401 Dixie Mazda

They will run a soft credit check on your while you are test driving a car. Will charge a $1500 documentation fee and try to make a 15k car into a 35k purchase. Absolutely repulsive and demoralized individ test driving a car. Will charge a $1500 documentation fee and try to make a 15k car into a 35k purchase. Absolutely repulsive and demoralized individuals. Would NEVER recommend. More

Used Mazda CX-5 Purchase: Be prepared to spend another at least $1000 to make the vehicle safe to drive. But they say it is safety certified. Don't want to believe them! Problems: *They say the vehicle i least $1000 to make the vehicle safe to drive. But they say it is safety certified. Don't want to believe them! Problems: *They say the vehicle is safety certified. But I don't believe them. The tires are not even good enough to drive on the freeway. Test drive was fine but getting humming noise from the tires after taking delivery. They don't care about our concern. *Forcing us to go for rust proof. If you don't take the rust proof package then you will face some consequences for sure. *Looks like single person's used car dealership, doesn't looks like Mazda dealership. *No detailing done *No professionalism *No respect for our time *No respect to customer once the deal is signed My concerns are still no addressed!!! They try to pull out our hard earned money!!! More

Bad Service team,Unprofessional work!!Love the new Bad Service team, Unprofessional work!! Love the new cars design and interior , would buy a Mazda but not after this first service visit, I wouldn Bad Service team, Unprofessional work!! Love the new cars design and interior , would buy a Mazda but not after this first service visit, I wouldn’t ever come back or even considering buying a Mazda due to their unprofessional treatment with my car. Had a tire leak, called in to book an appointment. After nearly 2.5hrs, they said the repaired is done. Got back my car, found my floor mat was very dirty, covered with dirt and oil, also the door and panel of the driver side was dirty and could of been scratched up due to their carelessness dirty boot and footing when entering the car. My rim was also damaged, found an inch long chip damaged to the wheel rim finished coating also the replacement valve stem didn’t fit nicely like the other wheels, the part was not the matching part. When I checked the tire pressure it was 42 psi should of be 32psi. My over all first experiences warned me to not trust this unprofessional dealership service department and hence I may never buy a Mazda ever. More

This is the worst dealership I have ever encountered and would not recommend them to anyone. They are unprofessional, provide inaccurate information and then tried to dispute. I was actually afraid to write would not recommend them to anyone. They are unprofessional, provide inaccurate information and then tried to dispute. I was actually afraid to write this review for fear of repercussions (after all they collect loads of personal data when you are purchasing a vehicle) I was supposed to pick up my new CX5 at 9.am in the morning ( August, 2020) but the dealership did not get the vehicle ready until 12.00 noon. At 9.00am, I was told that they had to wash the vehicle because it was sitting outside for a few months. Then I was told that the sales manager was in a meeting - no respect for my time. The sales manager tried to sell me extended warranty from a 3rd party as opposed to a Mazda warranty! Perhaps they make more money selling a non Mazda warranty. He was quite upset and unpleasant when I refused the 3rd party warranty (did not hesitate to show his temper). We signed the necessary paperwork and left the dealership at 2.00pm ( it took 5 hrs to pick up my vehicle). Unacceptable!!! My CX5 was dirty even though I was told that it was washed plus there was a strong odour of oil in the vehicle. So disappointing after spending close to $50k More

Very bad after sales service. I trade in my Mazda 5 to a CX 5, not reliable team and keep avoiding calls and in addition provide wrong information. My sales associate was Tahir Shaik. CX 5, not reliable team and keep avoiding calls and in addition provide wrong information. My sales associate was Tahir Shaik. More

I don’t even know where to begin to express my gratitude to Atif, the lease manager at 401 Dixie Mazda. This is a man who is not only a great sales person, but also a great human being. I am a young girl, n to Atif, the lease manager at 401 Dixie Mazda. This is a man who is not only a great sales person, but also a great human being. I am a young girl, not too knowledgeable when it comes to vehicles, leases, financing- so I feel that it is very important to be cautious when dealing with the process of signing for a new car. Atif and Ishan worked together to help me understand all my options and to make the best decision personalized for me. I felt like their intentions were pure during the whole process- they were not pushy sales people at all whatsoever. After speaking to them about my situation, I felt like I could honestly put all my trust in them to help me choose the right options. And they did. I am so satisfied with my new lease- but not only that. The most important thing is how smoothly the process went for me. They were so helpful that they lifted so much stress off my shoulders. They went above and beyond in helping me- they did not have to do that. I have no complaints whatsoever. I want these two men to get the recognition they deserve, not just for being great at their jobs, but also for being great people. At the end of the day, both go hand in hand. Thank you both. I truly appreciate everything you did for me. More