Yordanys Perez

My experience was fantastic! Yordanys, my service advisor, delivered outstanding customer service. He carefully reviewed my vehicle's needs to ensure that I would be safe when I Yordanys, my service advisor, delivered outstanding customer service. He carefully reviewed my vehicle's needs to ensure that I would be safe when I picked it up. He was always smiling and brought positive energy to our conversations. Understanding how to connect with each customer is crucial, and he truly got it right with this one. I foresee nothing but positive outcomes for this individual. More

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Excellent service and communication of any issues and concerns. They provided Unilateral application of discounts available. concerns. They provided Unilateral application of discounts available. More

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The experience was exceptional. I was taken care of from the moment I called. Would absolutely recommend! I was taken care of from the moment I called. Would absolutely recommend! More

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The repair process was efficiently handled, thank you! However, I noticed my tire pressure indicator was still low upon collection. Appreciated the loaner car and the complimentary wash. Thank you again However, I noticed my tire pressure indicator was still low upon collection. Appreciated the loaner car and the complimentary wash. Thank you again for your service. More

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Yordanys provided the service advisor guidance that I would expected from the number of years I have been associated with Herb Chambers. But I must also add that Yordanys provided more. His addition to d would expected from the number of years I have been associated with Herb Chambers. But I must also add that Yordanys provided more. His addition to detail enabled a long morning to end in a very productive and resolved day. That was very much appreciated by this long-standing customer. The service technician commented Yordanys arriving at the appropriate vehicle solutions. More

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Yordanys at BMW Sudbury was very helpful and provided updates as needed. He was always available. updates as needed. He was always available. More

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Yordanys at BMW of Sudbury was very knowledgeable, helpful, and professional when managing my service request. helpful, and professional when managing my service request. More

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Yordanys,was very helpful and provide updates as needed. He was available weekday and weekends. He was available weekday and weekends. More

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The dealership and my service advisor were very responsive to my needs and my concerns. responsive to my needs and my concerns. More

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Please reply to my earlier email and phone calls: will your warranty department cover the cost of the recent repair since the car was CPO? I understand that it was a 4 days after the CPO expired, so it i your warranty department cover the cost of the recent repair since the car was CPO? I understand that it was a 4 days after the CPO expired, so it is possible that it will not be covered, but I was told that there would be a reply to my request a couple of times. In the past, this dealership was very prompt with answering phone calls, completing service, and making sure that the loaner cars were in good shape. In the last 18 months, it has taken upwards of 3 days for routine care, loaner cars have issues (no windshield wiper on the driver's side, under inflated tires); slow reply to calls about vehicle status (sometimes over a day). I should add that the service people I have met with -- Nick Sullivan and Yordanys Perez-- have been personable and knowledgable. I would recommend the old service center, which is why I continue to come here. I would not recommend the service center of the last 18 months. More

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