401 Dixie Kia

The excellent customer service I received from the staff of 401 Dixie Kia began from the moment I called to inquire about the availability of a vehicle to the time I was driving it off the lot. Rob, Chad an of 401 Dixie Kia began from the moment I called to inquire about the availability of a vehicle to the time I was driving it off the lot. Rob, Chad and Melissa were very knowledgeable, patient, friendly, and extremely accommodating. They ensured that I understood all my options, and kept my best interests at the forefront. I had numerous questions and concerns, and they were able to answer them promptly and to my utmost satisfaction. They worked very hard to close a difficult deal, and did it all within a single day to accommodate the fact that I live in Brantford. In a nutshell, Rob, Chad and Melissa ensured that I left a very happy and satisfied customer. For all your hard work and care, I am extremely grateful! I would without a doubt make the hour-long trip to 401 Dixie Kia to do business again. And I would highly recommend 401 Dixie Kia to anyone interested in a great selection of well-priced vehicles that are complimented with wonderful customer service. Melissa Pedley More

Hello Team 401 Dixie Kia, I would like to let you Hello Team 401 Dixie Kia, I would like to let you folks know how much I loved your service @ 401 Dixie Kia. I have bought 7 cars in the last 9 y Hello Team 401 Dixie Kia, I would like to let you folks know how much I loved your service @ 401 Dixie Kia. I have bought 7 cars in the last 9 years, and let me tell that you folks "BY FAR" exceeded my expectations. I was in the market for a smaller car as i already have a Honda Pilot and a Honda CRV. I looked at offerings from Audi, BMW, Lexus and Subaru. Once we test drove the Sorento, we were thoroughly pleased. A big part of customer experience comes with the service after the product is sold. Time and time again, we were always left with feeling that something was missing when we would drop by for oil changes, etc.. For this specific reason, I am taking my time on this and would like to tell you how I felt. ( and let me add, in 10 years , this is the first time I am taking the time to do this) A big, big thank you to Amit Sharma for his professional attitude and infinite patience. He came along with us on 4 test drives on 4 different vehicles ! Also a big thank you to Chad for making the deal go thru and staying way past 6 PM that evening. I would also thank Melissa for staying late to complete the paper-work. This is the first time I have bought a KIA, and my first impressions are very good on the vehicle. To be honest, I have yet to find a quirk or a "wish list" of features on the vehicle. A small portion of my work involves interacting with end-users and I know good customer service when I see it. I would like to also let Kia Corporate know that you folks are doing a great job, not just with the cars but with the customer service as well. Once again, thank you so much for making this purchase a pleasurable and will be something that will bring me back to you. The kids love the car which is a big plus :) Thank you, Mark and Rabia More

Just purchased a new 2011 Kia Optima LX at 401 Dixie Kia. Overall, it has been a very positive experience. Robert McFarlane was very friendly, highly professional, and kept hassle to a minimum. He provide Overall, it has been a very positive experience. Robert McFarlane was very friendly, highly professional, and kept hassle to a minimum. He provided extensive information about the car features, and promptly answer any questions relative to the car. The car arrived quickly, and the paperwork was straightforward. The only negative aspect was the number of fees included in the final price. More

Hello Jordan, I just wanted to take another moment Hello Jordan, I just wanted to take another moment here to say how very pleased we are with acquiring such a fine vehicle from you and the TEAM at Hello Jordan, I just wanted to take another moment here to say how very pleased we are with acquiring such a fine vehicle from you and the TEAM at 401Dixie KIA. The purchase of our Volvo exceeds our expectations. Your honest and transparent professionalism on the sale of our vehicle purchase was a pleasant change from our previous purchase experiences, including several shameful Volvo Dealers that shall remain nameless, but we, and they, know who they are. You have made our purchase experience with you fluid and seamless and very efficient. You are a true model of what defines the words "CUSTOMERS FIRST" in providing excellent customer service to my wife Rachel & I during the past several days. Congratulations! We can say this with whole heartiness as we have both worked in front line sales and marketing jobs where top notch customer service means everything to a business. You are a true asset to your employers and I wish you life-long career success with them. We will be pleased to refer you as a dedicated, trustworthy and reliable source for friends, family, and colleagues should they require assistance with a future purchase new or used. I look forward to working with you in the very near future for another purchase should we have the opportunity to acquire one more vehicle for our household. Please continue with your model efforts there and inspire those around you to adopt such a great approach and delivery of customer service excellence we have experienced through you this week. Best regards. Warmly, Robert MacGregor More

I had the pleasure of purchasing a brand new KIA Soul approx. 3 years ago, and I was fortunate to deal with Debra Sguigna at that point. She ensured that the sales personnel I dealt with was experienced approx. 3 years ago, and I was fortunate to deal with Debra Sguigna at that point. She ensured that the sales personnel I dealt with was experienced, and knowledgeable. It was an excellent experience, and when the time came to consider a new vehicle, I approached Debra once again. She hand picked which sales rep I should deal with, and she was accurate in her decision once again. Johnny Arcangel was very easy to deal with, knew about the features of the vehicle I was considering, and with zero pressure to purchase. I am happy to say that I ended up purchasing a 2012 Sportage, and could not be happier with my decision. The vehicle has all the features I required, and then some. Customer Service is at the forefront of this dealership, and it shows, as every time I have to go for service, I am welcomed warmly, which is greatly appreciated. Not only did they get my sale, but my mother returned to purchase a 2012 Rondo the same day. I cannot say enough about how much of a pleasure it was to deal with Debra and Johnny ( as well as Melissa in finance, who was a HUGE help ), they have earned my business, and will continue to in the forseeable future. Thanks to all that helped in my decision. Nick G. More

Before visiting this dealership,it's a prerequisite to research reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice. research reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice. Google this dealer, and the same names connected to the dealership appear to re appear. How a sales agreement can be figuratively ripped up because the dealer changed its mind due to their oversight is incomprehensible. The licensing agency OMVIC can’t even help you in this case since it turns into a civil suit. Guess car contracts that are “binding” doesn’t mean “binding” in Ontario, Canada? The brand has really taken off in recent years, especially with the design genius of Peter Schreyer from Audi heritage. It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. With dealerships such as 401 Dixie Kia, will the automotive sales industry ever lose its “icky” side? Caveat Emptor More

My wife and I have purchased two Kia vehicles from this dealership (401 Dixie Kia). The vehichles themselves (Rondo and Rio5) are absolutely fantastic and we love them. However, the employees, managers dealership (401 Dixie Kia). The vehichles themselves (Rondo and Rio5) are absolutely fantastic and we love them. However, the employees, managers included really leave much to be desired. Everyone was great up front, really nice and helpful, until the deal was signed and we got the vehicles. With the vehicles we purchased some extras, floor mats, paint sticks, etc... It has been over two months and we are still trying to get these items. We were originally told by Jordan that it would take 3 or 4 days for the items to come in, but that he would call when they did. After a week I called, to which he said it might take another week. After a few weeks he would not take our calls or return our messages. Michelle, one of the managers, who guarenteed she would get this fixed has not. Another manager, Adam, who I was able to speak with last week guarenteed them for the following Monday. Of course Monday he was unavailable all day, didnt return calls etc. This dealership has proven a nightmare for us and I highly recommend any other Kia dealership over this one. As a summary for those who do not need the descriptive passage above: - purchased two new Kia 2011 vehicles from this dealership - staff helpful until you pick up the car - never return calls or deliver on what they say - Over two months and they are still giving us the run around Highly highly do not recommend anyone purchase from this dealership. More