401 Dixie Hyundai

I have been a happy customer of this dealership since 2008, owning multiple new SUV’s along the way. Their sales and service departments are world class. It is a pleasure doing business with them. 2008, owning multiple new SUV’s along the way. Their sales and service departments are world class. It is a pleasure doing business with them. More

Highly Recommended to all of those who want to buy a car with great price and best experience. Friendly staff and I am very impressed by there service with great price and best experience. Friendly staff and I am very impressed by there service More

I purchased the vehicle on 22 Feb 2023 and its 23 March 2024. As a loyal customer of 401 Dixie Hyundai, it is with a heavy heart that I share my recent experience, or rather, my ongoing ordeal with their s 2024. As a loyal customer of 401 Dixie Hyundai, it is with a heavy heart that I share my recent experience, or rather, my ongoing ordeal with their service department. Seven months ago, I entrusted my beloved vehicle to their care for what I anticipated to be a routine repair. Little did I know that this decision would lead to a prolonged period of frustration, disappointment, and ultimately, disillusionment. From the outset, the staff at [401 Dixie Hyundai] appeared courteous and professional, instilling confidence in their ability to address my car's maintenance needs. However, as the days turned into weeks, and weeks into months, it became increasingly evident that their promises of timely repair were mere lip service. Communication, or rather the lack thereof, has been a glaring issue throughout this ordeal. Despite my repeated attempts to seek updates on the status of my vehicle, I was met with vague responses, unfulfilled promises, and a profound sense of disregard for my concerns as a customer. The communication breakdown only served to compound my frustration and deepen the sense of betrayal I felt toward a dealership I had once trusted. Beyond the emotional toll, the prolonged delay in repairing my car has imposed a significant financial burden. In addition to the initial repair costs, These unforeseen costs, coupled with the absence of a tangible resolution, have strained my finances and added insult to injury. Moreover, the impact on my daily life cannot be overstated. In conclusion, my experience with 401 Dixie Hyundai has been nothing short of disheartening. What began as a simple repair request has devolved into a protracted ordeal characterized by neglect, frustration, and financial strain. As I continue to grapple with the consequences of this unresolved situation, I am left with a profound sense of disappointment and a reluctance to entrust my vehicle, or my loyalty, to brand like Hyundai Canada and 401 Dixie Hyundai in the future. No Help from Hyundai Canada ever came and is coming I guess More

Jordon Muir, service Advisor was excellent in profound details of service and very professional in his dealing. details of service and very professional in his dealing. More

Excellent service! I highly recoment 401 Dixie Hyundai for any kind of service. Thank you! I highly recoment 401 Dixie Hyundai for any kind of service. Thank you! More

Amazing customer service from service staff, very helpful and caring. Keep doing the great work. and caring. Keep doing the great work. More

Yekin was nice and tentative. However, there were a few things that could have improved. He told me that the service #3 was supposed to take a couple of hours, but it took almost However, there were a few things that could have improved. He told me that the service #3 was supposed to take a couple of hours, but it took almost 5.5hrs. I was there from 11am and i had to leave at 3:30pm to pick up my kid from school and the car still wasn't done. I wished Yekin could have offered me a shuttle to go home to wait, instead of staying at the dealership for so long. The car was finally ready for pick up around 4:30pm, and I had to ask for a shuttle to pick me up. I know it's out of Yekin's control how long the service was going to take, but if he said it was going to take a couple of hours, then a shuttle should have been offered. Also not entirely happy that the total service costed $920 when I only wanted to go in for oil change. Then Yekin came to find me to tell me that there were 4 other services i need, which would rack me up another $800 or so. There was no way i was going to spend more than 1k on maintenance. Hyuandai should really tell their customers in advance if they are due for a huge costly maintenance. Not everyone has an extra 2k sitting in their banks for maintenances. I could barely afford a comfortable living, so this costly maintenance is definitely going to set me back. And I'm sure there's other people who are in an even tighter situating than myself. Yekin did throw in a $25 gas card and free car wash, which was nice. I understand he's doing his job, and that my car was "up for" maintenance, but i only have 45k distance on my car, and this maintenance seemed unreasonable costly. Also on another note, i keep getting emails to trade in my car for another newer model, and I've already went in to talk to one of the reps and they only offered me 14k for my 2019 kona, when i can see that the market price for my same model and trim with higher km, going for 22k and above. I was still interested in the new kona model, but i paid about 24k for my 2019 kona, and if i were to trade in for a newer model, it would cost be 23k for the newer model, which made no sense. The rep said they will call me back in a few days to follow up and see if we changed our minds. He didn't call. That's fine, but i don't appreciate that now other reps are emailing me about the same trade-ins. I love my kona, but the customer satisfaction could use some improvements More

Yes yes yes yes oui oui Oui oui. Merci Merci merci merci merci merci merci Merci Merci merci merci merci merci merci More

My car is with the dealership for 6 months and they still haven’t find the issue yet. Going back and forth with hyundai canada and dealership but their is no response or a solution. haven’t find the issue yet. Going back and forth with hyundai canada and dealership but their is no response or a solution. More

Friendly, knowledgeable, willing to go the extra mile to make sure customer is getting what they are looking for make sure customer is getting what they are looking for More