Zach Henderson

Purchased a 2024 Kia Sorento SX Prestige X Line and traded in our 2021 Sorento SX Prestige. Work in the automotive field so I kind of knew what to expect, but sales worked perfectly with us and complet traded in our 2021 Sorento SX Prestige. Work in the automotive field so I kind of knew what to expect, but sales worked perfectly with us and completed the sale. However, had to take the vehicle back in to have the mirrors re-covered with the 3M covering for bubbles and scuffs underneath. And THIS is where it went sideways. Noticed the KIA badge on the back hatch dipping slightly to the left. Off by 2'. Slight, but to someone with OCD, a nightmare. Took it back in to service and approached Zack. Walked out to the vehicle with me, listening to my explanation. One of his co workers tagged along and agreed with me, "Now that you pointed it out, I cannot stop looking at it", he says. Of course, Zack has to go and get his service manager (Why? Order me another badge. Simple.) Service manager Amanda comes out to look at it, very disinterested, and says it looks fine. No, princess, I've proved it's off. Brings another vehicle in to park next to it. CLEARLY it is off in comparison to the other vehicle. Now tells me she has to go and get a General Manager. Why? Are you not empowered as service manager to order parts for a vehicle concern? Turned around and asked Eric (another service writer) to borrow his eyeballs to look at it and actually says this to me: "I'm trying to eat my lunch". This was and is completely unacceptable to say to a guest, much less a customer. Clearly, the service department here has absolutely no idea how to handle a guest and their concerns as they are now spending too much time trying to say no to the repair, than to actually re-order another badge and have it installed. **Update** General manager Sam Riley calls and accuses me of using "foul and abusive language" with his service department and insults me on the phone. Upset with them, yes. But foul and abusive? Absolutely not. I terminate my phone call with him. He calls back and starts into me again. Terminated call again. All over a silly hatch badge. More

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Derek Cunningham is an amazing person. He was so supportive abd helpful. He helped my husband and then myself and the service has always been excellent. Thank you for your help so much! He was so supportive abd helpful. He helped my husband and then myself and the service has always been excellent. Thank you for your help so much! More

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Worst experience at any service center. I brought in my Kia for a clicking noise every time I turn the car. The technician heard it and clearly knew what the issue was. Wheel hub, wheel bea I brought in my Kia for a clicking noise every time I turn the car. The technician heard it and clearly knew what the issue was. Wheel hub, wheel bearing and snap ring replacement. I knew what the issue was and they had quoted me $800 for the fix. The technician did the initial repair, drove it and gave it back to me. As soon as I received the car and left, I started to hear clicking still as I did turns again. I took it back and they told me that they only did the passenger side. I said you told me it was 800 to fix the clicking noise and it wasn't fixed. It was still there and would be another 500 to fix the driver side. How do you do the repair, hear the sound and still return the car. If I knew the repair was 1300 total, I wouldn't have done it. I now just threw away $800 for noise that still persists. Do not go and save yourself the trouble. Also they tried to charge me $200 for an oil change and $100 for a cabin air filter. They really try to take advantage of you. More

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I made an appointment to bring in my car at 2:30 for a diagnostics test (which should take at MOST 3 hours). They did not tell me that it would take 6 hours just for diagnostics so I was surprised to hear diagnostics test (which should take at MOST 3 hours). They did not tell me that it would take 6 hours just for diagnostics so I was surprised to hear this when I showed up that I would have to leave my car over night when I had no ride to take me home. They then told me it was because they were too busy. Which should be addressed when making appointments in the first place. I then got another answer saying that they always schedule them for 6 hour slots which is also strange to hear. I tried calling just to give the manager feedback and the answering service refused to do so. For some reason when I tried calling again the line will no longer connect me. I don’t usually do things like this, I normally leave feedback in private since online reviews can be seen by everyone. However here we are! Looking at the other reviews this may just be a one time issue with miscommunication but just keep this in mind. I’m not rating the service guy lowly because this is no means his fault. More

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Rob was great to work with - he took my issue seriously and made sure to get a good solution. Zach was also great to work with, getting the actual solution resolved. Love my Soul! and made sure to get a good solution. Zach was also great to work with, getting the actual solution resolved. Love my Soul! More

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