Walid Hussan

Our recent purchase of a 2019 RDX from Acura has turned into an ongoing nightmare, completely shattering what should have been a joyous experience. Hours after taking ownership in November 2023, the USB po into an ongoing nightmare, completely shattering what should have been a joyous experience. Hours after taking ownership in November 2023, the USB port for Apple CarPlay malfunctioned, subjecting us to an infuriating 36-hour ordeal. We had to endure the frustration of driving back and forth to diagnose and ultimately address the issue. It became painfully clear that the problem resided with the USB port itself, not our phones. A glaring display of incompetence and a total waste of our time, casting a dark shadow over our ownership experience. A mere week ago, the car's screen froze. I promptly reached out to Aman, who recommended taking the car to Acura for servicing. Unfortunately, the situation took a turn for the worse when the battery drained overnight, necessitating a tow truck for a boost. Despite owning a premium car, the subsequent handling of this situation has been nothing short of disappointing. Our attempt to express our frustrations to Kevin, the service department manager, proved futile. Despite owning the car for only three months, Kevin offered no resolution, merely suggesting we move forward fixing the car without addressing our concerns about the technical issues we're already experiencing at this early stage of ownership. The disappointment reached its peak after servicing when we received a call stating the battery was "bad" and required replacement. Their offer of a 15% discount on a $620 battery feels like a blatant attempt to exploit customers relying on Acura's reputed brand. To add insult to injury, our attempt to escalate the situation by requesting the vehicle inspection report for submission to the Financial and Consumer Affairs Authority of Saskatchewan fell on deaf ears and blind eyes. The Service Manager and the General Manager displayed sheer cowardice by not acknowledging or addressing the situation. Having owned vehicles from BMW and Volvo, let me be abundantly clear: Acura's customer service is an absolute disgrace. My sincere advice to potential buyers: run away from Acura as fast as possible and save your hard-earned money for a brand that doesn't ruin the concept of premium car ownership with their subpar service and utter incompetence in handling issues. Acura has managed to tarnish what should have been a premium experience beyond repair. More

Report | Print

I purchased a Dodge truck on November 7th, and was told that I would have it by the 9th as it had not gone through service. This should have been a red flag as I had no idea what I was in for going forward that I would have it by the 9th as it had not gone through service. This should have been a red flag as I had no idea what I was in for going forward. All kinds of issues came up with the inspection, and to top it off, the inspection was not completed. Today, I had to take the truck back to Acura (again) to get the inspection work completed. The technician did nothing on page two. I was sold a power train warranty and a tire and rim warranty which was $699.00. That was on the 7th. When I finally got the vehicle back (14th) I was told the service records were not available and that I would have to wait a week for them. I get a call from Alf on the 19th saying the service report was on his desk and I could pick it up. Upon review of the service order, FFUN’s technician said the tires are “cupped” and he recommend the tires be replaced. How is it that I was charged $699.00 for a tire warranty for tires that are no good? I’ve sent multiple emails and had multiple conversations with the dealership and am getting nowhere. This is unequivocally the worst buying experience I have ever had and all I want is to be treated fairly, with respect and have the right thing done by me. If I had seen the inspection report BEFORE handing over my hard earned cash, I would have never bought that truck as it has so many issues that I am going to have to spend money on now on top of payments and insurance. More

Report | Print

Dealing with the entire staff at Acura center was a complete pleasure from start to finish complete pleasure from start to finish More

Report | Print

Great team who helped me get into a new, clean vehicle that I love! Very quick and pleasant! that I love! Very quick and pleasant! More

Report | Print

Rayana sold me extended warranty ($4200+tax) on 6 months old car. I found this on my bill and I asked her, she said You have to pay otherwise I will not get loan🤷. So many people never think about and pay old car. I found this on my bill and I asked her, she said You have to pay otherwise I will not get loan🤷. So many people never think about and pay unnecessary. I ask bank and they said she gets commission that’s why she force you🤷‍♂️. Thanks to bank they save my money. More

Report | Print

Thank you for excellent service, very hospitality and friendly especially to Walid Hussan, Alf Hanson and Rayana Therrien and the staff of acura dealership in saskatoon. We will recommend you to our fri friendly especially to Walid Hussan, Alf Hanson and Rayana Therrien and the staff of acura dealership in saskatoon. We will recommend you to our friends. Stay safe and healthy More

Report | Print

Asked for a price on 2020 RDX, sent me pricing for 2021, and the pricing for that year was also incorrect. Ended buying from another dealer. and the pricing for that year was also incorrect. Ended buying from another dealer. More

Report | Print

I was considering trading my car and purchasing a new one; contacted the dealer through email. Excellent email etiquette by Michael. They were more than willing to disclose numbers for my trade and give one; contacted the dealer through email. Excellent email etiquette by Michael. They were more than willing to disclose numbers for my trade and give me an offer over email. Michael also showed good customer service skills when I arrived at the dealership. The sales manager Walid was super helpful in getting the payments to where I wanted them to be. More

Report | Print

"Excellent People" They are all friendly, knowledgeable about their work and very patient. Accommodating to all my questions. Your outstanding service is highly recomme They are all friendly, knowledgeable about their work and very patient. Accommodating to all my questions. Your outstanding service is highly recommended. Thumbs up to Icedas Feng!!! More

Report | Print