mind to purchase anything from theme. In September 2018 I purchased 2014 Honda Pilot witch was not safe for driving, mi The worst place to visit never mind to purchase anything from theme. In September 2018 I purchased 2014 Honda Pilot witch was not safe for driving, missing jack, wheel wrench not fiting on the wheel nuts. Even through the deal process, they successfuly lied to me with almost everything, from financing interest rate, rust proofing price and process, salesman try to hide spare key, and safety condition on the vehicle.pi On the day of the purchase I come home with no single piece a paper or any proof that I did agree to purchase the vehicle, all documentation and agreements they kept only for themselves. When I pick up the vehicle they handed to me folder, which I did not went over to see what is inside. When I come home I opened the folder and iside was only financing agreement from financing institution with higher interest rate that was promised and rust proofing warranty. No vehicle safety certification, no details of the price what Im paying for. After two days I went to talk to the Sales Manager, Finance Manger and salesperson about all problems, and they told me that I agree on the deal and I sigh and now they can not do anything. Then I realised that I was baisically robed from 401 DIXIE MAZDA managment, and arice concern of the vehicle condition. I took the vehicle to the local auto mechanic garage where been found more problems with the vehicle. Not to long after that, before October 17 2018 I noticed ABS light on dashbourt. Then I took the vehicle to the Honda dealer service for diagnostic where Honda service found problems with ABS functions and weak battery. Becouse I was advised from agency, then I had to send e-mails to General Store Manager, Sales Manager and Salesperson, requiering personal meting to explain problems I have experiensed with the vehicle in such a short time since I purchased. Since I never had any respond from my e-mails, I call the Sales Manager few times, and finally I spoke and set a meeting. On the meeting I show him only last results from Honda service and I ask what can be done. Insted traying to find solution to fix the problems with the vehicle, he try to sell me extended warranty. I told him why I have to spend more money, when this is angoing problem since I purchased the vehicle. For this vehicle I pay more than fear price and i did not expect any problems in such a short time. 401 DIXIE MAZDA did not try to do anything becouse I did not purchased warranty from them. Now this caise is going to leagal agency for further action. And I appolagise to the readers that I can not show the names of the managment of 401 DIXIE MAZDA for now. More

Rude & Try to sell you the most expensive maintenance I wanted to try car maintenance for my Mazda3 bought somewhere else at this location because it's close to work. Called in to book a service appointme I wanted to try car maintenance for my Mazda3 bought somewhere else at this location because it's close to work. Called in to book a service appointment, but the receptionist was so rude and unprofessional. She didn't ask any info about my vehicle, and when I asked her about one of the maintenance bundle they list on their website, she refused to explain to me what's included. She just tried to sell you the most expansive maintenance package they have. Stay away from this location. More

Very unprofessional sales and finance team Team of very unprofessional people. I purchased/ leased car from the dealership. First they messed up in completing the installation of all the things Team of very unprofessional people. I purchased/ leased car from the dealership. First they messed up in completing the installation of all the things that we agreed upon, wasted my 2 days on that. then height of inefficiency and unprofessional behavior came from the so called finance department. These people messed up in address in ownership, wasted another day by running to service Ontario in making all the corrections, due to which still i am waiting for insurance papers from the company and had to request insurance company to extend the temporary insurance for some more time. And in spite of writing several emails to them, still waiting to get the cheque for difference amount, everytime I am sending them email, I get standard reply,"that they have issued cheque long time back and if I didn't received it yet then they will make stop payment for that and issue new cheque" After sale they don't care about any thing, as soon as customer enters in to contract, their job is done and they start looking for another customer and forgot all things that they commit to first customer. More

Great experience; exceeded expectation Great experience! Parked car and entered building and got greeted by a gentlemen to perform an initial triage. He walked me over to Ambi for my ser Great experience! Parked car and entered building and got greeted by a gentlemen to perform an initial triage. He walked me over to Ambi for my service. Ambi answered all my questions and provided recommendation on what service should be completed based on my interval. She was kind and friendly, smiling. All the expectation one would want. Waiting area had coffee/tea and donuts (bonus!!) overall great experience! More

best dealership experience ever I have never felt so at ease while purchasing a vehicle. Most simple, relaxed experience ever. The were clear, concise and explained everything to me I have never felt so at ease while purchasing a vehicle. Most simple, relaxed experience ever. The were clear, concise and explained everything to me in detail. All my referrals will go to them! More

I got a beautiful 2017 Mazda CX-5 and I love it! Buying a car is stressful. It involves a lot of money, paper work, and a lot of sifting through garbage information online. On top of that, when you g Buying a car is stressful. It involves a lot of money, paper work, and a lot of sifting through garbage information online. On top of that, when you go to car dealerships the sales people are so pushy and rude. It causes your stress level to increase exponentially. 401 Dixie Mazda was the opposite. I visited them 3 or 4 times over the past 3 months or so, and had a pleasant experience each time. No one tried to manipulate me into buying a car. The people who work there are not pushy, just helpful. After visiting other dealerships, I went with 401 Dixie Mazda because I thought they were the most honest and easiest to deal with. I have had other cars, but this was my first time financing a vehicle. 401 Dixie Mazda made the process as straightforward and easy as possible. They didn't tell me different things and go back and forth like some other dealerships we dealt with. I got a beautiful 2017 Mazda CX-5 and I love it!!!!!!! It's my dream car. Thanks Mike, Mary, James and Austin :) More