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Will Gwaltney III
Will Gwaltney III at Niello Volkswagen
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Will Gwaltney III

Business Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.6
23 Reviews

Dealership Experience

2 yrs, 11 mos

4.6

23 Reviews

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23 Reviews of Will Gwaltney III

September 16, 2024

Dealership Rating
Employee Rating

Great people and great service. They are very flexible and respect people's time. Highly recommend! More

by VAN.SON.CSC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano

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Sep 17, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com

September 07, 2024

Dealership Rating
Employee Rating

Did not help me out at all with battery replacement and should have been covered under warranty and did the minimum to make the customer happy I will be contacting BAR to resolve issue More

by abdulibrahim34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Alvarenga, Michael Ellis, Brandon Balassi, Scott Russo, Kristine Van Overeem, Matthew Wirth

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Sep 11, 2024

Niello Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Dealership Rating
Employee Rating

Great service communication was on point and they all stayed late for the sale . Thank you More

by ORTIZMORGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Carlos Alvarenga

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Sep 01, 2024

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Scott Russo General Manager srusso@niello.com

August 13, 2024

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Employee Rating

excellent work by the entire team and i love this dealer ship thanx again jose More

by SGAGAN1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Stephen Richardson, Raymond Moreno, Alexander Hurlimann, Brandon Balassi, Khaled Jamal, Jack Felts, Scott Russo

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Aug 13, 2024

Niello Volkswagen responded

Thank you so much for your kind words for Jose and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

August 06, 2024

Dealership Rating
Employee Rating

All employees were friendly and helpful. They went out of their way to make sure we were comfortable when we were waiting for next steps. More

by CARIDAVIS3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano

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Aug 06, 2024

Niello Volkswagen responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Jose, WIll and our team at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

July 21, 2024

Dealership Rating
Employee Rating

Vincent and Spencer were wonderful to deal with in every way, thank you! Cheers to Niello as always (4th time vehicle purchase)! More

by NICOLEFLANDERS3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Vail

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Jul 22, 2024

Niello Volkswagen responded

Nicole, Thank you for your very kind review. Vincent, Spencer, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. We appreciate you being a loyal customer! Scott Russo General Manager srusso@niello.com

June 12, 2024

Dealership Rating
Employee Rating

Everyone that we worked with was very nice, and Ray was very enjoyable to work with. More

by STONEYGIRL81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno

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Jun 12, 2024

Niello Volkswagen responded

We are so glad that we had the opportunity to work with you, and that Ray and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Russo General Manager srusso@niello.com

May 17, 2024

Dealership Rating
Employee Rating

Everyone that we interacted with were professional, patient, knowledgeable and kind. We truly enjoyed the experience. More

by LAURIEPABLO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Carlos Alvarenga, Alexander Hurlimann, Travis Cole

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May 19, 2024

Niello Volkswagen responded

Thank you so much for your kind words, Laurie, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

Dealership Rating
Employee Rating

Very kind professional and got an amazing deal great customer service. Salesmen was very knowledgeable regarding vehicle. More

by JAVIERGONZALEZ197477
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Vail, Jose Soriano, Brandon Balassi, Scott Russo

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May 10, 2024

Niello Volkswagen responded

Javier, Thanks for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive service experience. Scott Russo General Manager srusso@niello.com

May 05, 2024

Dealership Rating
Employee Rating

Brandon's knowledge of sales and tax reciprocity with other states gave us the incentive to decide to purchase our vehicle. Thank you, Brandon. More

by DWSCHMIDT_1999
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Balassi , Terry Conway our sales representative

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May 05, 2024

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear Brandon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

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